Owner/Operator Resume Example
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OWNER/OPERATOR
Summary
Proficient and polite patient advocate dedicated to offering excellent customer service and administrative support. Skilled in ensuring timely patient processing through effective communication and staff coordination.
Skills
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Experience
Lineage Logistics | Shawnee , KSOwner/Operator05/2015 - Current
- Collect and document animal information such as weight, size, physical condition and food intake.
- Support animal health by keeping all areas clean, neat and properly sanitized.
- Oversee programs to support reptile and exotic pets with exercise, behavior monitoring and basic care.
- Unload and organize supplies and product inventory to maximize team efficiency.
- Order, receive, unload and store feeders and supplies for animals under care.
- Promote optimal reptile and exotic health by feeding and watering every animal on regular schedule.
- Treat basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
- Administer treatment to sick or injured animals and consult veterinarians to handle more complex concerns.
- Prepare food and formulas to meet individual needs of animals under care with safe and nutritious meals.
- Provide food and water for neglected or improperly supervised animals.
- Maintain calm, friendly demeanor with individuals.
- Cross-train staff members.
- Deliver a high level of service and support to each individual/animal, paving way for future opportunities.
- Create and implement process improvements to reduce workloads and bolster efficiency.
- Greet individuals to facilitate services, determine animals needs and accurately input orders.
Wesley Homes | Auburn , WACNA10/2003 - 05/2005
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Documented patient intake and dietary requirements and assisted with feeding.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
- Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
- Collected specimens, monitored vitals and maximized patient comfort.
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Provided personal nursing assistance in pre- and post-operative situations.
Aeroflow Healthcare | Arden , NCCustomer Service Associate05/2001 - 11/2003
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Achieved high customer satisfaction scores by de-escalating complaints quickly.
- Reviewed account and service histories to identify trends and issues.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Documented conversations with customers to track requests, problems and solutions.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
The Crooked Elbow | City , STATEBartender / Manager08/1995 - 12/1999
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Planned and updated menus to capitalize on changing trends in customer preferences.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
- Multitasks to meet customer, business operations and server needs with minimal errors or delays.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
- Produced and balanced daily and weekly sales reports to assess and coordinate staff.
- Monitored patrons to keep alcohol consumption in designated areas.
- Created list of signature items to increase overall revenue.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Collected and polished glassware, keeping adequate stock for expected customer loads.
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Reduced inventory losses by creating new drink menu items to move older products.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Maintained tight financial controls with highly accurate daily registers.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
Education and Training
Polk State College | CitySome College (No Degree) in Emergency Medical Technology
Polk State College | City, StateCertificate in First Responder2008
FMU | CityCertificate in Certified Medical Assistant06/2006
Private Tutor | CityCertified in Certified Nursing Assistant2003
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Resume Overview
School Attended
- Polk State College
- FMU
- Private Tutor
Job Titles Held:
- Owner/Operator
- CNA
- Customer Service Associate
- Bartender / Manager
Degrees
- Some College (No Degree) in Emergency Medical Technology
Certificate in First Responder
Certificate in Certified Medical Assistant
Certified in Certified Nursing Assistant
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