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Owner/Operator Resume Example

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JC

OWNER/OPERATOR
Summary
Skills
  • Marketing tactics
  • Cash flow optimization
  • Employee development
  • Sales leadership
  • Strategic planning
  • Talent development
  • Customer relations
  • Quality management systems
  • Recruiting and hiring
  • Product branding
  • Merchandising
  • Team oversight
  • Strategic project planning
  • Project organization
  • Key partnership cultivation
  • Hiring and staffing
  • Reflective listening
  • Administrative procedures
  • Body mechanics
  • Strong manual dexterity
  • Understanding of body signals
  • Front desk management
  • Social skills
  • Understands spa services
  • Physical power
  • Psychology
  • Ability to make contacts
  • Sales and marketing
  • Business operations
  • Security systems
  • Relationship development
  • Team management
  • Problem resolution
  • Insurance billing
  • Organization
  • Operational improvement
  • Customer service
  • Team building
  • First Aid/CPR
  • Invoice generation
  • Planning and coordination
  • Inventory management
  • Supervision
  • Communications
  • Community activities
  • Client documentation
  • First aid and safety
  • Care plan management
  • Knowledge of state regulations
  • Case management
  • Records maintenance
  • Compassionate client care
  • Wound care
  • Proper phone etiquette
  • Meal preparation
  • Housekeeping
  • Medication administration
  • Client satisfaction
  • Safe food handling
  • High-volume dining
  • Point of Sale (POS) system operations
  • Regulatory compliance
  • Table setting arrangements
  • Table Bussing
  • Buffet setup and takedown
  • Dish preparation
  • Price memorization
  • Sales Techniques
  • White glove service
  • Menu knowledge
  • Food inspection
  • Seating assignment preparation
  • Dining customer service
  • Effective customer upselling
Education and Training
Some College (No Degree)University of Arkansas Rich Mountain Mena,AR,Massage Therapy
Some College (No Degree)Lyndales Fundamentals of Beauty Eldorado,AR,Cosmetology
High School DiplomaMena High SchoolMena,AR,05/2001
Experience
Transcendence energy and bodywork Owner/Operator | Mena, AR07/2020 to Current
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Negotiated with wellness vendors to gain optimal pricing on holistic products.
  • Analyzed massage client needs and assisted in determining appropriate resources and strategies.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Collected detailed client information to create over [Number] individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Set pricing structures according to market analytics and emerging trends.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Led startup and opening of [Type] business and provided business development, creation of operational procedures and workflow planning.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Determined clients' immediate and future financial requirements to recommend insurance products meeting individual needs.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
The Branding IronRestaurant Server | Mena, AR03/2017 to 03/2020
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Calculated charges, issued table checks and collected payments from customers.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Increased sales of high margin menu items through effective upselling.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Prepared and served cold, hot and [Type] beverages to guests.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Greeted newly seated guests quickly and efficiently.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
James and Ruby SpeerSenior Caregiver | Hatfield, AR01/2015 to 09/2018
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Ambulated individuals with safe and effective strategies around home, public and medical locations.
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Assisted with meal planning to meet nutritional plans.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Transported patients to and from medical, dental and personal care appointments.
  • Worked with supervisory medical staff to review cases and improve care.
  • Administered necessary medications as directed by care plan.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
  • Monitored and reported clients' progress.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as as diabetic, low sodium and high protein.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Improved patient outlook and daily living through compassionate care.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
Central Arkansas veteran health care system Administrative Assistant | Mena, AR05/2010 to 01/2015
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Facilitated front desk operations for busy high-volume hotel.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Scheduled appointments and sent out appointment reminders to all patients for upcoming office visits.
  • Supervised the flow of patients and made sure each person was checked in and attended to quickly.
  • Informed patients of delays and approximate wait times upon arrival for appointments.
  • Spoke to patients upon arrival to determine if personal data or insurance information had changed.
  • Promoted patient data confidentiality by following strict rules and regulations endorsed by the facility.
  • Contributed to unit improvements by providing cost-effective care in line with performance targets.
  • Supported unit efficiency by maintaining current and accurate clerical paperwork.
  • Promoted patient comfort by quickly responding to calls and handling diverse needs.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
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Resume Overview

Companies Worked For:

  • Transcendence energy and bodywork
  • The Branding Iron
  • James and Ruby Speer
  • Central Arkansas veteran health care system

School Attended

  • University of Arkansas Rich Mountain
  • Lyndales Fundamentals of Beauty
  • Mena High School

Job Titles Held:

  • Owner/Operator
  • Restaurant Server
  • Senior Caregiver
  • Administrative Assistant

Degrees

  • Some College (No Degree)
    Some College (No Degree)
    High School Diploma

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