LiveCareer-Resume

owner operator resume example with 16+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly motivated professional with 20 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Productive Business Manager bringing 20 years of office administration and billing services expertise to enhance any team. Well-versed in performing effectively across diverse industries. Proven success in identifying process improvements to optimize efficiency and billing accuracy. Dedicated to implementing initiatives to reduce costs and cultivate quality customer care.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Committed Business Owner bringing stellar track record in business leadership experience. Well-educated in managing and improving operations. Astute and organized individual accustomed to optimizing long-term success and balancing targets with resources.

Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.

Accomplished Owner offering 7 years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping.

Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.

Skills
  • Customer relations
  • Program creation and implementation
  • Sales leadership
  • Strategic planning
  • Life cycle project management
  • Design coordination
  • Quality management systems
  • Marketing tactics
  • Strategic project planning
  • Team oversight
  • Product branding
  • Credit Card Payment Processing
  • Upselling Products and Services
  • Order and Refund Processing
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • De-escalation Techniques
  • Responding to Difficult Customers
  • Verbal and Written Communication
  • Issue and Complaint Resolution
  • Call Documentation
  • Customer Service
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Translation and Interpretation Services
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Data Entry
  • Customer Retention Strategies
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • POS Systems and Ordering Platforms
  • Creative Problem Solving
  • Customer Relations
  • Call Center Operations
  • Promotional Support
  • Conflict Mediation
  • Adaptive Team Player
  • Technologically Savvy
  • Microsoft Office Expertise
  • Business Development Understanding
  • Retail Sales Customer Service
  • Project Management Abilities
  • Courteous Demeanor
  • Sales Expertise
  • Inbound and Outbound Calling
  • Shipping and Receiving Understanding
  • Product Organization
  • Problem-Solving Abilities
  • Clerical Support
  • Problem-Solving
  • Month-End Documentation
  • Work Prioritization
  • Client Relations
  • Attention to Detail
  • Decision Making
Education and Training
Southern New Hampshire University Hooksett, NH Expected in 05/2026 Bachelor of Science : Information technology Web - GPA : GPA: 3.63.63.63
SUMTER ADULT EDUCATION Sumterville, FL, Expected in 12/2017 GED : - GPA :
Experience
Lineage Logistics - Owner/Operator
Richmond, VA, 01/2016 - Current
  • Accounting, time management, customer service, cleaning, management, hiring, working with others, scheduling, advertising, jobs
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Devised business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
  • Led startup and creation of operational procedures and workflow planning.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Managed sales presentations to promote product and brand benefits.
  • Developed and implemented successful sales strategies to meet business goals.
  • Coordinated with technical and IT teams to develop company website and create online advertisements.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Executed performance reviews to encourage improved productivity for team members.
Inktel Holdings - Customer Service Agent
Miramar, FL, 05/2019 - 08/2022
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Managed high-volume of inbound and outbound customer calls.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Investigated and solved routine and complex customer issues to earn repeat business.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.
  • Helped clients navigate online systems within established frameworks to obtain services.
  • Suggested suitable options for unavailable products and services to retain customers.
  • Returned customer calls in established turnaround time to meet company objectives.
  • Implemented additional services to maintain exceptional client service ratings.
  • Leveraged reference tools and conducted trainings to improve customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Developed strong customer relationships to encourage repeat business.
  • Made outbound calls to obtain account information.
  • Explained benefits, features and recommendations to maximize client retention.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Improved customer service wait times to mitigate complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Liaised cross-functionally to develop operational improvement initiatives.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Organized client contracts, records and reports to strengthen traceability.
  • Exceeded company productivity standards on consistent basis.
Tti, Inc. - Telemarketing Sales Representative
Redmond, WA, 04/2017 - 08/2019

Sales calls also worked in customer support

  • Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
  • Handled inbound telephone calls from interested customers.
  • Presented information about membership details and purchase advantages.
  • Helped new telemarketers learn best practices, communication strategies and performance standards.
  • Set up new accounts and listed personal, demographic and payment information in system.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Resolved customer complaints by escalating calls to proper department.
  • Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
  • Educated customers about product or service offerings meeting individual needs.
  • Took messages and transferred calls for telemarketing team.
  • Collaborated with management to resolve concerns and problem calls.
  • Maintained and recorded customer information in database.
  • Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
  • Made appointments with interested customers according to schedule availability.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Worked well with automatic computer dialing and proprietary software to manage daily call loads.
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
Dominos - SHIFT MANAGER/ CSR/ DRIVER
City, STATE, 03/2006 - 12/2015
  • Customer service, driver, making food, front line, scheduling, accounting, phones
  • EXPERIENCEEXPERIENCEEXPERIENCEEXPERIENCE
  • Trained staff to provide excellent customer service to challenging customers.
  • Promoted clean, safe, friendly work environment for employees and guests.
  • Monitored team of [Number] Customer Services Representatives to assess knowledge, tone and adherence to company policy.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Coordinated work of [Number] employees by offering clear direction and motivational leadership.
  • Identified business issues, creating customized solutions for individual problems.
  • Reduced process gaps, effectively managing and training [Number] employees on best practices to ensure optimal productivity.
  • Conferred with business leaders to evaluate business needs and implement operational improvements.
  • Assessed current procedures and implemented improvements, boosting productivity [Number]%.
  • Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
  • Reviewed monthly financial results with partners to identify opportunities to improve profitability.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Oversaw daily operations of [Type] department through combination of careful planning and troubleshooting.
Additional Information

References available upon request

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Resume Overview

School Attended

  • Southern New Hampshire University
  • SUMTER ADULT EDUCATION

Job Titles Held:

  • Owner/Operator
  • Customer Service Agent
  • Telemarketing Sales Representative
  • SHIFT MANAGER/ CSR/ DRIVER

Degrees

  • Bachelor of Science
  • GED

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