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owner operator resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Highly motivated professional with 12 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Skills
  • Marketing Tactics
  • Labor Relations
  • KPI Management
  • Revenue Forecasting
  • Originality and Creativity
  • Business Leadership
  • Sales Tracking
  • Finance and Accounting Oversight
  • Management Team Building
  • Focus and Follow-Through
  • Decision Making
  • Training Management
  • Customer Service Management
  • Cost Reduction
  • Team Leadership
  • Budget Control
  • Hiring and Onboarding
  • Financial Statement Review
  • Problem Anticipation and Resolution
  • Supplier MoniJessicang
  • Program Optimization
  • Sales Promotion
Experience
02/2016 to Current
Owner/Operator Lineage Logistics Eden, GA,
  • Set pricing structures according to market analytics and emerging trends.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Processed daily inventory receipts and quantities of supplies.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Utilized street maps to plan and determine most efficient routes.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
  • Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
  • Monitored training effectiveness through observation and metrics analysis.
  • Prepared hard copy training materials, module summaries, videos and presentations.
03/2011 to 04/2017
Store Manager Bootbarn, Inc. Torrance, CA,
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
07/2010 to 03/2011
Supervisor Ucla Health Woodland Hills, CA,
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Provided ongoing training to address staff needs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Coached staff members to develop long-term career goals.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Assessed company operations for compliance with safety standards.
Education and Training
Expected in 05/2011 to to
Associate of Arts: Business Management
Valencia College - Orlando, FL
GPA:
Expected in 05/2011 to to
High School Diploma:
Ocoee High School - Ocoee, FL
GPA:

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Resume Overview

School Attended

  • Valencia College
  • Ocoee High School

Job Titles Held:

  • Owner/Operator
  • Store Manager
  • Supervisor

Degrees

  • Associate of Arts
  • High School Diploma

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