Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Proficient and polite patient advocate dedicated to offering excellent customer service and administrative support. Skilled in ensuring timely patient processing through effective communication and staff coordination.

  • Customer communication
  • Customer retention
  • Suggestive selling
  • Anticipating guest needs
  • Health codes compliance
  • Service-oriented mindset
  • Outgoing personality
  • Organizational ability
05/2015 to Current
Owner/Operator Lineage Logistics Shawnee, KS,
  • Collect and document animal information such as weight, size, physical condition and food intake.
  • Support animal health by keeping all areas clean, neat and properly sanitized.
  • Oversee programs to support reptile and exotic pets with exercise, behavior monitoring and basic care.
  • Unload and organize supplies and product inventory to maximize team efficiency.
  • Order, receive, unload and store feeders and supplies for animals under care.
  • Promote optimal reptile and exotic health by feeding and watering every animal on regular schedule.
  • Treat basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
  • Administer treatment to sick or injured animals and consult veterinarians to handle more complex concerns.
  • Prepare food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Provide food and water for neglected or improperly supervised animals.
  • Maintain calm, friendly demeanor with individuals.
  • Cross-train staff members.
  • Deliver a high level of service and support to each individual/animal, paving way for future opportunities.
  • Create and implement process improvements to reduce workloads and bolster efficiency.
  • Greet individuals to facilitate services, determine animals needs and accurately input orders.
10/2003 to 05/2005
CNA Wesley Homes Auburn, WA,
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Collected specimens, monitored vitals and maximized patient comfort.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Provided personal nursing assistance in pre- and post-operative situations.
05/2001 to 11/2003
Customer Service Associate Aeroflow Healthcare Arden, NC,
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Reviewed account and service histories to identify trends and issues.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
08/1995 to 12/1999
Bartender / Manager The Crooked Elbow City, STATE,
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Multitasks to meet customer, business operations and server needs with minimal errors or delays.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Produced and balanced daily and weekly sales reports to assess and coordinate staff.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Created list of signature items to increase overall revenue.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Collected and polished glassware, keeping adequate stock for expected customer loads.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Reduced inventory losses by creating new drink menu items to move older products.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Maintained tight financial controls with highly accurate daily registers.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
Education and Training
Expected in
: Emergency Medical Technology
Polk State College - Winter Haven, FL,
Expected in 2008
Certificate: First Responder
Polk State College - Winter Haven, FL
Expected in 06/2006
Certificate: Certified Medical Assistant
FMU - Lakeland, FL,
Expected in 2003
Certified: Certified Nursing Assistant
Private Tutor - Cedar Rapids, IA,

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School Attended

  • Polk State College
  • Polk State College
  • FMU
  • Private Tutor

Job Titles Held:

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  • CNA
  • Customer Service Associate
  • Bartender / Manager


  • Some College (No Degree)
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