owner operator resume example with 4+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. I'm dedicated to my customers and clients, I'm passionate about my work, and I'm respectful of those from different experiences or life paths.
Skills
Design coordination
Employee development
Hiring and staffing
Cash flow optimization
Strategic project planning
Program creation and implementation
Staff training and development
Cost reduction
Strategic planning
Customer relations
Merchandising
Training in food handling preparation
CPR/First-aid certified
Effective listening
Effectively work with parents
Calm and patient
Schedule creation and maintenance
Conflict resolution techniques
Education and Training
Blaine High SchoolBlaine, WAExpected in 10/2017 ā āGED: - GPA:
Certifications
30 hours Child Care Basics Training - 2017
8 hour Child Care Conference / Classes; i.e., Music in the Classroom, ACES training, Diversity in the Classroom - 2018
Enhanced operational performance by developing effective business strategies, systems and procedures.
Led startup and opening of the coffee shop, provided business development, creation of policies and procedures and workflow planning.
Directed hiring and training of new employees and suppliers.
Negotiated with local coffee vendors to gain optimal pricing of coffee products to increase revenue.
Received and accurately processed customer payments.
Managed morning rush of over customers daily with efficient, levelheaded customer service.
Educated customers on beverage menu items and provided samples of daily brews.
Listened to customer desires and needs to recommend optimal products.
Created hand-crafted beverages based upon customer preferences, which increased our revenue.
Maintained calm demeanor during high-volume periods and special events.
Designed and printed menus, recipes and promotions and offers.
Resolved customer disputes with tact and professionalism.
Kindercare - Preschool Lead Teacher Highland, CA, 12/2016 - 08/2018
Recognized early signs of emotional or developmental problems in children.
Promoted good behaviors by using positive reinforcement methods with children.
Encouraged teaching staff to continually improve strategies and maximize student learning.
Incorporated music and art activities to encourage creativity and expression.
Increased student academic performance by diversifying teaching techniques.
Enhanced sensory abilities by giving children access to numerous textures and shapes.
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Incorporated music, art and theater into lesson planning.
Made healthy, well-balanced breakfasts, lunches and snacks for 10 children daily.
Developed professional relationships with parents, teachers, directors and therapists.
Bluestone Lane - Head Barista Hoboken, NJ, 06/2015 - 08/2017
Upsold sales, making sure customers had everything they could want or need from us.
Worked alone, did all restocking and serving customers independently.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Memorized official and off-menu preparations to serve all customer beverage desires.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Merchandised display cases and diligently promoted prepared foods to drive business revenue.
Listened to customer desires and needs to recommend optimal products.
Utilized POS system to receive and process customer payments.
Prepared and served hot or cold beverages such as coffee, espresso drinks and teas.
Wrapped, labeled and dated food items for sale.
Described menu items to customers and suggested appealing products.
Created signs and displays to advertise store products or events.
Quickly brewed on average, 2 drinks per customer, 200-300 customers per day.
Made drinks and food calmly, and correctly, while making sure to do it as quick as possible as to keep the line moving and customers pleased.
Kept a watchful eye on bean, milk, water, food, and sanitation station levels to avoid empty machines, jugs or sinks during peak shop hours.
Accomplishments
Consistently maintained high customer satisfaction ratings.
Managed to increase our sales by almost 30% within the first year of our opening day.
Lesson Planning / Plan Development - Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, explore, and investigate activities and their surroundings.
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