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Owner/Operator Resume Example

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OWNER/OPERATOR
Professional Summary

Self-motivated & Detail-oriented professional offering engaging and pleasant personality with expertise improving customer relationships, effectively determining and meeting customer needs. Team player that is dedicated, versatile, and motivated to learn, grow, and excel. Friendly Receptionist with 30+ year background in many kinds of office settings. Knowledgeable about security, service and clerical requirements. Skilled at collecting and processing payments, setting appointments and organizing and maintaining filing systems.

Skills
  • Verbal and written communication
  • Client Service
  • Financial Management
  • Customer Relations
  • Self-motivated professional
  • Security awareness
  • Customer/Client relations
  • Professional demeanor
  • Customer and client relations
  • Multi-line Telephone Systems
  • Telephone skills
  • Organization skills
  • Time management
  • Mail handling
  • Administrative support
  • Scheduling
Work History
Owner/Operator, 03/2014 to 08/2019
Company Name – City, State
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Enhanced operational efficiency and productivity by managing budgets.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Consulted with customers to assess needs and propose optimal Massage Therapy solutions.
  • Monitored Massage Therapy market conditions to set accurate product pricing and take advantage of emerging trends.
LMT, 03/2014 to 08/2019
Company Name – City, State
  • Maintained clients' treatment records and designed long-term care programs for return customers.
  • Stimulated energy flow along medians to channel body's own healing responses.
  • Spoke with clients regarding health history, expectations, services and procedures for over 100% customer satisfaction.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over 2-6 daily customers.
  • Maintained inventory of all care products and made sure equipment and selling areas were fully stocked and organized.
  • Provided safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude to maintain 100% customer satisfaction rates.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Prepared blends of plant-based oils to aid in massage through direct warming and aromatherapy.
  • Diversified services by training in additional techniques such as Thai massage.
  • Advised clients on lifestyle changes to improve alignment, posture and gait for better long-term wellness.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
LMT, 03/2014 to 08/2019
Company Name – City, State
  • Maintained clients' treatment records and designed long-term care programs for return customers.
  • Stimulated energy flow along medians to channel body's own healing responses.
  • Spoke with clients regarding health history, expectations, services and procedures for over 100% customer satisfaction.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over 2-6 daily customers.
  • Performed 30+ hours of massage per week for clients with wide range of therapeutic methods, including hot stone, Swedish, deep tissue, sports and pregnancy.
  • Maintained inventory of all care products and made sure equipment and selling areas were fully stocked and organized.
  • Provided safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude to maintain 100% customer satisfaction rates.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Prepared blends of plant-based oils to aid in massage through direct warming and aromatherapy.
  • Diversified services by training in additional techniques such as Thai massage.
  • Advised clients on lifestyle changes to improve alignment, posture and gait for better long-term wellness.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
LMT, 05/2012 to 08/2019
Company Name – City, State
  • Maintained clients' treatment records and designed long-term care programs for return customers.
  • Stimulated energy flow along medians to channel body's own healing responses.
  • Spoke with clients regarding health history, expectations, services and procedures for over 100% customer satisfaction.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over 8-15 monthly customers.
  • Performed 6 hours of massage per month for over 8-15 clients with wide range of therapeutic methods, including hot stone, Swedish, deep tissue, sports and pregnancy.
  • Provided 8-15 monthly clients with individualized and detailed information on relaxation, postural improvement, stretching and strengthening.
  • Maintained inventory of all care products and made sure equipment and selling areas were fully stocked and organized.
  • Provided safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude to maintain 100% customer satisfaction rates.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Advised clients on lifestyle changes to improve alignment, posture and gait for better long-term wellness.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Some College (No Degree): Computer And Information Systems SecurityLaramie County Community College - City, State
Certificate - Massage Therapy: Massage Therapy, 09/2011
Milan Institute - City
High School Diploma: 05/1984
Kenton High School - City
Certifications
  • Certified Massage Therapist (CMT)
  • Massage & Bodywork Licensing Exam (MBLEx)
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Resume Overview

School Attended

  • Laramie County Community College
  • Milan Institute
  • Kenton High School

Job Titles Held:

  • Owner/Operator
  • LMT

Degrees

  • Some College (No Degree) : Computer And Information Systems Security
    Certificate - Massage Therapy : Massage Therapy , 09/2011
    High School Diploma : 05/1984

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