owner operator resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Executive Profile
Manage with a winning attitude and desire to deliver a exceptional experience. Focused on setting high expectations and raising service standards. Manager with a over25-years career at successful establishments.  Experienced Manager who oversaw a high-volume, $4.5M dollars. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. An expert in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional corporate environment. Accomplished Executive with demonstrated ability to deliver mission-critical results.
Skill Highlights

  • manage Inventory control
  • Leadership/communication
  • Skills Operations management
  • Product development
  • Calm under pressure
  • Sound judgment Skilled

Core Accomplishments
  • Successfully opened 2 professional businesses ,Sold one for a large profit and still owning the second one.
  • Earned #2 volume market share position for the greater dallas area.
  • Increased year-over-year sales by 8%.
  • Leadership Served as key contributing member to Leadership team.
  • Staff Development: Launched well-received program of professional development courses for all staff.
  • Mentor and coached employees resulting in a 12% increase in productivity.
  • Operations Management: Managed large staff Handled all functions related to day to day operation.
Professional Experience
2014 to 04/2015 Owner/Operator Lineage Logistics | Orland Park, IL,

Create, Build and established a new concept in auto care, successfully opened ,operated and sold the business for a profit, Repaired hydraulic pumps, couplings and gear trains. Reviewed the work of 6 auto mechanics. Overhauled and repaired engines and motors. Reassembled engines and made adjustments as needed. Complied with state vehicle requirements, including engine safety and combustion control standards. Researched market competitors and industry trends to identify potential new products and services. Leveraged social media websites such as Group on to promote services and gauge customer needs and preferences. Formulated a comprehensive business plan complete with clear and actionable sales goals and targets.

11/2007 to 11/2013 Manager Huntington Ingalls Industries | Tampa, FL,
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
2003 to 10/2007 GENERAL MANAGER Wawa, Inc. | Short Pump, VA,
  • Accountable for the daily operations including overall customer satisfaction.
  • Increased profits by 8.2 in one year through.
  • restructure of business line.
  • Managed team of 38 of professionals.
  • Spearheaded cross-functional initiative .
  • customer satisfaction.
07/1999 to 09/2002 Director of operations/General manager Benchmark Senior Living | Edgehill Skilled Nursing, CT,
  • Developed organizational change management strategies.
  • Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.
  • Developed metrics used to determine inefficiencies and areas for improvement.
  • Documented process flows and developed requirements for functional improvements and enhancements.
  • Conducted activity-based analysis of business processes and made recommendations based on the findings.
  • Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.
  • Identified process boundaries and determined opportunities to automate processes and functions.
  • Drafted monthly financial reconciliations and forecasts.
  • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Prepared and presented technical proposals for clients.
  • Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.
  • Developed and managed project plans while providing status updates to management.
  • Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.
  • Oversaw team of 168 in multiple sectors of :Food, grounds,EVS,maintanance,
10/1993 to 06/1999 Food service Director Aramark | City, STATE,
  • Aramark plano, TX Provided prompt, efficient, friendly, and quality service at all times.
  • Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff.
  • Computed, recorded, and proofread data, records and reports.
  • Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.
  • Calculated, prepared, and issued bills, invoices and account statements according to established procedures.
  • Communicated with customers, employees and other individuals to answer questions and explain information.
  • Negotiated contracts with outside providers to minimize costs to the company and customers.
  • Completed all necessary customs documents and other paperwork.
  • Exhibited strategic leadership and foresight in support of long-range sales growth.
05/1990 to 06/1993 Regional Training Manager /GM Flag Star | City, STATE,
  • Training and certifying new managers for the region,operating a $3.9M Special concept.
  • unit at south beach Surpassed revenue goals in four consecutive quarters.
  • Built financial model for new business unit.
  • Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.
Expected in 1988 to to BBA | Electronics , , GPA:
 Communication skills, Employee training, Leadership,Multi langual, Operations managementl, Problem solving, Project management, Project plans, Staff development

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Resume Overview

School Attended

Job Titles Held:

  • Owner/Operator
  • Manager
  • Director of operations/General manager
  • Food service Director
  • Regional Training Manager /GM


  • BBA

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