Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities. Accomplished Owner offering [Number] years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping. Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds. Highly motivated professional with [Number] years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Committed Business Owner bringing stellar track record in business leadership experience. Well-educated in managing and improving operations. Astute and organized individual accustomed to optimizing long-term success and balancing targets with resources. Vibrant professional proficient in performing office and management duties, including [Action]. In-depth knowledge of [Software]. Energetic leader with proven success in maximizing potential for business development. Smart and focused Business Owner proudly touting exemplary [Skill]. Successful collaborator with more than [Number] years in business world. Keen to expand business relationships and expand valuable partners. High-energy [industry] professional with history of building successful [Number]-employee, $[Amount]-per year business from ground up. Focused on creating long-term and profitable client relationships through exceptional customer service. Specializes in new business acquisition via [Action]. Positive Business Owner with more than [Number] years of expertise developing exceptional skills in [Skill]. True leader experienced in [Industry]. Seasoned Small Business Owner with [Number] years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Energetic [Job Title] and owner of [Type] business with vast financial analysis and business communications experience. Ready to network with [Type] partners. Skilled at developing strong business relationships with customers and B2B partners. Customer-oriented, strategic-thinking operations and sales professional with over [Number] years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, turnaround management, territory development and revealing customer needs to deliver solutions. Results-focused President specializing in [Industry] [Area of expertise] leadership. Demonstrated record of accomplishment in streamlining operations, increasing profits and maximizing market penetration. Driven to lead [Type] businesses to market leadership and advancing success. Strategic business professional experienced in impacting business direction with successful leadership decisions. Talented at providing key plan development and implementation. Veteran creator of successful business plans and strategic development initiatives. Talented [Job Title] with [Number] years of experience and successful career in planning, developing and executing events and initiatives to achieve maximum potential. Creative and highly strategic with excellent leadership and client relations abilities. Professional and outgoing with success in building relationships and attracting new clients. Entrepreneurial [Job Title] offering progressive experience in operations leadership. Skilled at identifying and implementing process improvements to drive efficiency and productivity. Motivating leader with proven success managing cross-functional teams. Talented President offering [Number] years of progressive experience in [Industry]. Adept at managing operations, financial administration and key program areas. Skilled recruiter of top talent dedicated to fostering business growth and expanding commercial relationships. Motivated [Job Title] with PhD. in [Area of study] and broad-based background in [Industry]. Known as strong leader and team-builder with excellent conflict-management, organizational and communication skills. Technical expertise includes effective strategies for upstreaming and downstreaming [Product or Service] processing. Successful developing, implementing and enhancing solutions to handle multifaceted requirements. Competitive [Job Title] with proven track record of success in [Industry] sector. Successfully lead and mentor high-performance teams. Facilitate dynamic turnaround in low performing organizations. Innovative professional with [Number] years of expertise in management level roles. Multi-talented business leader bringing [Number] years of experience as successful [Job Title]. Strategic problem solver and change manager. Visionary executive implements plans that meet current and future needs. Key expertise in [Type] industry. Proficient Executive Director with a background of [Number] years of experience in community service. Excellent event planning and fundraising skills coupled with a drive to build exceptionally talented teams. Seeking an Executive Director role with a growing organization.
- Marketing tactics
- Labor relations
- KPI management
- Cash flow optimization
Forest Park, GA, 08/2020 - Current
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed business and marketing plans and prepared monthly financial reports.
- Set pricing structures according to market analytics and emerging trends.
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Secured long-term accounts, managing sales presentations to promote product and brand benefits.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Hired and mentored core start-up team, working to outline initial company policies and procedures.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Hosted fundraising events for various charities to boost brand awareness and community engagement.
Nipomo, CA, Jan - 11/2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assessed customer account information to determine current issues and potential solutions.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Evaluated and authenticated returns, exchanges and voids.
- Interviewed, hired and trained new quality-focused customer service representatives.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
- Evaluated employee job performance and motivated staff to improve productivity.
- Responded to in-person and online customers to improve company customer service ratings.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Assessed departmental operations to determine areas for customer service improvement and support.
- Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.
- Created training manuals targeted at resolving simple and difficult customer issues.
- Recommended improvements to products and services to mitigate complaints.
- Evaluated quality of representatives' phone calls and provided feedback to management.
- Relayed productive customer feedback to marketing teams.
- Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
- Created order management system for sales and customer service personnel to improve client experience.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
- Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
- Decreased process lags by training customer service representatives and planning advanced staff development.
- Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
- Led team engaged in delivering assistance to customer service department on daily basis.
- Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
- Mitigated regulatory risks by leading and developing sales analysis team protocol and compliance initiatives.
Pensacola, FL, 01/2021 - 03/2021
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Documented and routed business correspondence to manage office paperwork.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Made orders for new office supplies based on demand and budgetary restraints.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Maintained business records by updating customer information.
- Answered approximately [Number] phone calls daily and pleasantly welcomed visitors to office.
- Dispersed incoming mail to correct recipients throughout office.
- Tracked office stock and maintained inventory in neat and organized fashion.
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
- Received and screened high volume of internal and external communications.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Updated databases with [Type] data, verified changes in information and maintained [Number]% accuracy.
- Automated office operations to manage client correspondence, record tracking and data communications.
- Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
- Served as central point of contact for outside vendors needing to gain access to building.
- Created PowerPoint presentations used for diverse business needs.
- Controlled building access by supplying key cards to employees and visitors.
- Oversaw workforce management and staff scheduling to keep office operations running smoothly.
- Posted open positions on company and social media websites.
- Prepared presentations and proposals, assisted in bookkeeping and produced budget reports.
Ottawa, IL, 08/2011 - 08/2014
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assessed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Made outbound calls to obtain account information.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Assessed customer needs and upsold products and services to maximize sales.
- Answered [Number]+ inbound calls per day and directed to individuals or departments.
- Set up and activated customer accounts.
- Recommended improvements to products and services to mitigate complaints.
- Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
- Relayed productive customer feedback to marketing teams.
- Trained new employees on procedures and policies to maximize team performance.
- Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
- Upheld privacy and security requirements established by [Type] regulatory agencies.
- Worked with [Job title] to develop customer service improvement initiatives.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
- Interviewed customers regarding [Type] issues and reported feedback to management team.
- Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
- Exceeded company productivity standards on consistent basis.
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School Attended
- Kaplan University Dallas Tx
Job Titles Held:
- Owner/Operator
- Customer Service Manager
- Office Assistant
- Customer Service Representative
Degrees
- Some College (No Degree)
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