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owner operator resume example with 10+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of management techniques and training in pet grooming. Motivated to learn, grow and excel in anything that I put my mind to.

Skills
  • Team Leadership
  • Sales Promotion
  • Administrative Management
  • Customer Service Management
  • Employee Motivation
  • Supplier Monitoring
  • Recruitment and Hiring
  • Training Management
  • Sales Tracking
  • Desktops, Laptops and Mobile Devices
  • Recycling and Conservation
  • Customer Relations
Work History
04/2015 to Current Owner/Operator Lineage Logistics | Bloomingdale, GA,
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Trained and developed team members to build human capital.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Researched and identified problems with computers and advised staff and clients on plans of action.
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Refurbished used computers and technological equipment, saving companies money.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Handled all money and monetary transactions
01/2014 to 02/2015 Kennel Manager Vca Antech, Inc. | Center Point, AL,
  • Oversaw care, grooming and medication of pets during temporary kennel stays.
  • Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
  • Taught employees how to work with animals and relate to members of public to garner interest and support for operations.
  • Inspected facilities to determine maintenance needs.
  • Used correct terms and explained job tasks to workers as part of comprehensive daily management and process improvement strategies.
  • Communicated daily with pet parents, sharing pictures and relevant information regarding treasured animals.
  • Cared for animals during owner absences.
  • Prepared food, cleaned enclosures and administered medications to treat acute and chronic conditions.
05/2009 to 08/2010 Grooming Salon Manager Vetco Clinics | Oshkosh, WI,
  • Managed and maintained health, welfare and proper care of animals.
  • Coordinated maintenance of clippers, blades and other hand tools required for grooming services.
  • Aligned grooming services with brand promise for quality and customer care.
  • Recruited and trained staff to offer grooming services for diverse animals.
  • Ordered supplies for forecasted grooming demands.
  • Upheld 24-hour response time to service requests.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
08/2007 to 12/2008 Pet Groomer Kennelwood Inc | Ballwin, MO,
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
  • Bathed dogs and cats to remove fleas, ticks and other skin parasites.
  • Trimmed nails using clippers and grinders.
  • Cleaned tear stains from fur using safe chemical cleansers.
  • Provided specialty breed clips for Poodles, Schnauzers, and Yorkshire Terriers amongst other breeds.
  • Handled administrative work such as answering telephones and scheduling appointments for visits.
Education
Expected in 08/2011 to to Bachelor of Arts | Psychology West Virginia University, Morgantown, WV GPA:
  • Relevant Coursework Completed: Service Dog Training Courses & Behavioral Psychology (animal)

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Resume Overview

School Attended

  • West Virginia University

Job Titles Held:

  • Owner/Operator
  • Kennel Manager
  • Grooming Salon Manager
  • Pet Groomer

Degrees

  • Bachelor of Arts

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