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Owner/Operator Resume Example

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OWNER/OPERATOR
Professional Summary

Enthusiastic leader with years of experience planning, leading and improving Customer service. Focused on motivating staff and working with diverse personality types. Detail-oriented in any and all job positions, likeable personality and ready to tackle new challenges and build success with drive and determination. I always follow and obey work policy and procedures. I can lead or follow when needed. I believe with hard work and strong communication skills I can succeed and be an asset to my work place.

Skills
  • Marketing and advertising
  • Preventative maintenance
  • Operations oversight
  • Staff training/development
  • Conflict resolution
  • Scheduling
  • Inventory Management
  • Employee reviews
Work History
Owner/Operator, 03/2017 to 07/2019
The Shop Cafe And Catering – Shafter, CA
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Gathered employee data to develop monthly work schedules, which ensured that all departments were properly staffed for each shift.
  • Scheduled events and private dinners
  • Oversaw routine equipment maintenance and repairs.
  • Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Scanned and entered new inventory, updated numbers and investigated variances.
  • Trained new staff on job duties, company policies and safety procedures
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Increased revenue through effective marketing.
  • Managed sales promotions and marketing strategies on major social media sites.
  • Managed day-to-day functions of promotion and marketing.
Manager, 03/2015 to 03/2017
The Shop Cafe – Shafter, CA
  • Assisted customers by listening closely, finding solutions to problems and making changes
  • Delivered excellent customer service, resulting in consistent customer satisfaction.
  • Implemented and developed customer service training processes.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Kept work areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved accounting, service and delivery concerns.
  • Entered orders into computer database system.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Trained new personnel regarding company operations, policies and services.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Manager, 01/2010 to 03/2015
Brookside Deli – Shafter, CA
  • Ordered and received products and supplies to stock kitchen areas.
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Instructed new staff in proper food preparation,storage, use of kitchen equipment, sanitation and safety.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Mentored staff in expectations and parameters of kitchen goals and daily work.
  • Met production requirements for all aspects of banquet and outlet desserts and breakfast pastries.
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
Key Carrier/Customer Service Supervisor, 05/1992 to 12/1997
Albertsons Companies – Porterville, CA
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Assisted customers by answering questions and fulfilling requests.
  • Counted cash in register drawer at beginning and end of shift.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Prepared and submitted end-of-shift reports.
  • Followed all policies, regulations, dress codes and schedules.
  • Verified accuracy of daily cashier batches by checking all receipts, checks and cash.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Education
High School Diploma: 06/1988
Strathmore High School - Strathmore, CA
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Resume Overview

Companies Worked For:

  • The Shop Cafe And Catering
  • The Shop Cafe
  • Brookside Deli
  • Albertsons Companies

School Attended

  • Strathmore High School

Job Titles Held:

  • Owner/Operator
  • Manager
  • Key Carrier/Customer Service Supervisor

Degrees

  • High School Diploma : 06/1988

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