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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Skills
  • Organizational Development
  • Judgement and Decision Making
  • Leadership and People Development
  • Complex Problem Solving
  • Strategic Planning and Execution
  • Profit and Loss Management
  • Employee Motivation and Performance
  • Budget Planning
  • Executive Leadership
  • Project Oversight
  • Sales Growth
  • Management Team Leadership
  • Responding to Difficult Customers
  • Creative Problem Solving
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • Calm and Professional Under Pressure
Work History
01/2014 to 12/2020
Owner/Operator Lineage Logistics Wayne, IL,
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
03/2017 to 04/2018
General Manager Papa Murphy's Holdings, Inc. Niceville, FL,
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Drove business growth while leading operations, strategic vision and long-range planning.
02/2010 to 12/2016
General Manager Papa Murphy's Holdings, Inc. North Richland Hills, TX,
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Launched new, robust business management software system, resulting in improved operational insight and planning.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets.
  • Raised over $10.000.00 For Susan Smithy and family for fight against Breast Cancers. Funds raised with ticket sales, vendor contributions silent occasions and 50 % of all Restaurant sales at the events.
  • Multiple Wounded Warrior Events held over five years in management and tens of thousand raised for the Wounded Warrior Project and their families.
  • Researched and identified potential donors.
  • Planned and implemented fundraising events.
  • Effectively supervised staff of 30 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Analyzed and reported social media and online marketing campaign results.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Identified target market and key segments through in-depth analysis of markets and related trends.
01/2015 to 04/2016
Chambermaid/Receptionist/Party Planner Elk Forge Inn City, STATE,
  • Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
  • Responded to requests from patrons for linens and toiletries.
  • Used chemicals by following all safety protocols and procedures to avoid burns and injuries.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Trained new employees on all departmental procedures and provided assistance in finding cleaning supplies.
Education
Expected in
Bachelor of Arts: Entrepreneurship
Ashford University - San Diego, CA
GPA:
Expected in 2006
Associate of Arts: Business Economics
Eastern Idaho Technical College - Idaho Falls, ID
GPA:

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Resume Overview

School Attended

  • Ashford University
  • Eastern Idaho Technical College

Job Titles Held:

  • Owner/Operator
  • General Manager
  • General Manager
  • Chambermaid/Receptionist/Party Planner

Degrees

  • Bachelor of Arts
  • Associate of Arts

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