LiveCareer-Resume

owner operator resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Since the age of 16 years old, I've been an Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.

Skills
  • Labor Relations
  • Marketing Tactics
  • KPI Management
  • Finance and Accounting Oversight
  • Training Management
  • Performance Evaluation and Monitoring
  • Staff Scheduling
  • Management Team Building
  • Decision Making
  • Records Organization and Management
  • Team Leadership
  • Operations Oversight
  • Performance Assessment
  • Supplier Monitoring
  • Program Optimization
  • Sales Promotion
  • Sales Tracking
  • Problem Anticipation and Resolution
  • Process Improvements
  • Originality and Creativity
  • Quality Assurance
  • Financial Statement Review
  • Business Leadership
  • Policy Development and Enforcement
  • Goal Setting
  • Focus and Follow-Through
  • Administrative Management
  • Hiring and Onboarding
  • Employee Motivation
  • Budget Control
  • Assignment Delegation
  • Human Resources Oversight
  • Revenue Forecasting
  • Customer Service Management
  • Department Oversight
  • Cost Reduction
  • Mathematical Calculation and Reasoning
  • Staff Development
  • Resource Allocation
  • Recruitment and Hiring
Experience
Owner Operator, 01/1990 - 12/2004
Evans Distribution Company Cameron, MO,
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Resolved issues quickly through meticulous research and quick decision making.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Kept records for production, inventory, income and expenses.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Devised business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Directed implementation of strategic business plans to achieve goals and objectives.
  • Assessed business expenditures and financial trends to implement realistic company budgets.
  • Oversaw company social media and marketing efforts to expand brand awareness and attract new customers.
  • Kept building areas organized and functional to promote business productivity and deliver professional appeal to customers.
  • Implemented standard operating procedures, training programs and office management systems to train workers and streamline workflows.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Interviewed, trained and supervised employees.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Exercised organizational leadership practices and communicated business vision to achieve sales goals.
  • Calculated inventory levels, priced store products and generated credit memos for returned merchandise.
  • Coordinated with technical and IT teams to develop company website and create online advertisements.
  • Trained new hires on customer service and rotation practices.
  • Responded to customer concerns and conveyed details about results.
  • Suggested additional items to every customer to increase sales.
  • Managed schedules, customer service and project planning.
  • Counted and balanced registers.
  • Directed and supervised staff performance.
  • Used Point of Sale register system to complete transactions.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Instructed staff on procedures for handling difficult transactions.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Grew revenue by improving sales and service strategies.
  • Managed 30+ employees.
  • Opened and closed store 6-7 times per week by balancing cash drawers, preparing daily deposits.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Increased sales on consistent basis by developing key customer relationships.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Increased sales on consistent basis by developing and maintaining key customer relationships.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Recognized for exceptional shift performance.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Built lasting client relationships by organizing and planning sales events.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Supported long-term business strategies, generating guest relations feedback for process improvements.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Saved costs, effectively negotiating vendor pricing contracts to increase savings.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Owner/Operator, 08/2005 - 10/2014
Lineage Logistics Wayne, IL,
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Devised business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Trained teams on specific operations, applicable procedures and techniques for each job site.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Managed sales presentations to promote product and brand benefits.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Hired and trained new department managers to increase team oversight and productivity.
  • Developed and implemented successful sales strategies to meet business goals.
  • Coordinated with technical and IT teams to develop company website and create online advertisements.
  • Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
  • Welcomed guests and asked open-ended questions to best determine which products would meet needs.
  • Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
  • Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
  • Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
  • Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
  • Detailed product features for customers to provide information for best decisions based on personal needs.
  • Used on-site computer systems to access figures and documentation associated with available service plans.
  • Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
  • Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
  • Supported sales team members to drive growth and development.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Implemented creative sales and marketing strategies to assist sales team with reaching targets.
  • Created presentation materials for sales, customer relations, and management purposes.
  • Employed cold calling, prospecting and networking to land new customers and penetrate new markets.
  • Created and delivered in-depth sales presentations to potential customers.
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
  • Supervised and trained 50+ employees on successful selling techniques.
  • Managed employee payroll, hiring, termination, and training to ensure maximum productivity.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
  • Conducted market research and reported on competitors.
  • Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets and effectively managing inventories.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Leveraged rapport with key retail account leadership to up-sell vendor partnerships.
  • Leveraged trends in customer trends and marketplace verticals to shape solutions and approaches.
  • Maximized sales by efficiently managing 50+ sales representatives.
  • Spearheaded sales meetings with staff, division president, closing coordinator and construction manager to share best practices for process improvements.
  • Increased sales from various channels.
  • Actualized strategies to continuously improve customer service, company or brand visibility and Wireless provided.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
  • Sold Cellular Wireless and service line across the Country.
  • Gained market share in new sales performance through aggressive team training.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.
Partner, 01/2020 - Current
Banfield Pet Hospital Edina, MN,
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Oversaw budgeting process for assigned properties.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Updated and maintained rental agreement files and documents.
  • Monitored and documented delinquencies and other forms of income.
  • Explained policies and reviewed documentation to obtain signatures.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Processed exchange requests in computer system.
Owner/Operator, 02/2020 - Current
Lineage Logistics Westfield, MA,
  • Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
  • Cleaned and restocked aisles through shifts to maintain customer-ready store.
  • Took payment for purchases by cash, credit, debit and personal check and provided correct change.
  • Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
  • Answered questions from callers and in-store guests to offer information and promote products.
  • Maintained thorough and current knowledge of available brands and lines to give customers expert advice.
  • Inspired customers to try new items by educating on wines and store promotions.
  • Minimized product loss with proper rotation and handling of bottles, cans and cases.
  • Kept till neat and accurate and secured large bills in safe to minimize losses from theft.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
  • Built revenue by delivering innovative catering services, leading region in catering sales.
  • Created new safety procedures manual that met local regulations and disseminated to bartenders and wait staff.
Education and Training
High School Diploma: , Expected in 06/1992
-
Wylie E. Groves High School - Beverly Hills, MI
GPA:
Status -
: Business, Expected in
-
Oakland Community College - Bloomfield Hills, MI
GPA:
Status -

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Resume Overview

School Attended

  • Wylie E. Groves High School
  • Oakland Community College

Job Titles Held:

  • Owner Operator
  • Owner/Operator
  • Partner
  • Owner/Operator

Degrees

  • High School Diploma
  • Some College (No Degree)

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