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Owner/Operator Resume Example

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OWNER/OPERATOR
Summary

Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of those from different backgrounds. Seasoned Small Business Owner with 3 years' experience in operations management, business strategy, and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.

Top producing professional with superior sales, and talents. Polished and poised and known for having exceptional drive. Determined Front Desk Receptionist with terrific customer service experience.

Skills
  • Labor relations
  • Marketing tactics
  • Strategic planning
  • Quality management systems
  • Strategic project planning
  • Talent development
  • Cost reduction
  • Territory and account oversight
  • Program creation and implementation
  • Employee development
  • Customer relations
  • Sales leadership
  • Product branding
  • Merchandising
  • Cash flow optimization
  • Key partnership cultivation
  • Team oversight
  • Staff training and development
Experience
Company Name | City, StateOwner/Operator01/2017 - Current
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales goals for Candles, Wax Melts, Car air fresheners.
  • I hand pour all Natural Soy woodwick candles and wax melts, I make car air fresheners from home for customers to order.
Company Name | City, StateProperty Manager01/2010 - Current
  • Recommended clarifications and changes in program policies to director of property management.
  • Maintained tenant relations with regular tenant visits and phone calls.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Completed documents for outside agencies such as landlord references.
  • Contacted tenants to collect overdue rent or to discuss other important issues.
  • Monitored all infrastructure and building expenses and reviewed and approved invoices.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Reviewed all leases to guarantee proper level of service for tenants.
  • Updated tenant and unit information to keep current in housing database.
  • Assisted owners with analyzing complex real estate documents and loan agreements.
  • Maintained excellent customer relationships by adhering to "10 Pledges of Customer Service."
  • Reviewed and interpreted vendor contracts to effectively enforce all requirements.
  • Monitored and documented all income, including delinquencies.
  • Collected monthly assessments, rental fees, and deposits.
  • Collected and maintained careful records of rental payments.
  • Contacted and followed up with tenants on renewal notices.
  • Supervised production of annual rent, operating expense and real estate tax adjustments.
  • Handled resident complaints and expedited all maintenance requests.
Company Name | City, StateFront Desk Receptionist02/2010 - 05/2014
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
  • Completed basic maintenance and repair on office and facility equipment and escalated major issues to Maintenance Dept. for timely resolution.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Tracked office expenditures and managed office contracts, keeping meticulous records on all transactions.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Input customer data using Mariott software and made immediate updates to reflect room changes.
  • Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Conducted market surveys and industry studies to identify need and demand for new clientele.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Assisted Housekeeping with various tasks, including laundry and folding laundry etc. for special projects.
  • Secured guest valuables in main safe or individual boxes.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Facilitated front desk operations for busy high-volume hotel.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Responded to inquiries and room requests made online, by phone or email.
  • Computed guest billings and posted charges to room accounts.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
  • Solved minor customer issues and escalated major problems immediately to General Manager.
  • Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
Education and Training
Alma Bryant High School | City, StateHigh School Diploma05/2003
Charles Academy of Beauty | CitySome College (No Degree)
Fortis College of Cosmetology | CitySome College (No Degree)
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Resume Overview

School Attended

  • Alma Bryant High School
  • Charles Academy of Beauty
  • Fortis College of Cosmetology

Job Titles Held:

  • Owner/Operator
  • Property Manager
  • Front Desk Receptionist

Degrees

  • High School Diploma
    Some College (No Degree)
    Some College (No Degree)

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