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Owner/Operator Resume Example

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OWNER/OPERATOR
Summary

I am an experienced goal-oriented professional with extensive experience in account management, business development, operations management, training & development and customer service in both the consumer goods and services industries.


I thrive on taking a situation, analyzing it, developing a plan to get it to the next level and then make it happen. The skills and talents that I bring to the table will be a great asset to any company I work with. Simply stated, I get the job done! I also have great skills of building relationships with customers and business owners. Also, I have taught both adult & children classes at church for over 10 years combined.


I continue to read books monthly concerning leadership development through a monthly subscription for current leadership development information.


Highlights
  • Business Analyst
  • Business Development
  • Business Management
  • Coaching
  • Consulting
  • Human Resources Management
  • Landscape Design
  • Leadership Development
  • Negotiating
  • Operations Management
  • Project Management
  • Team Building
  • Training
Accomplishments
  • Managed a team to generate sales in excess of five percent of annual goal which led to being the number one office in sales and profit across the five branches of the company.

  • Due to work ethic, people skills and customer service skills, I was promoted to Department Head in six months where it normally took 12 - 18 months.

  • Developed landscape design business, grew client base from 0 to 20 maintenance accounts in six months based on customer referrals.

  • Financed landscape business 100% debt-free through planned project and financial management.

  • Consistently received “Excellent” rating for outstanding customer service in one of my sales positions.

Experience
GBS LandscapeJune 2002 to CurrentOwner/Operator
Roswell, GA
  • Full-service, individualized lawn care service maximizing curb appeal and functionality of lawn and gardens.
  • Servicing includes general maintenance, appropriate seasonal lawn care treatments and rotation of bedding plants, pruning of shrubs for aesthetics and preventative purposes, and installation mulch/pine straw for strategic care of plant life.
  • Experience with small-scale hardscape projects including design and installation of retaining walls, fencing, and walkways; comfortable using a variety of materials including landscape beams, natural stone, and pavers.
  • Clients are regularly updated regarding next steps in maintenance and preventative care.
  • All special projects are estimated based on cost and time expected for completion using a per phase approach with budget approved in advance of work.
  • Able to hire and supervise additional staff on as-needed basis to complete projects on time and within budget.
  • Grew initial book of business from 0 to 20 clients in six months based only on customer referrals.
Floor & DecorAugust 2013 to CurrentInside Sales Representative
Roswell, GA
  • Determine wood flooring needs through questions and provide solutions by selling the proper products to fit the client needs.
  • Responsible for maintaining and cleaning current inventory sales area.
  • Identify and sell all the supplies needed to complete the project.
Regal ChemicalNovember 2011 to December 2012Outside Sales Representative
Alpharetta, GA
  • Discover needs through questions and provide solutions by selling the proper products to fit the client needs.
  • Responsible for maintaining and growing current client base.
  • Grow market share in the assigned sales territory.
  • Identify and sell to the innovators in the assigned sales territory.
Atlanta Athletic ClubNovember 2008 to November 2011Turf Technician
Creek, GA
  • Gained experience evaluating the long-term impact of various phases of landscape projects from the perspective of participants as golfers, club members or viewing audience for the tournament.
  • Responsible for managing special landscape projects (i.e.
  • designing and installing flower/plant beds on the golf course; pruning and monitoring certain plant materials for growth patterns in conjunction with the 2011 PGA Major Tournament; preparation and maintenance of certain land parcels for special events, games and parking.).
  • Worked as a member of a team of landscapers who maintain the course landscape around clubhouse, surrounding buildings and professional golf course.
  • Team leader on several projects such as installing new plants, transplanting plants, spreading mulch/pine-straw, trimming shrubs/trees and installing holiday lights/ decorations.
Gwinnett Place Chevrolet Carl Black GMCJuly 2006 to January 2008Sales & Leasing Consultant
Duluth Roswell, GA
  • Consistently received "Excellent" rating for outstanding customer service.
  • Recognized knowledge leader in promoting new vehicle features and dealer services.
Home DepotMarch 2004 to November 2005Department Supervisor
Roswell, GA
  • Promoted to Department Head in Garden within six months due to my ability to resolve issues without requiring input from supervisor; out-performed my work associates.
  • Provided solutions for customers' gardening projects and assisted them with supplies needed to complete the project/solve the problem.
  • Supervised 10+ ten sales associates.
  • Performed employee evaluations and recommendations.
  • Interacted with vendors in ordering/receiving landscaping supplies.
  • Completed daily, weekly and monthly reports as needed.
  • Developed Inventory and Asset Management reduction program by transferring existing inventory, working with multiple vendors coordinating delivery, and implementing the new software system.
  • Worked with corporate office to reconfigure the lighting and fixture layout to maximize customer shopping experience.
GBS LandscapingJune 2002 to CurrentOwner/Operator
Roswell, GA
  • Developed landscape design business, grew client base from 0 to 20 maintenance accounts in six months based on customer referrals.
  • Financed the business 100% debt-free through planned project and financial management.
  • Managed several projects by getting customer input, designing layout, getting approval for design and cost, followed time table of project to completion.
  • Hired and supervised additional staff on as needed basis to complete projects on time and within customer's budget.
VoiceCom/P-Tek CommunicationsOctober 2000 to March 2002Key Account Manager
Atlanta, GA
  • Primary client contact during the adoption phase of transitioning the company's voice messaging system from a customized product line to a unified product line across all accounts and a unified billing system.
  • Developed an understanding of the client's existing customized system features, analyzed how the new system fulfilled those needs and trained the clients on the new system features.
  • Tracking progress and conversion of over 100 account voice-messaging systems.
  • Provided technical support to resolve challenges with the adoption, documented and followed through to resolving upgrades of the new system.
  • Sold new services and upgrades to existing clients through phone sales.
Education
Georgia State University1983BBA: Human Resources ManagementAtlanta, GA, USA

Human Resources Management

Work History
Floor & DecorAugust 2013 to CurrentInside Sales
Roswell, GA
Regal ChemicalNovember 2013 to November 2015Outside Sales & Consulting
Alpharetta, GA
Skills
  • Discover needs through questions and provide solutions by selling the proper products to fit the client needs.

  • Responsible for maintaining and growing current client base.

  • Grow market share in the assigned sales territory.

  • Identify and sell to the innovators in the assigned sales territory.
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Resume Overview

Companies Worked For:

  • GBS Landscape
  • Floor & Decor
  • Regal Chemical
  • Atlanta Athletic Club
  • Gwinnett Place Chevrolet Carl Black GMC
  • Home Depot
  • GBS Landscaping
  • VoiceCom/P-Tek Communications

School Attended

  • Georgia State University

Job Titles Held:

  • Owner/Operator
  • Inside Sales Representative
  • Outside Sales Representative
  • Turf Technician
  • Sales & Leasing Consultant
  • Department Supervisor
  • Key Account Manager
  • Inside Sales
  • Outside Sales & Consulting

Degrees

  • BBA : Human Resources Management

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