I am organized and motivated as well as diligent and efficient. Have strong attention to detail and accuracy, and adept at handling fragile and hazardous items in a safe manner. Outstanding analytical and critical thinking abilities. Adept at multitasking and completing set assignments efficiently. Committed to maintaining safe work environment by carefully following all policies and procedures. Punctual and reliable employee dedicated to thoroughness and quality.
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- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Prepared all Bookkeeping, Accounting, and Business Procedure Documentation. Extensive use of Microsoft Office Suite, as well as Spread Sheet entry.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Hired and mentored core start-up team, working to outline initial company policies and procedures.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Assembled cartons, crates and containers to prepare for shipping.
- Supervised and made staff moves, as well as staff evaluations.
- Assigned daily tasks and responsibilities to Correctional Staff and proofread/corrected daily work logs for legal submission.
- Acquired background clearance to meet government-based position requirements.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Identified operational and performance issues and worked with staff to resolve concerns.
- Used electronic documentation, reference tools and computer skills to document and improve daily production.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Edited, rewrote and prepared multiple pieces per week by adjusting reading level to make understanding articles easier and more interesting.
- Addressed client concerns and worked together to achieve mutually beneficial outcomes.
- Managed client communications by remaining vigilant of incoming correspondence and responding promptly.
- Identified, corrected and reported data entry errors.
- Maintained confidentiality of client and staff personal details by adhering to all company regulations and requirements.
- Corresponded with supervisors to build and implement successful solutions to customer problems.
- Asked probing questions to determine service needs and accurately input information into proper computer systems.
- Informed upper management or department heads of problems encountered, as well as remedies applied.
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Resume Overview
School Attended
- Texas Tech University
Job Titles Held:
- Owner Operator
- Correctional Lieutenant
- Copy Clerk, Ad Layout
Degrees
- Some College (No Degree)
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