Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Dedicated and driven, bringing top strengths in balancing multiple responsibilities, communication and organizing workflows gained during 17 years of experience with customer service. Adept at producing reports and letters, routing packages and updating tracking documents. Customer-focused and results-oriented.
Skills
Strategic planning
Data entry documentation
Recordkeeping and bookkeeping
Accounting support
Document retrieval
Advanced MS Office Suite knowledge
Detailed meeting minutes
Microsoft
Cash deposit preparation
Check processing
Accounting skills
Deadline-oriented
Payroll liability and deductions
Strong interpersonal skills
Experience
Owner/Operator, 08/2012 to Current Lineage Logistics – Smithfield, RI,
Promoted business on social media platforms to maximize brand identity and generate revenue.
Developed business and marketing plans and prepared monthly financial reports.
Set pricing structures according to market analytics and emerging trends.
Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Analyzed client business needs and assisted in determining appropriate resources and strategies.
Maintained safety protocols through safe handling of equipment and chemicals.
Responded to emergency cleaning requests to meet client expectations.
Performed and documented routine inspection and maintenance activities to meet client expectations.
Reduced average cleaning time per room by implementing step by step system.
Clerk/Manager, 08/2008 to 06/2012 Ipic Entertainment – New York, NY,
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Maintained professional network of potential clients and business opportunities.
Created and finalized quotes to complete deals between company, vendors and customers.
Researched and capitalized on emerging opportunities to build business and expand customer base.
Trained employees on additional job positions to maintain coverage of roles at all times.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Delivered level of service to customers in effort to build upon relationships for future clients.
Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
Interacted with over 100 customers daily.
Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
Received deliveries, scanned packages and updated orders in internal database.
Located items for customers and helped complete purchases by processing payments with credit card system.
Server, 07/2007 to 08/2008 Department Of Justice – Green Bay, WI,
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Collaborated with host, bus person and cook to serve up food and beverage options.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Provided exceptional service to high volume of daily customers.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Teacher, 02/2006 to 03/2007 Auburn Christian Acadmey – City, STATE,
Built and strengthened positive relationships with students, parents and teaching staff.
Communicated with children's parents and guardians about daily activities, behaviors and problems.
Supervised circle time, free play, outside play and learning and developmental activities.
Taught children foundational skills such as colors, shapes and letters.
Organized and led activities to promote physical, mental and social development.
Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Monitored children's play activities to identify additional learning opportunities or behavioral issues.
Education and Training
High School Diploma: , Expected in 05/2003 Dadeville High School - Dadeville, AL GPA:
: , Expected in Southern Union State Community College - Opelika, AL, GPA:
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