, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Technical Support Specialist with gift for understanding needs of both business and home users. Versed in troubleshooting iOS devices & desktop support on Mac systems. Proven skill in resolving problems quickly on first call by actively listening to customers. I use my technical experience and passion to create a world class customer experience. I work remotely at home collaborating with managers & co workers in a remote setting.
Skills
Verbal and written communication
Relationship building
Product Branding
Client Service
Operations management
Work History
03/2020 to CurrentOwner/OperatorLineage Logistics | Batavia, IL,
Adhered to company policies for appearance, thoroughness and facility security.
Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Used time management and efficient cleaning methods to meet deadlines.
Handled equipment, chemicals and materials properly and with caution.
Emptied wastebaskets to transport trash and waste to disposal area.
Used vacuum and shampooers to clean all carpeted areas in offices, lobbies and corridors.
Cleaned building floors by sweeping, mopping and scrubbing floors.
Delivered quality customer service to address urgent needs and cleaning requests.
Specialized in working with industrial cleaning products within strict safety procedures.
Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment.
Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
Emptied trashcans and transported waste to collection areas.
Restocked room supplies such as facial tissues for personal touch with every job.
Kept building entryway glass clean and polished for professional presentation.
Maintained clean, neat and professional entrances.
Performed inventory management to keep storage areas and carts well-stocked.
Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Used squeegees and cleaners to clean windows and glass partitions.
Wiped down conference tables and reception desks to remove smears and fingerprints on surfaces.
09/2019 to 09/2020Technical Support RepresentativePacksize Llc | Albany, NY,
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Removed malware, ransomware and other threats from laptops and desktop systems.
Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to Mac software.
Performed tests of functionality, security and performance of different devices.
Assisted customers with product selection based on stated needs, proposed use and budget.
Managed high levels of call flow and responded to a diverse number of technical support needs.
Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Resolved issues with systems, hardware and telephones quickly and accurately.
Maintained and updated the customer service database.
Answered incoming calls from residential and small business customers on iOS products.
Devised solutions to operations issues related to Mac and iOS issues, working closely via phone, email, and live chat.
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
07/2018 to 07/2019Tier 1 Technical Support AdvisorGreatcall | Reno, NV,
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
07/2015 to 07/2016Customer Service RepresentativeConcentrix | City, STATE,
Provided primary customer support to internal and external customers in fast-paced environment.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Education
Expected in 06/2001High School Diploma | South View High School, Hope Mills, NCGPA:
Expected in 06/2002Certificate | CosmetologyDudley Beauty School - Kernersville, Kernersville, NCGPA:
Expected in 07/2012Certificate | AestheticianMiller Motte, Fayetteville, NC, GPA:
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