Owner/Operator Resume Example

Responsible for all cleanliness and the following of all sanitary codes (Serve Safe). Maintained a friendly but also authoritative relationship with all employess.

• Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
• Broke down objections using friendly, persuasive strategies.
• Handled inbound telephone calls from interested customers.
• Performed clerical and administrative duties like taking messages and transferring calls.
• Contacted private individuals or businesses by telephone to solicit sales.

• Managed master [Type] calendar for [Number] personnel.
• Assisted with production of monthly financials, management reports and board packages.
• Set travel arrangements and gathered documents for management and executive staff meetings and trips.
• Contributed to [Number]% revenue increase by streamlining administrative operations and prioritizing tasks.
• Orchestrated Board of Directors meetings and created agendas and meeting materials.
• Compared information and coordinated with other Executive Assistants to arrange accommodations, transportation and personal assistance, providing logistical support to visiting executives.
• Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
• Researched topics of interest and culled gathered information to produce concise reports.
• Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
• Set up meeting and event logistics for senior management, including executives and board of directors.
• Maintained office supplies inventory by checking stock and ordering new supplies as needed.
• Oversaw special event calendars for [Type] group, factoring in availability and expected operational demands to keep workloads in balance.
• Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
• Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
• Updated and implemented administrative and executive support policy changes and monitored effects.
• Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel to [Location] and [Location].
• Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
• Attended conferences in person and via e-conference format to represent organization and executives.
• Restocked office and break room supplies to maximize team productivity.
• Drafted professional business documents, such as [Type] and [Type] for various managers and executives.
• Oversaw executive schedules for team of [Number][Industry] leaders.
• Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
• Detailed and arranged logistics for conferences and seminars, including travel arrangements and venue reservations.
• Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
• Executed special objectives and projects in response to executive team and board member requests.
• Delivered optimal administrative, customer service and case management support through [Action] and [Skill].
• Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
• Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
• Planned and executed corporate meetings, lunches and special events for groups of [Number]+ employees.
• Liaised between [Job title] and clients regarding client accounts and new business.
• Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
• Represented [Job title] to executive clients, VIPs, investors and board members.
• Supported marketing and advertising efforts by creating marketing materials such as email blasts and [Type].

• Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
• Managed customer complaints and rectified issues to complete satisfaction.
• Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
• Supervised team of [Number][Job title]s and [Number][Job title]s, promoting positive work environment through effective communication, active engagement and hands-on assistance.
• Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
• Secured guest valuables in main safe or individual boxes.
• Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
• Arranged special accommodations for guests to maintain optimal satisfaction.
• Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
• Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
• Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
• Planned customized itineraries for guests, including [Type] lodging and [Type] activity, resulting in promotion of local tourism and entertainment industries.
• Monitored reservations to track incoming parties and special events.
• Delivered key administrative support to coworkers, taking on additional tasks during peak times.
• Posted room charges such as food, liquor and telephone calls based on individual customer actions.
• Handled payment processing duties and provided customers with receipts and proper bills and change.
• Input customer data using [Type] software and made immediate updates to reflect room changes.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
• Balanced accounts and conducted nightly audits to keep bookkeeping current.
• Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
• Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
• Facilitated front desk operations for busy high-volume hotel.
• Created and optimized employee schedules to secure proper coverage for all shifts.