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Owner/Operator Resume Example

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OWNER/OPERATOR
  • sizzlestansbutler.com
Professional Summary

Detail-oriented Owner/Operator with 20 years of experience in the Customer Service, Beauty, and Tanning industries. Proven ability to build relationships and maintain partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.

Skills
  • Sales negotiation
  • Marketing and advertising
  • Staffing
  • Business planning
  • Human Resource Management
  • Scheduling
  • Delegation
  • Coaching and mentoring
  • Effective leader
  • Employee scheduling
  • Employee reviews
  • Operations oversight
  • Documentation and reporting
  • Relationship Management
  • Financial analysis
  • Recruitment
  • Business Development
  • Budget development
  • Inventory management
  • Staff training/development
  • Client account management
  • Relationship building
Work History
Owner/Operator08/2017 to Current
Lineage Logistics – West Chicago , IL
  • Assessed financial reports and statements regularly to update processes and operations for greater profitability.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Charted and executed marketing strategies to gain 366 new clients in 2019.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Directed business operations for 5-employee company doing $145,766.19 in yearly revenue.
  • Operated with safety and skill to avoid accidents and delays.
  • Assessed income and expenses and adapted plans to improve profit levels.
Salon Manager06/2015 to 07/2017
Petco – Topsfield , MA
  • Conferred with customers to assess requirements and recommend specific services.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
  • Coached and trained employees to optimize performance andachieve demanding business objectives.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
  • Controlled inventory by tracking expenses, purchases and shelf stock.
  • Handled employee scheduling and coverage needs during business hours.
  • Promoted business through marketing initiatives, including use of social media.
  • Maintained organization of salon and cleanliness of each station through guidelines and infection control.
  • Maintained general appointment calendar and set shift schedules.
  • Oversaw daily operations of salon, including employee performance, facility cleanliness and sales.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Recorded weekly supply and inventory needs and made regular orders worth $900.
  • Worked to continuously increase salon business through effective sales, service and operations policies.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Recruited, trained and supervised by 12 employees in 2 years.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Met with customers to discuss upcoming events and style requirements.
  • Consistently received positive feedback from guests on performance reviews.
  • Analyzed patrons' hair and physical features to determine and recommend beauty treatments and hairstyles.
  • Answered over 30 phone calls and emails per day by taking detailed messages and relaying messages to appropriate personnel.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Master Stylist03/2011 to 05/2015
Life Time Fitness – King Of Prussia , PA
  • Reviewed websites, blogs, magazines and publications to stay updated on latest hairstyle trends and styling methods.
  • Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
  • Colored and treated hair using modern technology.
  • Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
  • Shampooed, cut and colored hair using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
  • Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
  • Welcomed customers to salon and identified preferences by asking pointed questions.
  • Inspected equipment to maintain proper functioning during peak activity.
  • Resolved customer complaints or problems to decrease escalation issues to corporate.
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
  • Trained service staff on latest policies and procedures.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
Server02/2000 to 06/2010
On The Border – Lake Ridge , VA
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Managed food resources, memorized orders and coordinated service in 20- table restaurant.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Greeted and maintained relationships with regular customers.
  • Prepared beverages and filled food orders for customers.
  • Bussed and reset 10 tables per shift, working efficiently to keep dining room and work areas clean.
Education
High School Diploma06/1992Wayne High School - City
No Degree: CosmetologyClarksburg Beauty Academy- City, State
Associate in Cosmetology: Cosmetology Education02/2011Butler Beauty Academy- City, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

87Good
Resume Strength
  • Completeness
  • Formatting
  • Length
  • Measurable results

Resume Overview

School Attended

  • Wayne High School
  • Clarksburg Beauty Academy
  • Butler Beauty Academy

Job Titles Held:

  • Owner/Operator
  • Salon Manager
  • Master Stylist
  • Server

Degrees

  • High School Diploma 06/1992
    No Degree : Cosmetology
    Associate in Cosmetology : Cosmetology Education 02/2011

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