LiveCareer-Resume

owner operator resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities. Accomplished Owner offering 7 years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Committed Business Owner bringing stellar track record in business leadership experience. Well-educated in managing and improving operations. Astute and organized individual accustomed to optimizing long-term success and balancing targets with resources. Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach. Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Skills
  • Labor relations
  • Marketing tactics
  • KPI management
  • Strategic planning
  • Team oversight
Education and Training
Lawton High School Lawton, OK Expected in 03/2006 High School Diploma : - GPA :
Experience
Lineage Logistics - Owner/Operator
Rincon, GA, 10/2016 - Current
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Hosted fundraising events for various charities to boost brand awareness and community engagement.
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Assembled and managed teams for development, construction, sales and marketing initiatives.
  • Recruited exceptional job candidates via diverse traditional and digital routes for suitability for key positions.
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales goals.
  • Coordinated with webmaster to develop website and create online advertisements.
  • Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
Craft Brewers Alliance, Inc. - Bar Manager
Portsmouth, NH, 01/2014 - 10/2016
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Monitored cash intake to reduce discrepancies.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Restocked beer and liquor regularly and after special events.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Monitored patron alcohol consumption to encourage safety.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Implemented special events to boost customer numbers and profits.
  • Collected appetizer, entree and wine orders from patrons.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
  • Reorganized bar stations to streamline service flow.
  • Prepared specialty drinks to support servers.
  • Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Increased revenue by promoting additional products and assisting with beverage menu.
  • Strengthened financial controls to prevent theft and lost funds.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
  • Increased profits by overseeing inventory and strategically increasing menu prices.
  • Oversaw drink service at busy establishment serving over 400 guests nightly.
  • Maintained list of ride services for inebriated customers.
  • Poured wine, beer and cocktails for patrons.
  • Maximized revenue by creating house-made infusions, juice and other preparations.
  • Strategized business by collecting guest feedback for process improvements.
  • Planned and updated menus to accommodate customer preferences.
  • Created signature beverages to increase revenue and patron loyalty.
  • Analyzed demographics and adapted designs and menus to targeted market.
  • Drafted operational manuals and created food and liquor inventory systems.
  • Developed and implemented drink specials to increase sales 25%.
  • Established customer rapport by engaging in friendly conversations with 100 customers daily.
  • Decreased overhead 14% by evaluating vendors and pursuing favorable pricing.
The Culinary Institute Of America - Lead Server
Hyde Park, NY, 05/2005 - 02/2008
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Managed 6 servers and staff members to effectively foster team-oriented environment.
  • Managed [Number] servers and staff members to effectively foster team-oriented environment.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Calculated charges, issued table checks and collected payments from customers.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Provided exceptional service to high volume of daily customers.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Managed tables throughout dining room to execute service at highest level.
  • Trained new servers on menu items and restaurant standards.
  • Delivered high-quality service and quick beverage service to promote customer satisfaction.
  • Maintained thorough knowledge of menu to describe dining options.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Assisted with performance reviews to identify areas of improvement.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Leveraged proper serving etiquette to promote inviting dining atmosphere.
  • Implemented new POS system and trained staff members on use.
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.

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Resume Overview

School Attended

  • Lawton High School

Job Titles Held:

  • Owner/Operator
  • Bar Manager
  • Lead Server

Degrees

  • High School Diploma

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