(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Diligent business owner and operator with over 10 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.

Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of those from different backgrounds.

Motivated canidate who brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of all practices and market conditions.

Accomplished hard worker recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise. Expert in customet service, team building and having an exceptional ability to work alone or along side others to get and job or task forfilled with the utmost attention to detail.

Ambitious hard working manager with solid history of success in [Industry] operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering numerous years of related experience and pursuing new professional challenges with room for advancement at your company.

Forward-thinking associate proficient in generating high-quality top of the line work. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

Service-driven professional with untold- years. Strong background in the business sector. Personable and reliable desiring opportunity to use my wide set of tools in a busy environment.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and. The meeting of all performance requirements.

Hard working executive offering a wide area of expertise gained through numerous years of successful contributions. Motivating leader with history of building and managing productive teams. Proficient at identifying all arrays of issues and integrating new solutions to achieve excellent results. Strong relationship builder works well with stakeholders and corporate teams.

Accomplished employee offering a decade of progressive experience. Dedicated to maximizing business efficiency and bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping.

Talented individual highly effective at enabling operational improvements by successfully overseeing and steering team members. Expertise includes effective judgment and listening skills as well as in-depth grasp of day to day operations. Ready to take reins of any and all operations.

  • Marketing tactics
  • Labor relations
  • KPI management
  • Team oversight
  • Employee development
  • Contract negotiation expertise
  • Cash flow optimization
  • Hiring and staffing
  • Quality management systems
  • Strategic planning
  • Customer relations
  • Program creation and implementation
  • Project organization
  • Profit and loss analysis
  • Staff training and development
  • Strategic project planning
Education and Training
Salem State College Salem, MA Expected in 06/2005 Bachelor of Arts : Liberal Arts And General Studies - GPA :
North Shore Community College Danvers, MA Expected in 06/1999 Associate of Arts : Liberal Arts And General Studies - GPA :
Lineage Logistics - Owner/Operator
Portland, OR, 09/2015 - Current
  • Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
  • Promoted building security, locking doors and checking electrical appliances for safety hazards.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
  • Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
  • Addressed minor maintenance issues such as clogged toilets and burned out light bulbs, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Dusted interior furniture, exhibit cases, pictures and frames, chairs, trim and light fixtures, using long handles and ladders to clear cobwebs from high places.
  • Kept business entrances clean, tidy and professional in appearance.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Organized supplies for efficient use based on expected customer needs.
  • Completed in-depth restroom cleanings, including partitions, decoration, toilets, urinals, sinks, counters, and mirrors.
  • Led startup and opening of [Type] business and provided business development, creation of operational procedures and workflow planning.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Set pricing structures according to market analytics and emerging trends.
  • Negotiated with [Type] vendors to gain optimal pricing on [Type] products resulting in [Number]% increase in profit margin.
  • Supervised performance of [Number] workers with goals of improving productivity, efficiency and cost savings.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Recruited exceptional job candidates via diverse traditional and digital routes for suitability for key positions.
  • Assembled and managed teams for development, construction, sales and marketing initiatives.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Coordinated with webmaster to develop website and create online advertisements, boosting online sales [Number]%.
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
  • Analyzed [Industry] client business needs and assisted in determining appropriate resources and strategies.
  • Determined clients' immediate and future financial requirements to recommend insurance products meeting individual needs.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
  • Developed individual strategies for property acquisitions located across multiple states and ascertained resources for project development to present comprehensive proposals and secure funding from private and public lenders.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales goals for [Product or Service].
  • Reviewed company software and business programs to determine value and assess viability in live environment.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Led startup and opening of [Type] business and provided business development, creation of operational procedures and workflow planning.
  • Led startup and opening of [Type] business and provided business development, creation of operational procedures and workflow planning.
Mary Hall Freedom Village - Manger Opener and Closer
Atlanta, GA, 12/2016 - 07/2017

Responsible for all cleanliness and the following of all sanitary codes (Serve Safe). Maintained a friendly but also authoritative relationship with all employess.

  • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Broke down objections using friendly, persuasive strategies.
  • Handled inbound telephone calls from interested customers.
  • Performed clerical and administrative duties like taking messages and transferring calls.
  • Contacted private individuals or businesses by telephone to solicit sales.
Cedar Fair Entertainment Company - Executive Assistant to the Chief Financial Officer
Muskegon, MI, 09/2012 - 05/2015
  • Managed master [Type] calendar for [Number] personnel.
  • Assisted with production of monthly financials, management reports and board packages.
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips.
  • Contributed to [Number]% revenue increase by streamlining administrative operations and prioritizing tasks.
  • Orchestrated Board of Directors meetings and created agendas and meeting materials.
  • Compared information and coordinated with other Executive Assistants to arrange accommodations, transportation and personal assistance, providing logistical support to visiting executives.
  • Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Researched topics of interest and culled gathered information to produce concise reports.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Set up meeting and event logistics for senior management, including executives and board of directors.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Oversaw special event calendars for [Type] group, factoring in availability and expected operational demands to keep workloads in balance.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Updated and implemented administrative and executive support policy changes and monitored effects.
  • Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel to [Location] and [Location].
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Attended conferences in person and via e-conference format to represent organization and executives.
  • Restocked office and break room supplies to maximize team productivity.
  • Drafted professional business documents, such as [Type] and [Type] for various managers and executives.
  • Oversaw executive schedules for team of [Number] [Industry] leaders.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Detailed and arranged logistics for conferences and seminars, including travel arrangements and venue reservations.
  • Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Delivered optimal administrative, customer service and case management support through [Action] and [Skill].
  • Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Planned and executed corporate meetings, lunches and special events for groups of [Number]+ employees.
  • Liaised between [Job title] and clients regarding client accounts and new business.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Represented [Job title] to executive clients, VIPs, investors and board members.
  • Supported marketing and advertising efforts by creating marketing materials such as email blasts and [Type].
Mainstay Suites - Hotel Night Auditor
City, STATE, 02/2010 - 08/2010
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Supervised team of [Number] [Job title]s and [Number] [Job title]s, promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Secured guest valuables in main safe or individual boxes.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Planned customized itineraries for guests, including [Type] lodging and [Type] activity, resulting in promotion of local tourism and entertainment industries.
  • Monitored reservations to track incoming parties and special events.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Input customer data using [Type] software and made immediate updates to reflect room changes.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Facilitated front desk operations for busy high-volume hotel.
  • Created and optimized employee schedules to secure proper coverage for all shifts.

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School Attended

  • Salem State College
  • North Shore Community College

Job Titles Held:

  • Owner/Operator
  • Manger Opener and Closer
  • Executive Assistant to the Chief Financial Officer
  • Hotel Night Auditor


  • Bachelor of Arts
  • Associate of Arts

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