owner operator resume example with 3+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Technical Support Specialist with gift for understanding needs of both business and home users. Versed in troubleshooting iOS devices & desktop support on Mac systems. Proven skill in resolving problems quickly on first call by actively listening to customers. I use my technical experience and passion to create a world class customer experience. I work remotely at home collaborating with managers & co workers in a remote setting.
Skills
Verbal and written communication
Relationship building
Product Branding
Client Service
Operations management
Education
South View High SchoolHope Mills, NCExpected in 06/2001 ā āHigh School Diploma: - GPA:
Dudley Beauty School - KernersvilleKernersville, NCExpected in 06/2002 ā āCertificate :Cosmetology - GPA:
Miller MotteFayetteville, NC, Expected in 07/2012 ā āCertificate :Aesthetician - GPA:
Work History
Lineage Logistics - Owner/Operator Batavia, IL, 03/2020 - Current
Adhered to company policies for appearance, thoroughness and facility security.
Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Used time management and efficient cleaning methods to meet deadlines.
Handled equipment, chemicals and materials properly and with caution.
Emptied wastebaskets to transport trash and waste to disposal area.
Used vacuum and shampooers to clean all carpeted areas in offices, lobbies and corridors.
Cleaned building floors by sweeping, mopping and scrubbing floors.
Delivered quality customer service to address urgent needs and cleaning requests.
Specialized in working with industrial cleaning products within strict safety procedures.
Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment.
Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
Emptied trashcans and transported waste to collection areas.
Restocked room supplies such as facial tissues for personal touch with every job.
Kept building entryway glass clean and polished for professional presentation.
Maintained clean, neat and professional entrances.
Performed inventory management to keep storage areas and carts well-stocked.
Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Used squeegees and cleaners to clean windows and glass partitions.
Wiped down conference tables and reception desks to remove smears and fingerprints on surfaces.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Removed malware, ransomware and other threats from laptops and desktop systems.
Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to Mac software.
Performed tests of functionality, security and performance of different devices.
Assisted customers with product selection based on stated needs, proposed use and budget.
Managed high levels of call flow and responded to a diverse number of technical support needs.
Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Resolved issues with systems, hardware and telephones quickly and accurately.
Maintained and updated the customer service database.
Answered incoming calls from residential and small business customers on iOS products.
Devised solutions to operations issues related to Mac and iOS issues, working closely via phone, email, and live chat.
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
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