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owner operations resume example with 14+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Over 8 years combination of insurance experience as a claims adjuster, sales producer, and service of insurance policies/products/coverages. Efficient and detail-oriented with competent problem solving and decision-making capabilities in all aspects of insurance processing. Managed a high inventory of client’s files through responsible time management. Uncovered coverage gaps and liability exposures through building trusting relationships with clients, other departments, and third-party vendors while setting timely and proper expectations. I am currently seeking a position in claims that offers a path to advance and grow individually and contribute to the overall success of others.

Skills
  • Underwriting and product knowledge in P&C, commercial, E&S, life and financial contracts
  • Strong interpersonal and communication skills
  • Tactful negotiation and strategic skills
  • Efficient and proactive information gathering and investigative techniques
  • Rapport building and team development/coaching
  • Software and computer skills: Go To Meetings, Zoom, Skype for Business, and Microsoft Teams
Experience
04/2016 to 08/2021 Owner/Operations Amerida Price Agency, LLC | City, STATE,
  • Quickly grew scratch agency to over 900 households in 5 years and generated $1.5M in earned premium.
  • Executed monthly sales goals on a consistent basis, achieving national recognition for growth in P&C products along with life and financial products in 2019.
  • Controlled retention and agency loss ratio by gathering pertinent information and uncovering coverage gaps/liability exposures and educating clients regarding a variety of insurance contracts.
  • Developed strategies through needs-based selling and rapport building.
  • Coordinated and facilitated the development and coaching of team members.
  • Enhanced and expedited the filing of claims, setting up rental, and scheduling inspections while setting timely and proper expectations.
  • Managed a continual inventory of clients with strong attention to detail, resolving issues quickly through meticulous research and quick decision making.
  • Produced professional relationships within other departments ensuring current guidelines were being met in the claims process and/or policy/underwriting changes.
07/2013 to 06/2015 Casualty Claims Adjuster II Germania Insurance | City, STATE,
  • Achieved individual recognition from QA audit department pertaining to quantitative and qualitative factors on open and closed claims, exceeding the score of all other peers.
  • Managed caseload of 200+ claim files on consistent basis. Attorney and non attorney represented.
  • Conducted interviews, gathered detailed information and completed investigations.
  • Handled disputed liability claims, bodily injury claims, PIP and MedPay, and Uninsured/Underinsured property damage.
  • Evaluated, negotiated, and settled BI demands. Submitted medical to third party vendor for further review when warranted.
  • Uploaded documentation and reports to corporate database system and entered claim file notes to facilitate smooth claims processing.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
09/2006 to 07/2013 911 Dispatcher Austin County Sheriff's Office | City, STATE,
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while gathering information in real-time for the county along with 3 other police departments and numerous other emergency departments within the county.
  • Mitigated risks to facilitate dispatching correct response for fire, EMS, and law enforcement
  • Dispatched appropriate emergency personnel for callers in distress.
  • Asked probing questions to get to root of caller's issues.
  • Delivered real time updates to callers and first responders through quick problem solving and multi-tasking.
  • Assisted law enforcement on calls/traffic stops by relaying critical personal information through checking numerous databases.
  • Maintained and updated crucial and confidential information, phone numbers including entering warrants into the local, state, and national databases.
Education and Training
Expected in 03/2011 to to Bachelor of Science | Organizational Leadership Mountain State University, Beckley, WV GPA:
Certifications
  • Licensed Texas P&C Adjuster - Expires 9/30/2023
  • Licensed P&C General Lines - Expires 9/30/2023
  • Licensed Life & Health - Expires 9/30/2023
  • Personal Financial Representative Series 6 & 63 - Expires 9/02/2023
  • Associate in Claims - anticipated designation date May 2022
Accomplishments

Premier Service Agency - 2021

Allstate Texas Regional Honor Ring Conference - 2019

Allstate National Circle of Champions - 2019

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Resume Overview

School Attended

  • Mountain State University

Job Titles Held:

  • Owner/Operations
  • Casualty Claims Adjuster II
  • 911 Dispatcher

Degrees

  • Bachelor of Science

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