Owner/ Operator Resume Example
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OWNER/ OPERATOR
Summary
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of those from different backgrounds. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
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Experience
Owner/ Operator, Cbiz, Inc., December 2017-CurrentPleasant Hill , CA
- Led startup and opening of Sonic Drive-Ins business and provided business development, creation of operational procedures and workflow planning.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Directed hiring and training of new department managers to drive organizational improvements.
- Supervised performance of 60+ workers with goals of improving productivity, efficiency and cost savings.
- Presented products at events and tradeshows to increase brand awareness.
- Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Hosted fundraising events for various charities to boost brand awareness and community engagement.
- Recruited exceptional job candidates via diverse traditional and digital routes for suitability for key positions.
- Developed and implemented successful sales strategies leading to team exceeding monthly sales.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Hired and mentored core start-up team, working to outline initial company policies and procedures.
- Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
Coordinator, The Reformation, April 2017-June 2018Seattle , WA
- Created and maintained registration systems for events and meetings to optimize schedules.
- Managed incoming and outgoing correspondence and packages to support smooth daily operations.
- Documented all labor hours and budget expenses for project.
- Conducted new employee orientation to foster positive attitude toward organizational objectives.
- Advised managers on organizational policy matters and recommended needed changes.
- Partnered with peers and cross-functional teams to align operations with targets and strengthen internal relationships.
- Efficiently organized office functions for staff of 60+ to continuously improve operations and maximize productivity.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Warmly welcomed employees and guests and addressed all needs with conscientious support.
- Evaluated employee job performance and motivated staff to improve productivity.
- Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Assistant Store Manager, Sonic Drive-In, May 2014-December 2017City , STATE
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
- Promoted and supported strong relationships with local community organizations in surrounding area.
- Coached and developed store associates through formal and informal interactions.
- Minimized waste by employing specific expense-tracking and cost-control strategies.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Education and Training
Some College (No Degree)Business Administration And Management, Middle Tennesee State University, City
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Resume Overview
School Attended
- Middle Tennesee State University
Job Titles Held:
- Owner/ Operator
- Coordinator
- Assistant Store Manager
Degrees
- Some College (No Degree)
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