Experienced motel manager who is very creative in remodeling motel inside and out. Natural leader committed to excellence in service. I am a very flexible, patient and organized professional who provides individualization to guests. I quickly develop an excellent rapport with guests to produce a friendly and supportive environment to lodge.
Hotel operations and management
Front desk experience
Intakes and assessments
to Current Covered Bridge Motel – 382 Water Street/PO Box 791 Guilford,
Greeted and welcomed all hotel guests with a smile.
Improved customer service ratings through individualized service..
Reviewed account information and charges with guests during check-out.
Resolved service-related problems in a timely manner.
Verified that personal and payment information on guest accounts was accurate and complete.
Family Service Coordinator01/2000
to 01/2013 Oakland Livingston Human Service Agency - Head – Pontiac,
Case management, development of forms, time management, communication,.
to 01/2000 Oakland Livingston Human Service Agency - Head Start – Pontiac,
Reviewed and assessed Head Start programs, monthly reports.
Home Base Supervisor01/1996
to 01/1998 Oakland Livingston Human Service Agency, - Head Start – Pontiac,
Supervised 8 staff, monthly reports.
Implemented portfolios- based on COR outcomes.
Home Base Teacher10/1992
to 01/1996 Oakland Livingston Human Service Agency - Head – Pontiac,
Taught at risk 3 to 5 year old children within their own home, Wrote and taught dynamic lesson plans Individualized lesson plans.
Art, photography, scrapbooks.
Bachelor of Arts: Education1986University of North Carolina-Wilmington-
Recipient of music Scholarship- 4 years
Coursework includes: Speech and Communication, Sociology and Psychology