, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of those from different backgrounds. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Labor relations
Marketing tactics
KPI management
Project organization
Hiring and staffing
Team oversight
Customer relations
Staff training and development
Profit and loss analysis
Recruiting and hiring
Employee development
Experience
Owner/ Operator, 12/2017 to Current Cbiz, Inc. – Pleasant Hill, CA,
Led startup and opening of Sonic Drive-Ins business and provided business development, creation of operational procedures and workflow planning.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Directed hiring and training of new department managers to drive organizational improvements.
Supervised performance of 60+ workers with goals of improving productivity, efficiency and cost savings.
Presented products at events and tradeshows to increase brand awareness.
Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Hosted fundraising events for various charities to boost brand awareness and community engagement.
Recruited exceptional job candidates via diverse traditional and digital routes for suitability for key positions.
Developed and implemented successful sales strategies leading to team exceeding monthly sales.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Hired and mentored core start-up team, working to outline initial company policies and procedures.
Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
Coordinator, 04/2017 to 06/2018 The Reformation – Seattle, WA,
Created and maintained registration systems for events and meetings to optimize schedules.
Managed incoming and outgoing correspondence and packages to support smooth daily operations.
Documented all labor hours and budget expenses for project.
Conducted new employee orientation to foster positive attitude toward organizational objectives.
Advised managers on organizational policy matters and recommended needed changes.
Partnered with peers and cross-functional teams to align operations with targets and strengthen internal relationships.
Efficiently organized office functions for staff of 60+ to continuously improve operations and maximize productivity.
Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Warmly welcomed employees and guests and addressed all needs with conscientious support.
Evaluated employee job performance and motivated staff to improve productivity.
Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Assistant Store Manager, 05/2014 to 12/2017 Sonic Drive-In – City, STATE,
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Promoted and supported strong relationships with local community organizations in surrounding area.
Coached and developed store associates through formal and informal interactions.
Minimized waste by employing specific expense-tracking and cost-control strategies.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Education and Training
: Business Administration And Management, Expected in Middle Tennesee State University - Murfreesboro, TN, GPA:
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