Owner/Operator Resume Example Sizzles Tans

OWNER/OPERATOR

sizzlestansbutler.com

Professional Summary

Detail-oriented Owner/Operator with 20 years of experience in the Customer Service, Beauty, and Tanning industries. Proven ability to build relationships and maintain partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.

Skills

Sales negotiation
Marketing and advertising
Staffing
Business planning
Human Resource Management
Scheduling
Delegation
Coaching and mentoring
Effective leader
Employee scheduling
Employee reviews

Operations oversight
Documentation and reporting
Relationship Management
Financial analysis
Recruitment
Business Development
Budget development
Inventory management
Staff training/development
Client account management
Relationship building

Work History

Owner/Operator08/2017 to Current
Sizzles Tans – Butler, PA

Assessed financial reports and statements regularly to update processes and operations for greater profitability.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Charted and executed marketing strategies to gain 366 new clients in 2019.
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Directed business operations for 5-employee company doing $145,766.19 in yearly revenue.
Operated with safety and skill to avoid accidents and delays.
Assessed income and expenses and adapted plans to improve profit levels.

Salon Manager06/2015 to 07/2017
Ulta Beauty – Butler, PA

Conferred with customers to assess requirements and recommend specific services.
Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
Coached and trained employees to optimize performance and achieve demanding business objectives.
Achieved personal sales goals by upselling products to meet individual needs.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
Controlled inventory by tracking expenses, purchases and shelf stock.
Handled employee scheduling and coverage needs during business hours.
Promoted business through marketing initiatives, including use of social media.
Maintained organization of salon and cleanliness of each station through guidelines and infection control.
Maintained general appointment calendar and set shift schedules.
Oversaw daily operations of salon, including employee performance, facility cleanliness and sales.
Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
Recorded weekly supply and inventory needs and made regular orders worth $900.
Worked to continuously increase salon business through effective sales, service and operations policies.
Scheduled employees to maintain adequate coverage during business hours.
Recruited, trained and supervised by 12 employees in 2 years.
Provided staff coaching, mentoring and consultation to enhance performance and professional development.
Met with customers to discuss upcoming events and style requirements.
Consistently received positive feedback from guests on performance reviews.
Analyzed patrons' hair and physical features to determine and recommend beauty treatments and hairstyles.
Answered over 30 phone calls and emails per day by taking detailed messages and relaying messages to appropriate personnel.
Built business through commitment to excellent customer service, resulting in customer loyalty and retention.

Master Stylist03/2011 to 05/2015
Reflections Hair Studio – Butler, PA

Reviewed websites, blogs, magazines and publications to stay updated on latest hairstyle trends and styling methods.
Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
Colored and treated hair using modern technology.
Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
Shampooed, cut and colored hair using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
Welcomed customers to salon and identified preferences by asking pointed questions.
Inspected equipment to maintain proper functioning during peak activity.
Resolved customer complaints or problems to decrease escalation issues to corporate.
Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
Trained service staff on latest policies and procedures.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Maintained excellent attendance record, consistently arriving to work on time.

Server02/2000 to 06/2010
The Steer Steakhouse – Weston, WV

Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept register accurate through correct billing, payment processing and cash management practices.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Managed food resources, memorized orders and coordinated service in 20- table restaurant.
Checked identification to enforce age regulations for alcoholic beverages.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Greeted and maintained relationships with regular customers.
Prepared beverages and filled food orders for customers.
Bussed and reset 10 tables per shift, working efficiently to keep dining room and work areas clean.

Education

High School Diploma06/1992Wayne High School - Wayne, WV

No Degree: CosmetologyClarksburg Beauty Academy- Clarksburg, WV

Associate in Cosmetology: Cosmetology Education02/2011Butler Beauty Academy- Butler, PA

Resume Overview

Companies Worked For:

Sizzles Tans
Ulta Beauty
Reflections Hair Studio
The Steer Steakhouse

School Attended

Wayne High School
Clarksburg Beauty Academy
Butler Beauty Academy

Job Titles Held:

Owner/Operator
Salon Manager
Master Stylist
Server

Degrees

High School Diploma 06/1992
No Degree : Cosmetology
Associate in Cosmetology : Cosmetology Education 02/2011

Owner/Operator Resume Example

Resume Score: 80%

Resume Overview

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