Owner Operator resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Accomplished and creative Team Member possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients.

  • Sales negotiation
  • Operations oversight
  • Preventative maintenance
  • Marketing and advertising
  • Relationship Management
  • Documentation and reporting
  • Business planning
  • Staffing
  • Conflict resolution
  • Coaching and mentoring
  • Scheduling
  • Staff training/development
  • Relationship building
  • Delegation
  • Employee scheduling
  • Inventory Management
  • Employee reviews
Work History
03/2016 to Current
Owner/Operator Lineage Logistics Lansing, KS,
  • Fostered strong professional network and customer base to connect with quality leads and sales.
  • Assessed financial reports and statements regularly to update processes and operations for greater profitability.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Engaged with 200+ clients regularly through email and phonecorrespondence to present newest offerings, respond to questions and, always put customersFirst.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to issues.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
  • Stayed in open communication with dispatch team and readily adapted to changing customer needs or scheduling demands.
  • Contacted customers to report delayed delivery times, effectively reducing calls to support lines by 110%.
05/2007 to 07/2016
Owner's Assistant Ep!C Swansea, IL,
  • Removed overgrowth, hazards and debris from common pathways to improve usability.
  • Provided upkeep to residential work sites, including hedge and shrub trimming.
  • Created striking landscape designs applying years of industry knowledge.
  • Monitored weekly and daily scheduled tasks to achieve workflow efficiency.
  • Updated yard design plans with clients to meet aesthetic standards.
  • Installed stonework according to landscape design plan and client specifications.
  • Trimmed greenery, shrubs and hedges to maintain uniform appearance.
  • Maintained grounds including trimming, weeding and general clean-up.
  • Assisted with weekly project planning and crew scheduling.
  • Reviewed plans and designs to verify completeness of grounds work.
  • Operated landscaping equipment with focus on safety and efficiency.
  • Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
  • Managed supply inventory and assigned replenishment to team members.
  • Communicated with clients to provide price quotes, discuss design needs and schedule work.
  • Adhered to OSHA guidelines and standards, including proper handling of hazardous chemicals and pesticides.
04/2003 to 02/2005
House Manager University Of North Carolina Greensboro Fort Collins, CO,
  • Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
  • Organized entertaining recreational activities for home while staying within $50.00 budget.
  • Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
  • Assisted residents at 6-person facility with basic hygiene and healthcare needs, including dressing and showering.
  • Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Created all staff work schedules so each shift had appropriate number of employees for coverage.
  • Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
  • Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating efficient schedules and team workflows.
  • Scheduled physician and other appointments for residents, providing transportation to each visit.
  • Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
  • Monitored direct care activities for optimal patient protections and infection control standards.
  • Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
  • Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
  • Protected clients' monies and property, including tracking spending and reconciling accounts.Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Developed rapport to create safe and trusting envAdminis
  • Ironment for care.
  • Tered prescribed medications under direction of physician.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Completed required medical and program reports and maintained medical records system, program filing system and EHR, following clinic standard operating procedures.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Mentored and coached staff to improve performance and interactions with residents.
  • Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
09/1994 to 06/2000
Special Education Teacher OUSD City, STATE,
  • Delivered effective and differentiated classroom instruction to diverse range of developmentally challenged students.
  • Organized instruction material, including constructing bulletin boards and setting up work areas.
  • Created learning and content strategies to meet needs of mentally and physically disabled students.
  • Communicated nonverbally with children to provide comfort, encouragement and positive reinforcement.
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Redirected students using Positive Behavior Support (PBS).
  • Led activities that developed students' physical, emotional and social growth.
  • Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
  • Gave one-on-one attention to students, while maintaining overall focus on entire group.
  • Completed intensive leadership training and provided training to colleagues on applied behavior analysis.
  • Developed and managed instructional materials and reports.
  • Attended monthly staff training sessions.
Expected in 06/1983
High School Diploma:
Corona Del Mar High School - Costa Mesa, CA

National Association of Professional Women

Kappa Kappa Gamma

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Resume Overview

School Attended

  • Corona Del Mar High School

Job Titles Held:

  • Owner/Operator
  • Owner's Assistant
  • House Manager
  • Special Education Teacher


  • High School Diploma

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