Owner Operator resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Self-motivated professional with excellent marketing, customer service and facility oversight skills and more than 30 years of experience. Highly effective and comfortable working with people at all levels in organization.
Skills
Yardi Voyager
Quickbooks Pro
Microsoft Office Suite
Relationship and Team Building
Documentation and reporting
Analytical and Critical Thinker
Marketing and Advertising
Resourceful and Well Organized
Work History
Owner/Operator, 07/2004 - 12/2020 Lineage Logistics – Lithia Springs, GA,
Consulted with customers to assess needs and propose optimal solutions.
Managed day-to-day business operations, including reconciling daily sales, returns and financial reports in Quickbooks.
Cut hair using scissors, clippers and razors.
Provided high lighting, color, waving, straightening and blow-dry services.
Performed reception duties with high call volume to maintain high customer service standards.
Kept appointment calendars and customer databases.
Conducted target market research to scope out industry competition and identify advantageous trends.
Aligned branding initiatives and sales strategies with client goals.
Built strong profitable business within 1 year of conception.
Project Manager, 05/1995 - 02/2004 Denim Group – Austin, TX,
Developed and initiated projects, managed costs, and monitored performance by planning, designing and scheduling all phases of multiple major office furniture projects over $10 Million for clients such as AT&T, Bell Atlantic Mobile, BMW, Volvo North America, Sharp Electronics.
Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
Fostered relationships with all customers, designers, CAD operators, vendors, installation crews (including Union Installers), and account coordinators to ensure all project deadlines were met and positive relationships were fostered.
Facilitated regular progress meeting with owners, designers, subcontractors and installation crews to monitor and coordinate projects and monitor performance, costing and scheduling.
Prepared and completed action plans, implemented production, productivity, quality and customer service standards, resolved problems, implemented change orders and initiated corrective actions.
Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
Modified and directed project plans to meet organizational needs.
Assistant Community Manager, 02/1991 - 05/1995 Sequoia – Tigard, OR,
Role was to help promote these apartments from inception to operational and beyond of 224-unit apartment community.
Hired in construction phase to over 90% occupancy rate.
Collaborated with Property Manager and Owner to contact correct individuals to perform repairs and maintenance to obtain immediate resolutions of construction issues, repairs and enhancements to allow for certificates of occupancy to be issued when buildings were complete.
Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Assisted Property Manager with establishing rental rates, calculate overhead costs, managed community with established cost restraints and enforce precautionary policies and procedures.
Process all company Accounts Payable, Accounts Receivable, ADP Payroll processing, Budget analysis and variances.
Oversaw 6-person team, including maintenance with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
Dealt with eviction processes and contact with attorney.
Maintained accurate records of all income and expenses, apartment inspections, leases, maintenance requests, records of repair, warranties, and renter's insurance.
Introduced effective emergency resolutions and managed special projects.
Reconciliation and responsibility of all Operating, Holding and Reserve accounts.
Assemble information to support external tax preparation including W-2's and 1099's.
Managing office in absence of manager.
Leasing Agent/Community Accounting, 07/1986 - 02/1991 The Way Apartments, Windway Circle – City, STATE,
Provide excellent customer service to all residents, prospects and visitors to 652 unit community.
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Invited prospects to fill out application upon completion of property tour and did follow up calls to close sales.
Handled tenant communication by quickly responding to requests to resolve conflicts between tenants regarding noise, encroachments and parking as well as maintenance concerns.
Performed background, reference and credit checks as part of screening process of prospective tenants.
Applied GAAP of rent collections, late fees, tenant renewal notices and all money collected by property, providing daily, weekly, and month end reporting to management.
Monitored advertising effectiveness by gathering information about market competition in local area.
Planner for community events.
Education
B.A.: Elementary Education and Psychology, Expected in 06/1986 - William Paterson College - Wayne, New Jersey, GPA:
GPA: 3.15
Board Certified Cosmetologist: Cosmetology, Expected in 06/1982 - Parisian School of Hair Design - Hackensack, New Jersey, GPA:
Additional Information
VOLUNTEER WORK , Managed bookkeeping of Oakland School System Parent Teacher Organization & Sports Associations for my children for 18 years from Elementary School to High School in QuickBooks Pro and QuickBooks On Line versions.
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