Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Proficient and polite patient advocate dedicated to offering excellent customer service and administrative support. Skilled in ensuring timely patient processing through effective communication and staff coordination.
Skills
Customer communication
Customer retention
Suggestive selling
Anticipating guest needs
Health codes compliance
Service-oriented mindset
Outgoing personality
Organizational ability
Experience
05/2015 to Current
Owner/OperatorLineage Logistics – Shawnee, KS,
Collect and document animal information such as weight, size, physical condition and food intake.
Support animal health by keeping all areas clean, neat and properly sanitized.
Oversee programs to support reptile and exotic pets with exercise, behavior monitoring and basic care.
Unload and organize supplies and product inventory to maximize team efficiency.
Order, receive, unload and store feeders and supplies for animals under care.
Promote optimal reptile and exotic health by feeding and watering every animal on regular schedule.
Treat basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
Administer treatment to sick or injured animals and consult veterinarians to handle more complex concerns.
Prepare food and formulas to meet individual needs of animals under care with safe and nutritious meals.
Provide food and water for neglected or improperly supervised animals.
Maintain calm, friendly demeanor with individuals.
Cross-train staff members.
Deliver a high level of service and support to each individual/animal, paving way for future opportunities.
Create and implement process improvements to reduce workloads and bolster efficiency.
Greet individuals to facilitate services, determine animals needs and accurately input orders.
10/2003 to 05/2005
CNAWesley Homes – Auburn, WA,
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Documented patient intake and dietary requirements and assisted with feeding.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
Collected specimens, monitored vitals and maximized patient comfort.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Provided personal nursing assistance in pre- and post-operative situations.
05/2001 to 11/2003
Customer Service AssociateAeroflow Healthcare – Arden, NC,
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Achieved high customer satisfaction scores by de-escalating complaints quickly.
Reviewed account and service histories to identify trends and issues.
Contributed to business growth by confirming customer satisfaction with service and quality.
Evaluated customer account information to assess current issues and determine potential solutions.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Documented conversations with customers to track requests, problems and solutions.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Educated customers on special pricing opportunities and company offerings.
08/1995 to 12/1999
Bartender / ManagerThe Crooked Elbow – City, STATE,
Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Planned and updated menus to capitalize on changing trends in customer preferences.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Checked identification of customers to verify age requirements needed for purchase of alcohol.
Multitasks to meet customer, business operations and server needs with minimal errors or delays.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Produced and balanced daily and weekly sales reports to assess and coordinate staff.
Monitored patrons to keep alcohol consumption in designated areas.
Created list of signature items to increase overall revenue.
Worked with management to plan and implement special events to boost customer numbers and profits.
Collected and polished glassware, keeping adequate stock for expected customer loads.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Reduced inventory losses by creating new drink menu items to move older products.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Maintained tight financial controls with highly accurate daily registers.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Education and Training
Expected in
: Emergency Medical Technology Polk State College - Winter Haven, FL, GPA:
Expected in 2008
Certificate: First Responder Polk State College - Winter Haven, FL GPA:
Expected in 06/2006
Certificate: Certified Medical Assistant FMU - Lakeland, FL, GPA:
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