Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of those from different backgrounds. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Labor relations
  • Marketing tactics
  • KPI management
  • Project organization
  • Hiring and staffing
  • Team oversight
  • Customer relations
  • Staff training and development
  • Profit and loss analysis
  • Recruiting and hiring
  • Employee development
Owner/ Operator, 12/2017 to Current
Cbiz, Inc.Pleasant Hill, CA,
  • Led startup and opening of Sonic Drive-Ins business and provided business development, creation of operational procedures and workflow planning.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Supervised performance of 60+ workers with goals of improving productivity, efficiency and cost savings.
  • Presented products at events and tradeshows to increase brand awareness.
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Hosted fundraising events for various charities to boost brand awareness and community engagement.
  • Recruited exceptional job candidates via diverse traditional and digital routes for suitability for key positions.
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
Coordinator, 04/2017 to 06/2018
The ReformationSeattle, WA,
  • Created and maintained registration systems for events and meetings to optimize schedules.
  • Managed incoming and outgoing correspondence and packages to support smooth daily operations.
  • Documented all labor hours and budget expenses for project.
  • Conducted new employee orientation to foster positive attitude toward organizational objectives.
  • Advised managers on organizational policy matters and recommended needed changes.
  • Partnered with peers and cross-functional teams to align operations with targets and strengthen internal relationships.
  • Efficiently organized office functions for staff of 60+ to continuously improve operations and maximize productivity.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Warmly welcomed employees and guests and addressed all needs with conscientious support.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Assistant Store Manager, 05/2014 to 12/2017
Sonic Drive-InCity, STATE,
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Coached and developed store associates through formal and informal interactions.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Education and Training
: Business Administration And Management, Expected in
Middle Tennesee State University - Murfreesboro, TN,

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Resume Overview

School Attended

  • Middle Tennesee State University

Job Titles Held:

  • Owner/ Operator
  • Coordinator
  • Assistant Store Manager


  • Some College (No Degree)

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