owner operator resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Seasoned Small Business Owner with 41 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.

  • Strategic Project Planning
  • Project Management
  • Financial Management
  • Investor Relations
  • Operations Management
  • Business Management
  • Talent Development
  • Strategic Planning
  • Relationship Building
  • Profit and Loss
  • Partnership Development
  • Business Development
  • Training and Development
  • Sales Oversight
  • Budget Administration
  • Profit and Loss Analysis
  • Financial Planning
  • Budget Development
  • Project Estimating
  • Program Creation and Implementation
  • Client Service
  • Contract Negotiation Expertise
  • Marketing and Advertising
  • Verbal and Written Communication
  • Business Planning
  • Marketing Tactics
  • Life Cycle Project Management
  • Administrative Oversight
  • Consulting
  • Sales Leadership
  • Customer Relations
  • Regulatory Compliance
  • Product Branding
  • Business Marketing
  • Marketing
  • Business Administration
Owner/Operator, 11/2022 - Current
Lineage Logistics Wilmington, NC,
  • Set pricing structures according to market analytics and emerging trends.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Researched area spas and wellness centers to determine needs of the community
  • Led startup and creation of operational procedures and workflow planning.
  • Developed and implemented successful sales strategies to meet business goals.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
Independent Contractor, 09/1982 - Current
Yale-New Haven Health Greenwich, CT,
  • Managed quality control and maintained high level of customer satisfaction.
  • Delivered high level of customer service and support by answering questions and returning phone calls quickly.
  • Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Brought in substantial word-of-mouth business based on quality of work and customer service skills.
  • Worked well with architects, clients and fellow contractors to achieve project visions.
  • Estimated projects, procured materials and controlled costs to meet exact budget targets.
  • Avoided costly rework and codes issues through regular inspections of in-progress work and strong project planning abilities.
  • Identified and analyzed business strategies to increase company longevity.
  • Oversaw team of 6 across multiple sites to complete numerous projects per year.
  • Worked independently and with other team members to decipher problems and create solutions.
  • Utilized impressive time management and prioritization skills to meet challenging deadlines.
  • Maintained composure and productivity in high-pressure environments to facilitate client satisfaction.
  • Met frequently with clients to gain understanding of goals and service needs.
  • Marketed freelance services through social media platforms, word-of-mouth and referrals.
  • Converted downtime into learning about new freelance services to offer more assistance and boost earnings.
  • Worked with clients to review ideas from sketches to finalize concepts.
  • Stored, shared and created documents with Microsoft Word, Google Docs and SharePoint.
Reiki Practitioner, 11/2000 - 05/2003
New Story Schools Monroeville, PA,
  • Maintained progress notes and documentation for patient health records.
  • Delivered appropriate therapy based on diagnosis and individual needs.
  • Collaborated with multidisciplinary team to determine effective treatment plans.
  • Performed comprehensive assessments for each patient.
  • Managed caseload of multiple sessions weekly using various types of therapies and approaches.
  • Utilized meditation, guided imagery and reiki with patients and families.
  • Evaluated substance use disorders and related mental health issues.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
Office Manager, 04/1998 - 06/2001
Compass Family Health City, STATE,
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.
  • Managed office budget to handle inventory, postage and vendor services.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Interpreted and communicated work procedures and company policies to staff.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Produced thorough, accurate and timely reports of project activities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
Education and Training
Bachelor of Science: Alternative And Complementary Medicine And Medical Systems, Expected in 08/2024
Everglades University - Boca Raton, FL
Status -
  • Lecture to new and existing students June 2023
  • 3.38 GPA
  • Dean's List Honoree December 2022
Master : Reiki III, Expected in 08/2021
Self Studies - Chatham, MA,
Status -
  • Processes of teaching Reiki I
  • Processes of administering symbols of Reiki I
  • Processes of teaching Reiki II
  • Processes of administering Reiki II
  • Receiving Reiki Master Symbol
  • Re-receiving Reiki I and Reiki II symbols per requirements of Grand Master
  • Re-receiving Reiki I and Reiki II Attunements per requirements of Grand Master
  • Receiving Reiki Master Attunement
  • Review of Usui Reiki History
  • Teaching Distance Reiki to new students
  • Processes of Attunements for Reiki I and Reiki II for students
  • Processes of teaching Reiki II students business principles and practices
Certification: Reiki II, Expected in 11/2001
Self Studies - Chatham, MA,
Status -
  • Business practice start up
  • Distance Reiki protocols
  • Distance Reiki Symbols
  • Reiki II Attunement
Certification : Reiki, Expected in 09/2000
Self Studies - Chatham, MA,
Status -
  • Reiki I certification including the history of Reiki
  • Hand placement on clients
  • Use of symbols during reiki
  • HIPPA rules
  • Client confidentiality protocols
  • Attunement
Associate of Science: Cosmetology Education, Expected in 05/1983
Cape Cod Regional Technical High School - Harwich, MA,
Status -
High School Diploma: , Expected in 05/1983
Cape Cod Regional Technical High School - Harwich, MA,
Status -
: Herbalism, Expected in
Self Studies - Chatham, MA,
Status -
  • Researched herbal medicines through textbooks, online databases, and mentorship with Naturopathic Physicians from 1993 to present
: Homeopathic Medicine, Expected in
Self Studies - Chatham, MA,
Status -
  • Researched through online databases and mentorship with naturopathic physicians from 1993-present the use and description of homeopathic medicines for acute and constitutional cases.
: Foods, Nutrition, And Wellness Studies, Expected in
Self Studies - Chatham, MA,
Status -
  • Researched nutrition and it’s effects and processes on the human body and organs
  • Researched how foods create or reduce inflammation in the body
  • Researched the affects of processed foods in human development and brain function
  • Participated in online forums from 2018 to present regarding nutrition, research, and counseling others
  • Researched intermittent fasting as a tool to help break stalls, reduce inflammation, reduce blood glucose levels, reduce side effects of Western medicine treatments for cancer patients
  • Researched and studied micronutrients on cellular structures and repair/reproduction
: Aromatherapy , Expected in
Self Studies - Chatham, MA,
Status -
  • Studied and researched plant constituents and their effects on health and wellbeing
  • Studied how toxins can produce symptoms and how aromatherapy can mitigate them
  • Studied the three primary uses of aromatherapy: ingestion, topical, and diffusing
  • Studied blending techniques to improve quality of life
  • Studied development and created skin care, body care, hair care, and home care recipes to share with clients to reduce chemical effects of these commercial products on the body
  • Researched and studied dilutions for children and babies as needed in various age and development groups

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Resume Overview

School Attended

  • Everglades University
  • Self Studies
  • Self Studies
  • Self Studies
  • Cape Cod Regional Technical High School
  • Cape Cod Regional Technical High School
  • Self Studies
  • Self Studies
  • Self Studies
  • Self Studies

Job Titles Held:

  • Owner/Operator
  • Independent Contractor
  • Reiki Practitioner
  • Office Manager


  • Bachelor of Science
  • Master
  • Certification
  • Certification
  • Associate of Science
  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)

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