owner operator resume example with 14+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly motivated professional with entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Skills
KPI management
Labor relations
Marketing tactics
Life cycle project management
Customer relations
Clearance oversight
Background in security
Policy updates
Supervision
Flexible
Organization
Education and Training
Canadian Valley VocationalEl Reno, OK, Expected in 01/2007 ā āPaint And Body 1&2:Paint And Body 1&2 - GPA:
OSU Oklahoma CityOklahoma City, OK, Expected in 04/2005 ā āEMT-B:EMT-B - GPA:
Edmond Santa FeEdmond, OK, Expected in 05/2002 ā āHigh School Diploma: - GPA:
Experience
Lineage Logistics - Owner/Operator Jonesboro, GA, 04/2020 - Current
Promoted business on social media platforms to maximize brand identity and generate revenue.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Set pricing structures according to market analytics and emerging trends.
Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention.
Applied fertilizers and pesticides to lawns and grounds to control weeds, reduce insect infestation and maintain soil fertility.
Managed and serviced diverse customer accounts with focus on addressing individual needs and specifications.
Liaised with clients to maximize satisfaction, discussing additional services and implementing changes to meet demand.
Managed services schedules to achieve timely and quality deliverables for diverse client base.
Supervised and trained landscaping maintenance crew.
Boyd Gaming, Inc. - Roofing Salesperson Biloxi, MS, 04/2016 - Current
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Contacted new and existing customers to outline benefits of products.
Monitored customer order process and addressed customer issues.
Fostered relationships with customers to expand customer base and retain business.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Followed-up with clients after installations to assess quality service and customer satisfaction.
Demonstrated product features to align with customer needs.
Prepared and processed contracts and order forms for new and existing customers.
Reorganized routes and schedules in territory to maximize efficiency.
Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Developed key customer relationships to increase sales.
Improved profitability and developed pipeline using multiple marketing channels and sales strategies.
Pursued new accounts through lead generation, cold calling and advertising referrals.
Department Of Administrative Services, State Of Ohio - Used Car Dealer Brook Park, OH, 01/2007 - Current
Reviewed and controlled used vehicle inventory to maintain accurate supply.
Managed marketing and communications initiatives to promote brand awareness in local community, effectively driving sales.
Greeted customers at arrival to build positive relationships and discuss vehicles.
Responded to inquiries from potential customers via email and telephone.
Managed sales negotiations and financing options.
Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
Tracked updates to vehicles, changing markets and customer purchasing trends.
Maximized used inventory quality by managing trade-ins and sourcing more desirable vehicles at auctions.
Answered customer emails and telephone requests for information.
Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
Sold trade-ins and located desirable purchases and vehicle auctions.
Bob Moore Recon - Area Coordinator City, STATE, 09/2017 - 04/2020
Inspected production, quality control and maintenance reports to detect and address production problems.
Supervised business functions, employee staffing, customer retention and financial accountability for all stores.
Evaluated schedules, orders and forecasts to plan operational processes and meet timetables.
Realigned procedures and daily protocols with changing business demands.
Supervised eight employees to ensure optimal productivity.
Implemented new processes and procedures tactfully and passionately.
Coordinated regular preventive and predictive maintenance programs to maintain optimal equipment functionality.
Built lasting relationships with customers to expand client base.
Organized and updated schedules to optimize coverage for expected customer demands.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
Oversaw eight staff by training, mentoring and instructing.
Engaged professionally with sales, service, parts and customers to build rapport and nurture relationships.
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