Owner/Office Manager Resume Example Wright Termite & Pest Control

OWNER/OFFICE MANAGER

Executive Profile

Committed and motivated professional with exceptional customer service and decision making skills. Strong work ethic, professional demeanorskilled at multi-tasking and maintaining attention to detail with executive-level office management skills, as well as strength in planning and problem-solving. Highly self-motivated with a sense of urgency to anticipate the needs of senior-level executives. Employs professionalism and superior communication skills to meet client and company needs.My goal is to obtain an administrative position in the healthcare industry where my experience, acquired skills, and accomplishments will be utilized allowing me to make an immediate contribution as an integral part of the team. With extensive knowledge in the day-to-day administration of a company and skilled in providing comprehensive administrative support to senior executives and managing all essential tasks, I am positioned to exceed your expectations.

Executive Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs. [Job Title] who excels at analyzing, prioritizing and completing tasks while exhibiting professionalism and sound judgment.[Job Title] with more than [Number] years in office management, support staff management, training and supervision and event planning.[Job Title] with executive-level office management skills, as well as strength in planning and problem-solving. Readily adapts to change and exceeds expectations in quality.Skillful and dedicated Executive Assistant with extensive experience in the coordination, planning and support of daily operational and administrative functions in a highly confidential environment.Highly focused and results-oriented office professional who successfully supports complex, deadline-driven operations. Customer-oriented and computer-savvy.

Skill Highlights

Small business development, Client account management, Budgeting expertise, Project management, Human resources, Leadership/communication skills, Business operations organization, Self-motivated, Customer-oriented

Core Accomplishments

Project Management:
Initiated [project] which resulted in [positive outcome].

Human Resources:
Spearheaded new compensation program which increased retention.

Operations Management:
Managed [operation].
Handled all functions related to [program].

Professional Experience

Owner/Office Manager10/1996 to 12/2015Wright Termite & Pest ControlLutz, FL

Ensure effective communication between technicians and customers in scheduling service and addressing concerns with advanced communication skills, computer proficiency and the ability to coach and guide staff.
Handle billing inquiries, accounts payable/receivable, run daily reports and manage customer record keeping.
Demonstrated leadership skills, with the ability to train, coach, and motivate other with strong decision making and problem solving skills and computer skills, as well as excellent communication, interpersonal, and organizational skills.

Director of Administration10/2005 to 03/2013Salvation ArmyTampa, FL

Created new revenue streams through researching, writing, preparing and submitting grant proposals of more than $1.8 million annually.
Managed team of 9 administration professionals ensuring operations were in compliance with established policies and procedures.
Member of senior management team accountable for all administrative functions.
Accountable for all financial and business transactions.
Managed executive administrative support duties providing focus to multiple demands.
Supervised the day-to-day operations of the accounting, finance, and personnel functions.
Developed and directed strategy for preparing, implementing and monitoring operational budget of more than $8 million.
Ensured the various program contracts, financial audits, and administrative tasks were conducted in the most efficient and effective manner possible.
Developed and directed strategy for implementing policies, procedures, and processes for operational growth and effectiveness.
Strengthened company's business by leading implementation of grant review and compliance programs to ensure proper control environment and compliance consistent with GAAP and statuary requirements.

Head Bookkeeper01/1989 to 01/2005Salvation ArmyTampa, FL

Accountable for the financial accounting, capital expenditure proposals and analysis, project accounting and management, general accounting support and financial statement review.
Managed team of 5 professionals in the finance department.
Directed all cost containment efforts relative to operating budgets, purchasing, capital expenditures, maintenance and facility costs.

Bookkeeper01/1982 to 01/1989Salvation ArmyTampa, FL

Accountable for agency finance and accounting matters to include; financial statement preparation and review, cost accounting, GL, A/P, A/R, Payroll.
Developed strategy for computerized method for tracking client payments, resulting in efficient payments and increased revenue.

Head Teller/Teller01/1979 to 01/1982First National Bank of FloridaTampa, FL

Provide excellent customer service.
Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions.
Cash checks and receive checks and cash for deposit.
Enter customers' transactions into computers in order to record transactions and issue computer generated receipts.
Managed team of 6, supervising all aspects of teller operations within the branch, ensuring the daily activities were performed in a timely, accurate and courteous manner.
Excellent leadership and customer service skills and the ability to motivate others are necessary.

Education

Select One: Business and AccountingHillsborough Community CollegeTampa, FL

GPA 3.8

High School Diploma: Business Robinson High SchoolTampa, FL

Class Ranking 66

Skills

Highly focused and results-oriented office professional who successfully supports complex, deadline-driven operations.

Professional who is skilled at multi-tasking, maintaining strong attention to detail, employs professionalism and superior communication skills, excels at analyzing, prioritizing and completing tasks while exhibiting professionalism and sound judgment with more than 10 years in office management.

Executive-level office management background with advanced problem-solving and excellent organizational skills. Customer-oriented, readily adapts to change and exceeds expectations in quality. Skillful and dedicated with extensive experience in the coordination, planning and support of daily operational and administrative functions in a highly confidential environment.Highly focused and results-oriented professional who successfully supports complex, deadline-driven operations.

Accounting Software
MS Office proficiency
Google Docs
General Office Equipment

Resume Overview

Companies Worked For:

Wright Termite & Pest Control
Salvation Army
First National Bank of Florida

School Attended

Hillsborough Community College
Robinson High School

Job Titles Held:

Owner/Office Manager
Director of Administration
Head Bookkeeper
Bookkeeper
Head Teller/Teller

Degrees

Select One : Business and Accounting
High School Diploma : Business

Owner/Office Manager Resume Example

Resume Score: 90%

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