Owner/Operator Resume Example Lineage Logistics

OWNER/OPERATOR

Summary

Skills

Marketing tactics
Cash flow optimization
Employee development
Sales leadership
Strategic planning
Talent development
Customer relations
Quality management systems
Recruiting and hiring
Product branding
Merchandising
Team oversight
Strategic project planning
Project organization
Key partnership cultivation
Hiring and staffing
Reflective listening
Administrative procedures
Body mechanics
Strong manual dexterity
Understanding of body signals
Front desk management
Social skills
Understands spa services
Physical power
Psychology
Ability to make contacts
Sales and marketing
Business operations
Security systems
Relationship development
Team management
Problem resolution
Insurance billing
Organization
Operational improvement
Customer service

Team building
First Aid/CPR
Invoice generation
Planning and coordination
Inventory management
Supervision
Communications
Community activities
Client documentation
First aid and safety
Care plan management
Knowledge of state regulations
Case management
Records maintenance
Compassionate client care
Wound care
Proper phone etiquette
Meal preparation
Housekeeping
Medication administration
Client satisfaction
Safe food handling
High-volume dining
Point of Sale (POS) system operations
Regulatory compliance
Table setting arrangements
Table Bussing
Buffet setup and takedown
Dish preparation
Price memorization
Sales Techniques
White glove service
Menu knowledge
Food inspection
Seating assignment preparation
Dining customer service
Effective customer upselling

Education and Training

Some College (No Degree)University of Arkansas Rich Mountain City,State,Massage Therapy

Some College (No Degree)Lyndales Fundamentals of Beauty City,State,Cosmetology

High School DiplomaMena High SchoolCity,State,05/2001

Experience

Lineage LogisticsOwner/Operator | Terrell , TX07/2020 to Current

Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
Negotiated with wellness vendors to gain optimal pricing on holistic products.
Analyzed massage client needs and assisted in determining appropriate resources and strategies.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Collected detailed client information to create over [Number] individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation.
Assessed, optimized and elevated operations to target current and expected demands.
Set pricing structures according to market analytics and emerging trends.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Led startup and opening of [Type] business and provided business development, creation of operational procedures and workflow planning.
Identified client business and operational needs and introduced services to provide solutions.
Determined clients' immediate and future financial requirements to recommend insurance products meeting individual needs.
Secured long-term accounts, managing sales presentations to promote product and brand benefits.

Live Nation Entertainment IncRestaurant Server | Phoenix , AZ03/2017 to 03/2020

Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Calculated charges, issued table checks and collected payments from customers.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Increased sales of high margin menu items through effective upselling.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Reviewed identification for patrons before serving alcoholic drinks.
Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Prepared and served cold, hot and [Type] beverages to guests.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Greeted newly seated guests quickly and efficiently.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.

AgemarkSenior Caregiver | Valley , NE01/2015 to 09/2018

Helped clients maintain daily living standards by assisting with personal hygiene needs.
Ambulated individuals with safe and effective strategies around home, public and medical locations.
Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
Monitored vital signs and medication use, documenting variances and concerning responses.
Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
Assisted with meal planning to meet nutritional plans.
Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
Transported patients to and from medical, dental and personal care appointments.
Worked with supervisory medical staff to review cases and improve care.
Administered necessary medications as directed by care plan.
Fostered independence in disabled individuals while closely monitoring safety at all times.
Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
Monitored and reported clients' progress.
Facilitated best care by developing strong and trusting rapport with patient.
Supervised medication administration, personal hygiene and other activities of daily living.
Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Planned and prepared nutritious meals and snacks to meet special client diets such as as diabetic, low sodium and high protein.
Helped clients with personal needs from exercise to bathing and personal grooming.
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Improved patient outlook and daily living through compassionate care.
Maintained clean and well-organized environment to promote client happiness and safety.
Coordinated with doctors and registered nurses to develop care plans for patients.

FacebookAdministrative Assistant | Sarpy County , NE05/2010 to 01/2015

Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Facilitated front desk operations for busy high-volume hotel.
Arranged special accommodations for guests to maintain optimal satisfaction.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Transmitted information or documents to customers, using computer, mail or facsimile machine.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Scheduled appointments and sent out appointment reminders to all patients for upcoming office visits.
Supervised the flow of patients and made sure each person was checked in and attended to quickly.
Informed patients of delays and approximate wait times upon arrival for appointments.
Spoke to patients upon arrival to determine if personal data or insurance information had changed.
Promoted patient data confidentiality by following strict rules and regulations endorsed by the facility.
Contributed to unit improvements by providing cost-effective care in line with performance targets.
Supported unit efficiency by maintaining current and accurate clerical paperwork.
Promoted patient comfort by quickly responding to calls and handling diverse needs.
Engaged with patient family and friends to provide courteous, efficient visit experience.

Resume Overview

School Attended

University of Arkansas Rich Mountain
Lyndales Fundamentals of Beauty
Mena High School

Job Titles Held:

Owner/Operator
Restaurant Server
Senior Caregiver
Administrative Assistant

Degrees

Some College (No Degree)
Some College (No Degree)
High School Diploma

Owner/Operator Resume Example

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