Owner/Operator Resume Example BNS Construction

OWNER/OPERATOR

Summary

Motivated professional with successful background in Retail and Customer Service, offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements.

Skills

Store opening and closing
Punctuality
Cash register operation
Accurate money handling
Credit and cash transactions

Hard-working
Customer service
Customer assistance
Returns and exchanges

Experience

Owner/Operator
Montgomery, TXBNS Construction/Jul 2015 to Jan 2020

Complied with operational standards and OSHA regulations.
Maintained daily communication with vendors to drive forward progress of project.
Increased process improvement initiatives and troubleshot problems for corrective action to boost functionality and workflow.
Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
Interfaced with laborers, clients and city council to complete projects on-time and under budget.
Resolved labor, design and tool issues during all phases of construction projects.
Prepared cost and inventory reports and maintained accurate records using company work order reporting system.
Eliminated project lags by organizing works-in-progress and delegating tasks.
Coordinated all phases of construction projects from inception to completion.

Property Manager
Katy, TXPrivate Mini Storage/Apr 2009 to Jul 2015

Reviewed all leases to guarantee proper level of service for tenants.
Directed sales and marketing plans to maximize rental income and increase occupancy rates.
Compiled and conveyed all operational and financial data to regional manager.
Maintained accurate records of all correspondence with and from tenants.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
Managed all day-to-day activities involving tenants, subcontractors and property management.
Monitored common areas for cleanliness and safety.
Collected and maintained careful records of rental payments.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Conducted inventories of and delivered building supplies.
Disbursed petty cash to engineering staff and property personnel.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Collected monthly assessments, rental fees, and deposits
Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
Implemented business strategies to maximize tenant satisfaction and reduce vacancies.

Department Manager
Tomball, TXLowes/Oct 2003 to Apr 2009

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Balanced workloads to meet targets without overtaxing employees.
Enforced safety rules and other policies to protect employees and minimize company liability.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
Followed all safety protocols and company processes and procedures.
Treated associates with fairness and respect, providing recognition of accomplishments.
Greeted and assisted all customers daily in high-traffic retailer.
Worked closely with sales associates to complete tasks.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Coached, trained and mentored new team members and manager trainees.
Delegated work to staff, setting priorities and goals.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Performed opening and closing duties as part of management team, including cash management.

Head Cashier
Houston, TXTarget/Feb 2000 to Sep 2004

Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
Directed merchandising and signage updates for weekly and seasonal promotional changes.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Drove sales and add-on purchases by promoting specific item options to customers.
Learned roles of other departments to provide coverage and keep store operational.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Built and maintained productive relationships with employees.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Properly verified customer identification for alcohol or tobacco purchases.
Trained new team members in cash register operation, stock procedures and customer service.
Counted and balanced cashier drawers.
Monitored exits for security issues.
Greeted customers promptly and responded to questions.
Supervised more than 120 cashiers and associates to maximize performance, efficiency and service levels.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls.
Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
Helped customers find specific products, answering questions and offering advice.
Managed cashier shifts and breaks.
Accepted merchandise returns.
Worked closely with front-end staff to assist customers.
Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
Helped customers find store locations and complete purchases.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Maintained work area in clean and neat manner.

Education and Training

High School DiplomaRobert E Lee Sr High May 1992Houston, TX

Resume Overview

Companies Worked For:

BNS Construction
Private Mini Storage
Lowes
Target

School Attended

Robert E Lee Sr High

Job Titles Held:

Owner/Operator
Property Manager
Department Manager
Head Cashier

Degrees

High School Diploma

Owner/Operator Resume Example

Resume Score: 80%

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