Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success. Multitask numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Solid customer service background, diligent attention to detail and hardworking nature. Energetic, focused and experienced coaching and mentoring new employees in service delivery, telephone etiquette and troubleshooting. Well-versed in sales, service and conflict resolution. Customer-centric Call Center Representative recognized for extraordinary service and swift issue resolution. Observant Call Center Representative experienced working in call center environments. Skilled at handling various calls while resolving client issues rapidly.

  • Customer relations
  • Team oversight
  • Soil preparation
  • Documentation skills
  • Crop harvesting
  • Pest prevention
  • Facility Cleaning
  • Worker training
  • Processing payments
  • Customer needs assessment
  • Inside and outside sales
  • Team member motivation
  • Effective customer upselling
  • Critical thinking
  • Troubleshooting
  • Computer skills
  • Teambuilding
  • Data management
  • Leadership
  • Task delegation
  • Team building and leadership
2012 to Current Owner/Operator Lineage Logistics | Othello, WA,
  • Measured, mixed and prepped raw materials according to company specifications.
  • Monitored weather conditions and adjusted strategies accordingly to avoid losses.
  • Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes.
  • Directed efficient crop production to maximize resource utilization and consistently meet schedule and financial demands.
  • Positioned and monitored plant irrigation systems.
  • Kept greenhouse clean, neat and well-organized to maximize productivity and professional appeal.
  • Applied expertise to grow clone-cubes, clippings, bulbs and seedlings.
  • Checked factors such as water pH, applied chemicals and growth enhancing substances, and used organic methods depending on specific crop and customer demands.
  • Cared for and maintained plants in different climate-controlled areas.
  • Purchased supplies such as seeds, nutrients, disease control chemicals and gardening equipment based on business demands.
  • Planned harvest and planting schedules.
2007 to 10/2012 Lead CSR Circle K Stores, Inc. | Columbus, GA,
  • Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
  • Trained new employees on company customer service policies and service level standards.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
  • Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
  • Oversaw customer support services for multiple locations.
  • Processed customer account changes with proprietary software.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Assisted customers by answering questions, addressing concerns and providing current account information.
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Educated customers about products, pricing and policies to address and resolve issues.
  • Assisted customers with questions and resolution of issues to maintain high satisfaction ratings.
  • Resolved complex customer issues by identifying source of customer's issue and resolving in timely manner.
  • Demonstrated in-depth knowledge of products, services and policies to coach team members.
  • Trained and mentored new customer service executives to speed onboarding process.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Attended job training to sharpen skills and keep informed of new products.
  • Contacted customers to assess needs and deliver solutions.
2002 to 2007 Sales Assistant Franklincovey | Columbia, SC,
  • Accepted and completed cash, check and credit card payments.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Fostered relationships with customers to expand customer base and retain business.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Received and processed product returns, including coordinating disposal of defective or broken items.
  • Priced out products for customers and drew up sales paperwork.
  • Supported sales personnel with technical solutions, costing and client presentations.
  • Highlighted target products with eye-catching signs, displays and shelf positions.
  • Processed orders through company system and coordinated product deliveries.
  • Evaluated current sales strategies to identify targets, improve business plans and optimize product presentations.
  • Used product knowledge to assist customers and suggest products.
  • Answered customers' questions about available products, prices and features.
  • Managed account-related tasks such as updates, new account set ups and closing out of existing accounts.
  • Oversaw office administrative needs, including preparing presentations, coordinating materials and handling correspondence.
  • Completed financial transactions such as trades, wire transfers and payments.
2000 to 2002 Installer Dayton Superior | Miamisburg, OH,
  • Followed safety guidelines for using tools, equipment and heavy machinery to avoid accidents and injury.
  • Removed systems and fixtures to prepare for replacements.
  • Installed complete systems at new residential and business construction sites.
  • Wired equipment while following safe electrical procedures to eliminate risk.
  • Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
  • Performed all job tasks while complying with company's safety procedures and guidelines.
  • Worked with team members to install and maintain solar heating systems.
  • Verified job sites had correct tools and materials necessary to complete daily tasks.
  • Coordinated efforts with other workers involved in installing and maintaining equipment and components.
  • Filled out work orders, repair logs, and maintenance plans to document work completed.
  • Adjusted, connected, or disconnected wiring, piping, and tubing to complete repairs and installations.
Education and Training
Expected in 05/1998 High School Diploma | Medford High School, Medford, WI GPA:

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School Attended

  • Medford High School

Job Titles Held:

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  • High School Diploma

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