owner operations manager resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Results-driven [Job Title] with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Studious [Job Title] offering [Number] years of extensive experience in [Industry]. Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

  • Portfolio Management
  • Executive Leadership
  • Leadership and People Development
  • Change and Growth Management
  • Industry Expertise
  • Integrity and Transparency
  • Marketing Tactics
  • Inspecting Properties
  • Quality Control Planning
  • Project Oversight
  • Social Perceptiveness
  • Results Orientation
  • Adaptable and Flexible
  • Management Team Leadership
  • Balanced Work Ethic
  • Systems Organization
  • Sales Growth
  • People and Culture
  • Analytical and Critical Thinker
  • Thrive Under Pressure
  • Solution Optimization
  • Strategic Networking
  • Complex Problem-Solving
  • Reducing Costs
  • Vendor Negotiations
  • Issue Identification
  • Interior Renovations
  • Strategic Planning
Work History
Owner/Operations Manager, 04/2018 to Current
Ntirety, Inc.Denver, CO,
  • Consulted with real estate agents and loan officers to assess needs and propose optimal solutions within the real estate closing's market to gain their closing business.
  • Trained and motivated employees to perform daily escrow functions and process real estate contracts from ratification to closing.
  • Enhanced operational efficiency and productivity internally by managing budgets, accounts, costs and time by outsourcing and utilizing our Underwriter's outside networks.
  • Managed day-to-day business operations alongside title processors and conducted all the real estate closings as the Notary Public at the closing table.
  • Recruited, hired and trained processors, working to establish key internal functions and outline scope of positions for efficient title processing and post closing procedures.
  • Created and monitored internal approaches to increase client retention and profit levels with personalized tiered pricing and repeat client programs.
  • Monitored market conditions to set accurate service pricing and take advantage of emerging trends to remain competitive along with maintaining high service levels and maximizing client retention.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands of the real estate market.
  • Conducted on-going target market research to scope out industry competition and identify advantageous trends to incorporate into the day to day operations.
Realtor/Property Manager, 05/2013 to Current
Shaffer Real Estate, Inc.City, STATE,
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for my own files retention.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Coordinated and monitored progress of renovations on homes to be listed for sellers on homes that required renovations prior to listing for sale to maximize profit from the sale.
  • Advised clients how to price their homes based on current market data and research and provided them with comparable market analyses during the presentation of the listing.
  • Conducted all negotiations in regards to representing my clients in the sale or purchase of a home with other agents and brokers to ensure they receive the best representation and value.
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Advised and informed prospective clients on current market activities and conditions.
  • Wrote contracts to outline sales and purchases of properties.
  • Compared recently sold area properties to determine competitive market prices.
  • Resolved client concerns related to home purchases and sales to maintain high satisfaction ratings to earn repeat business and referrals.
  • Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal to increase likeability and price.
  • Liaised between buyers/sellers and their prospective agent to establish favorable prices and negotiate contract terms to bring a contract to fruition.
  • Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
  • Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
  • Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
  • Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
  • Established a positive flow of constant communication with agents, clients, closing attorneys/title companies and closing coordinators involved in closing transactions.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Reviewed and executed confidential documents, contracts and disclosures, as well as maintained confidential record keeping.
  • Developed new business and managed new and existing clients continuously.
  • Researched and compiled property listings, interviewed prospective clients at the initial buyer-broker meetings, accompanied clients to properties and discussed condition of sales and offers.
  • Educated clients looking to sell or buy on current market conditions, pricing and potential mortgages options.
  • Collaborated with mortgage companies to help accurately determine loan and mortgage options for clients.
  • Followed-up on escrow closing process, coordinated contingency removal of property inspection and maintained timely closing of escrow by closely working with in-house title company that I also managed.
  • Collaborated with attorneys, loan officers and title agencies to complete property sales and purchases and thoroughly explained all real estate requirements, disclosures and data to potential buyers and sellers.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Designed and staged homes for optimum showings and photography as well as coordinated the hiring of staging companies to stage homes if need be.
  • Examined homes form out of town clients and helped facilitate their purchase from afar.
  • Monitored the local residential property market to adjust sales tactics, prices and overall business effectiveness based on the needs of my database and referrals.
  • Worked closely with clients to facilitate appropriate lender referrals to aid in obtaining the right type of loan for each client's needs.
  • Provided relevant real estate investment advise for clients based on close professional relationships and accurately defining customer needs and relevant experience.
  • Maintained detailed property lists in Rein to accurately promote properties and meet client needs using auto saved searches that target new listings personalized for each client.
  • Acquired referred and repeat clients by following up regularly regarding individual real estate desires and current listings.
Sales Executive, 01/2008 to 05/2013
Shaffer TitleCity, STATE,
  • Achieved sales goals and service targets by cultivating and securing new real estate agent and loan officer relationships.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Presented services to clients using dynamic presentations and relationship based tactics.
  • Remained current on industry trends to better understand client needs, service effectiveness and sales tactics.
  • Collaborated with internal teams and personnel to evaluate costs against expected market price points and set structures to achieve profit targets while maintaining high service levels.
  • Enhanced success of advertising strategies by boosting engagement through one-on-one relationship building activities and other marketing approaches.
  • Participated in SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making.
  • Helped set and achieved company defined sales goals.
  • Worked independently with minimal supervision.
  • Built long-term relationships with clients and the surrounding community to promote long term business growth.
  • Met with clients to discuss and ascertain needs, tailor solutions, and close deals.
  • Attended weekly sales meetings and quarterly sales trainings, as well as out of town sales training trips.
  • Gained client trust and confidence by demonstrating compelling, persuasive and composed professional demeanor with proven results of superior service.
  • Liaised between clients and title processors and managers to quickly resolve issues.
  • Met existing clients to review current services and expand sales opportunities and ask for referrals for more business from their colleagues.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Fielded client complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Developed new business relationships and maintained existing through regular communications and effective account management.
  • Informed clients of promotions to increase sales productivity and volume.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads by attending networking opportunities and hosting events.
  • Monitored service throughout the process and implemented quick and effective problem resolutions, as well as conducted many closings as the Notary closer in remote situations.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Developed, maintained and utilized diverse client base.
  • Performed outside business-to-business sales with proven proficiency in prospecting and territory management.
  • Contributed to event marketing, sales and brand promotion for the real estate industry in respect to earning closing business.
  • Maintained current knowledge of evolving changes in the real estate industry.
  • Developed and maintained strong working relationships with real estate professionals and loan officers within assigned brokerages and territories.
Office Administrator/Processor, 02/2007 to 01/2008
Shaffer TitleCity, STATE,
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Maintained open communication with customers to foster positive relations and provide updates on title closings internally and externally.
  • Delivered clerical support by handling range of routine and special requirements in an effort to support the branch manager
  • Facilitated file management with internal teams to get the closings to the table.
  • Attended quarterly company events and helped support sales team with service requests in regards to title closings.
Bachelor of Science: Psychology, Legal Studies, Expected in 06/2005 to University of California, Santa Cruz - Santa Cruz, CA

National Association of Realtors (NAR)

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Resume Overview

School Attended

  • University of California, Santa Cruz

Job Titles Held:

  • Owner/Operations Manager
  • Realtor/Property Manager
  • Sales Executive
  • Office Administrator/Processor


  • Bachelor of Science

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