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Owner / Operator Resume Example

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OWNER / OPERATOR
Professional Summary

Self-motivated and determined business owner eager to contribute to team success through hard word, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in a Supervisor or Customer Service type setting.

Skills
  • Business Operations
  • Staff Management
  • MS Office
  • Customer Service
  • Organization
  • Creative problem solving
  • Scheduling
  • Staff training/development
  • Attention to detail
  • Professional telephone demeanor
Work History
Contact Tracer , 12/2020 to Current
Company Name – City, State
  • Used web-based CRM platform to interview contacts of positive COVID-19 cases.
  • Provided contacts with instructions for isolation or quarantine, if necessary.
  • Performed daily daily follow-ups on contacts to check for any new symptoms and report it to Local Health Department if necessary.
  • Determined if any social service assistance is needed, such as housing, food, or medicine, while quarantined or isolated and connect them community support specialists if necessary.
  • Referred contacts to testing, if appropriate.
Owner / Operator, 11/2014 to Current
Company Name – City, State
  • Managed day-to-day business operations, including accounting, finance, HR, advertising, Inventory and employee scheduling.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Managed 15-20 employees by supervising and assigning daily tasks and goals.
  • Resolved challenging customer complaints to full satisfaction and maximizing repeat business.
Owner/Operator, 03/2010 to 08/2014
Company Name – City, State
  • Managed day-to-day business operations, including accounting, finance, HR, advertising, Inventory, employee scheduling, recruitment and hiring of new employees.
  • Managed 15-20 employees by supervising and assigning daily tasks and goals.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Resolved challenging customer complaints to full satisfaction and maximizing repeat business.
Scheduling Manager/Payroll Coordinator, 06/2007 to 01/2011
Company Name – City, State
  • Responsible for scheduling of 75-100 CNA staff to ensure there was proper coverage at all times for all TBI patients.
  • On-Call supervisor to ensure coverage for staff call-ins
  • Verified and approved timesheets for all hourly staff and uploaded to ADP payroll software weekly.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
  • Performed administrative duties, including appointment setting and follow up calls.
Front End Manager, 11/2007 to 05/2010
Company Name – City, State
  • Led and directed team of 20-25 on effective methods, operations and procedures.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Maintained strong customer relations and effective customer service standards.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Home Health Aide, 09/2004 to 06/2007
Company Name – City, State
  • Assisted 10-15 clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Supervised daily activities and provided assistance when needed.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Worked to improve and enhance patient lives through effective and compassionate care.
Education
Diploma: 06/2004
Horseheads High School - City, State
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Resume Overview

School Attended

  • Horseheads High School

Job Titles Held:

  • Contact Tracer
  • Owner / Operator
  • Owner/Operator
  • Scheduling Manager/Payroll Coordinator
  • Front End Manager
  • Home Health Aide

Degrees

  • Diploma : 06/2004

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