Owner Operator resume example with 10+ years of experience
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of those from different backgrounds.
Customer-oriented, strategic-thinking operations and sales professional with over five years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively introducing products, implementing pricing models, inventory control and turnaround management, territory development and revealing customer needs to deliver solutions.
Hardworking and reliable entrepreneur with strong ability in managing and maintaining a positive work environment. Offering communication skills, finance skills and personal development skills. Highly organized, proactive and punctual with team-oriented mentality.
- KPI management
- Labor relations
- Marketing tactics
- Staff training and development
- Customer relations
- Sales leadership
- Recruiting and hiring
- Profit and loss analysis
- Employee development
- Cash flow optimization
- Team oversight
- Merchandising
- Cost reduction
- Hiring and staffing
Statesville, NC, 06/2017 - Current
- Check rental eligibility by following the banks verification process.
- Receive rent payments and tracked these transactions in Microsoft Excel.
- Conduct background checks on applicants.
- Coordinate general maintenance and repairs to keep facilities operational and attractive.
- Show tenants around properties, highlighting features and redirecting concerns to capture interest.
- Prepare lease paperwork and obtained signatures and first payments from new residents.
- Contact and followed up with tenants on renewal notices.
- Respond quickly to concerns regarding community from prospective and current residents.
- Use effective social methods to quickly resolve issues among residents.
- Coordinate and followed up on maintenance requests for residents.
- Promote high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Negotiate with outside contractors to obtain reasonable fees for maintenance and yard work.
- Remaine aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Market property to prospective tenants by giving tours and pointing out key features.
Houston, TX, 07/2013 - 12/2019
- Interviewed, trained, and supervised up to four employees, including two supervisors, to achieve sales goals.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Developed convenience store business from ground up and prepared records and operations for smooth handover to new owners.
- Recruited and trained four team members to perform daily business functions.
- Stayed abreast of all federal regulations to ensure compliance of organization's processes.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Mentored newly hired employees to take on responsibilities and tasks with understanding.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
- Developed business and marketing plans and prepared monthly financial reports.
- Set pricing structures according to market analytics and emerging trends.
- Owned and managed daily operations of convenience store business, including supervising employees and providing onsite training and continuing education to staff.
- Collaborated with employees to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Designed detailed business plans to outline finances, goals, and operations of company.
City, STATE, 08/2011 - 06/2012
- Maintained 99% accuracy when capturing information.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Handled all delegated tasks, including answering phone calls, maintain cleanliness, and delivering pizza in a safe and timely manner.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
City, STATE, 01/2007 - 12/2008
- Maintained 99% accuracy when capturing information.
- Adhered to spelling, grammar and punctuation rules when transcribing data.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
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Resume Overview
School Attended
- West High School
Job Titles Held:
- Owner/Operator
- Business Owner
- CSR
- Cashier and CSR
Degrees
- High School Diploma
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