SEARCH

Owner/Operator Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
OWNER/OPERATOR
Professional Summary

Proven skills in inventory management , finances and team members development to achieve targets. Adept at organizing workloads and validating supplies, working with vendors to resolve supply issues and providing technical support and problem-solving expertise to customers. Excellent multitasker and planner.

Strong skill set in standard office procedures, storeroom and inventory procedures and operations.

Demonstrated history of excellent communication, detail oriented, resourceful problem solving, organizational skills, leadership skills.

Skills
  • Substantial experience with inventory control
  • Over 20 years experience working in customer relations professional environments, specializing in resolving complex customer issues while implementing high ethical service standards
  • Worked in fast paced environment more for 15+ years with frequent interruptions and diverse demands while prioritizing and staying organized
  • Work effectively in team environments to successfully conduct assigned task and work
  • Ability to foster teamwork by maintaining cooperative atmosphere
  • Foster best business practices surrounding sustainable work procedures and daily work habits
  • Coach and mentoring new team members for over 10 years
  • Strong Communication skills both orally and written
  • Respectfully work with diverse populations on all organizational levels
  • Substantial experience making critical decisions, solving complex challenges with professionalism and interpersonal communication tact
  • Proficient in Windows Office and Google Suite
  • Experienced operating inventory management software
WorkHistory
Owner/Operator, 05/2016 to Current
Charmgirl Flowers – Santa Cruz, CA
  • Marketing Wedding and Event Coordinator
  • Developed and designed business brochures, invoice\estimate forms and business cards
  • Build trust and respectful relationships with clients
  • Managed approximately 20 incoming new client inquiries
  • Directed 3 team members for initial start up operations including production, marketing and event set-up
Customer Relations Specialist and Floral Buyer, 07/2009 to Current
Whole Foods Floral Department – Capitola, CA
  • Responsible for managing inventory control, invoices, purchasing, and planograms
  • Analyze financial reports to make informed purchasing decisions based on sales projections and margins
  • Drive sales while maintaining product margins
  • Update planogram and product placements to adjust inventory fluctuation
  • Stocked and rotated inventory regularly (FIFO-First in first out)
  • Ensure correct codes are associated with product for accurate pricing, signage and inventory control
  • Managed accurate and adequate open-to-buy for inventory balances
  • Processed average of 35+ transactions each day to keep workflow moving smoothly
  • Cross-trained 30+ front-end Team Members for floral roles in order to provide skilled back-up for customer-facing teams
  • Held each team member accountable for achieving brand and performance goals
  • Work in fast paced environment with frequent interruptions and diverse demands while prioritizing and staying organized
  • Escalated customer concerns, store issues and inventory requirements to supervisors
  • Liaised between customers and retail buyers to expedite orders and meet customer demands
  • Managed wide variety of customer service and administrative tasks to resolve customer issues
  • Built customer confidence by actively listening to concerns and giving appropriate feedback
  • Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax
  • Developed 25+ new customer prospects or referrals each week
  • Resolved product issues and shared benefits of new technology
  • Earned Top 10 Seller in Northern California region intermittently since 2016
  • Attended 4 team meetings each month to voice concerns and offer constructive feedback to others
  • Computed accurate sales prices for purchase transactions
  • Maintain consistent implementation of company core values and customer relation standards
Bookkeeper/Office Administrator/Children's Program Coordinator, 06/2004 to 12/2007
Aptos Christian Fellowship and Child Care Center – Aptos, CA, CA
  • Manage payroll, accounts receivable and accounts payable using Microsoft Excel and Quickbooks
  • Managed personnel files, enrolling students in preschool and maintained student files
  • Followed detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month
  • Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger
  • Maintained financial records for 20+ clients
  • Support families receiving county supplemental payment and complying with state licensing laws for preschool
  • Verified, allocated and posted transactions in journals and computerized systems from documents such as invoices, receipts and reports
  • Coded invoices and other records to maintain organized and accurate records
  • Work with culturally and social-economic diverse populations
Support Counselor, 04/2003 to 05/2005
Above the Line Home for Kids – Santa Cruz, CA
  • Developed individual service plans to meet 15+ client's emotional needs
  • Implemented therapeutic techniques for behavioral modification and crisis intervention
  • Coordinated structured community group activities for 20+ clients
  • Collaborated closely with treatment team to appropriately coordinate client care. services
  • Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention
  • Efficiently gathered information from families and social services agencies to inform development of treatment plans
  • Coordinated with Therapist and health care officials to peak student interest in mental health field, resulting in valuable student participation
  • Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills
  • Assisted clients with identifying feelings and behaviors by asking open-ended questions
  • Referred clients to other programs and community agencies to enhance treatment processes
  • Provided counseling for relapse prevention, social issues and mental health problems
Education
BACHELOR OF SCIENCE: Administration of Justice, 2004
San Jose State University - San Jose, CA
ASSOCIATE OF ARTS: Law Enforcement/Criminal Justice, 1997
Cabrillo College - Aptos, CA
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Charmgirl Flowers
  • Whole Foods Floral Department
  • Aptos Christian Fellowship and Child Care Center
  • Above the Line Home for Kids

School Attended

  • San Jose State University
  • Cabrillo College

Job Titles Held:

  • Owner/Operator
  • Customer Relations Specialist and Floral Buyer
  • Bookkeeper/Office Administrator/Children's Program Coordinator
  • Support Counselor

Degrees

  • BACHELOR OF SCIENCE : Administration of Justice , 2004
    ASSOCIATE OF ARTS : Law Enforcement/Criminal Justice , 1997

Similar Resumes

View All
Owner-Operator-resume-sample

Owner Operator

Tonka Trucking

Salt Lake City, Utah