owner operator resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
I am looking to use my past work history in a way that will make me an asset to my new employer in a way that we will both benefit from. I am looking for my next exciting workplace opportunity!
Skills
Resource Allocation
Revenue Forecasting
Staff Development
Employee Motivation
Sales Tracking
Records Organization and Management
Decision Making
Administrative Management
Performance Assessment
Business Leadership
Performance Evaluation and Monitoring
Training Management
Assignment Delegation
Policy Development and Enforcement
Originality and Creativity
Goal Setting
Customer Service Management
Problem Anticipation and Resolution
Experience
Owner/Operator, 08/2017 to Current Lineage Logistics – Broomfield, CO,
Oversaw day to day operations, manage cash flow, order and presentation of products. Maintain communication with all vendors regarding ongoing business and product needs. Analyze needs for staffing on an ongoing daily basis. Hiring, termination, and reprimands as needed.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Hired and trained new talent to increase team oversight and productivity.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Hosted special events to boost brand awareness and increase community engagement.
Developed and implemented successful sales strategies to meet business goals.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Trained teams on specific operations, applicable procedures and techniques for each job site.
Set pricing structures according to market analytics and emerging trends.
Analyzed client business needs and assisted in determining appropriate resources and strategies.
Retail Manager, 10/2014 to 06/2017 Wegmans Food Markets, Inc. – Fairfax, VA,
Oversaw day to day operations. Determine staffing needs, along with shift needs. Coordinate these needs in conjunction with flight arrivals, departures, and delays. Maintain cash flow, and ensure safety and security ongoing. Supported associates to drive quality performance and experiences for guests. Maintain and rotate inventory in a manner to drive sales for guests satisfaction. Run spreadsheets. Determine staff rewards, and reprimands.
Supported retail associates to drive quality performance and experiences for guests.
Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
Coached, managed and developed teams to provide exceptional service and achieve sales goals.
Effectively managed inventory controls and re-orders within budget guidelines.
Maintained store staff by recruiting, orienting and training employees.
Managed visual merchandising, maintaining standards and elevating customer experience.
Connected with customers to provide assistance and collect feedback to optimize operations.
Organized and updated schedules to optimize coverage for expected customer demands.
Assessed deficiencies on critical customer expectations and drove positive change through training.
Mentored employees in management of complicated sales, complex issues and difficult customers.
Met or exceeded fiscal sales goals, maximizing operating budgets.
Staged merchandise and stocked sales floor to stimulate impulse sales.
Implemented sales and shelving strategies to achieve and surpass revenue targets.
Placed reorders and followed up on pending orders to meet customer demand.
Audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
FOH Manager, 01/2012 to 06/2017 Domino's Pizza – Carver, MN,
Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
Mentored and coached service team on effective techniques to enhance customer experiences.
Developed and implemented corrective action plans based on guest comment cards.
Monitored all FOH staff certifications to ensure compliance with industry standards.
Facilitated daily team meetings to discuss promotions, issues, service standards and team collaboration.
Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
Implemented company training programs to help employees easily follow best practices and company standards.
Controlled and maintained labor costs through careful scheduling.
Maintained loyal patronage by implementing guest appreciation initiatives.
Assigned work tasks and activities, prepared schedules and managed staffing.
Enforced employee image and grooming standards.
Partnered with business owner to identify new ways to improve restaurant service.
Managed all front of house certifications and re-certifications.
Handled complaints, settled disputes and resolved customer conflicts.
Upheld operating procedures and safety standards to maximize guest satisfaction.
Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
Maximized profit and revenue through upselling and cross-selling techniques.
Education and Training
: Applied Science, Expected in to Midwestern University - Downers Grove, IL GPA:
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