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Owner/Operator Resume Example

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OWNER/OPERATOR
Summary

Accomplished Appraiser, Technician, Auto Body Professional bringing 31 years of experience and demonstrated successful history of leadership and automotive accomplishments. Experience managing and driving change to promote continuous operational improvement. Employed multi-prong strategy to streamline internal systems, enhance revenue and extend profits.

Skills
  • Labor relations
  • Quality management systems
  • Recruiting and hiring
  • Team oversight
  • Cost reduction
  • Bidding processes
  • Profit and loss analysis
Experience
Owner/OperatorBlack Oak Auto Body | Wayne, New Jersey | Jul 2004-Current
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Set pricing structures according to market analytics and emerging trends.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Supervised performance of 6 workers with goals of improving productivity, efficiency and cost savings.
  • Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
  • Assembled and managed teams for development, construction, sales and marketing initiatives.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Directed successful turnaround by eliminating over $40,000 in debt within one quarter.
  • Determined clients' immediate and future financial requirements to recommend insurance products meeting individual needs.
  • Negotiated with dozens vendors to gain optimal pricing on automotive products resulting in 15% increase in profit margin.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Analyzed auto body client business needs and assisted in determining appropriate resources and strategies.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales goals.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Developed individual strategies for property acquisitions located across multiple states and ascertained resources for project development to present comprehensive proposals and secure funding from private and public lenders.
  • Coordinated with webmaster to develop website and create online advertisements, boosting online sales.
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
  • Hosted fundraising events for various charities to boost brand awareness and community engagement.
  • Reviewed company software and business programs to determine value and assess viability in live environment.
  • Recruited exceptional job candidates via diverse traditional and digital routes for suitability for key positions.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Senior Auto Damage AppraiserLiberty Mutual Insurance | Saddle Brook, NJ | Apr 1997-Jul 2004
  • Appraised wide range of vehicles, including vans, light trucks and passenger cars.
  • Used strong communication skills to negotiate final damage estimates and shop repair costs.
  • Took photographs and wrote detailed summaries to document damage.
  • Assisted customers with setting up rental cars for duration of repairs.
  • Calculated damage and claim values with CCC and ADP.
  • Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
  • Determined salvage value for total-loss vehicles.
  • Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
  • Documented vehicle damage and condition by taking meticulous notes and photographs.
  • Created master spreadsheet to record procedures, denials and approvals.
  • Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements.
  • Managed heavy workload of ongoing cases thanks to strong organizational, time management and collaboration skills.
  • Completed insurance forms to indicate repair cost estimates and recommendations.
  • Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
  • Visited policyholders to investigate vehicle damage occurring during wide-spread catastrophes and natural disasters.
  • Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided IT and software trouble-shooting support to rest of the organization.
Auto Body Technician/EstimatorD&M Auto Body | Rockaway, NJ | Jul 1993-Apr 1997
  • Maintained and recorded costs of materials and supplies to assist with job costing and revenue projections.
  • Evaluated vehicle schematics to assess required parts and order accordingly.
  • Replaced or repaired parts to complete daily work orders on vehicles.
  • Inspected automotive repairs to match paint and maintain body appearance.
  • Organized and maintained work areas free of potential hazards.
  • Completed daily auto body repairs with high customer satisfaction rate.
  • Maintained vendor relationships and completed vehicle parts orders.
  • Distributed vehicle parts to technicians for replacement on in-shop vehicles.
  • Filled small dents and lesser cosmetic issues with plastic or solder to create smooth surfaces for painting.
  • Worked according to manufacturers' instructions to determine correct methods for restoring and replacing parts.
  • Removed dents with hammers, suction and skilled use of dolly blocks.
  • Covered bumpers, windows and trim with masking tape to prevent overspray or damage to adjacent areas.
  • Used buffing tools, including Pro-Spot to repair dents on vehicle doors and panels.
  • Operated hot-air welding guns and immersive hot water baths to soften plastic panels for installation.
  • Used metal-cutting guns, air grinders and wrenches to remove damaged vehicle sections.
Education and Training
High School DiplomaBoonton High School | | Boonton, NJ | July 1992
Some College (No Degree): Automotive TechnologyLincoln Technical Institute | Union, NJ
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Resume Overview

Companies Worked For:

  • Black Oak Auto Body
  • Liberty Mutual Insurance
  • D&M Auto Body

School Attended

  • Boonton High School
  • Lincoln Technical Institute

Job Titles Held:

  • Owner/Operator
  • Senior Auto Damage Appraiser
  • Auto Body Technician/Estimator

Degrees

  • High School Diploma
    Some College (No Degree) : Automotive Technology

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