owner michelle fertig 440 452 0645 resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

I am a committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Looking for a long term position where I can bring my strong work ethic, professional demeanor and great initiative.


General Back / Front office procedure

HIPAA Regulation

Aseptic technique/ Infection control

Organizational Skills

Computer proficiency

Keyboarding proficiency

Microsoft Office proficiency

Schedule management

Patient charting


Professional and mature


Strong interpersonal skills


Dedicated team player

Strong problem solver

CPR certification & BLS certified


Sound judgment

Schedule management

Owner: Jessica Claire (555) 432-1000, 2009 - Current
Simply Clean , ,

List of employee phone numbers as well as clients available

  • I Coordinated all department functions for team of 8 employees. Verified and logged in deadlines for responding to daily inquiries. Communicated with clients via phone, email and in person to obtain payments on outstanding accounts Also, Trained all new employees to meet expectations that have been previously set.
  • Maintained accounts receivable documentation electronically and on paper. Handled cash and deposits using the proper accounting procedures and documentation.Processed journal entries, on line transfers and payments. Researched and resolved collections and billing disputes with tact and efficiency.
Teller: Contact Tracy Baker 419-621-2980, 09/2009 - 10/2010
PNC Bank City, STATE,
  • Answered multi-line phone system, used cash handling and computers along with the fax machine, money counter and calculator to provide customers with service.
  • Greeted visitors, while responding to telephone and in-person requests for information.
  • Collected customer feedback and made changes to exceed customer satisfaction goals. .
  • Provided accurate and appropriate information in response to customer inquiries.
Kitchen and Counter work Contact : Joanna Willinger XXX-839-2551, 07/2008 - 2009
East Of Chicago City, STATE,
  • Made Pizza dough for the company in the mornings. Making pizzas at night while doing customer service, answering phones and taking orders on the computer.
  • I correctly received orders, processed payments and responded appropriately to guest concerns.
  • Accurately measured ingredients required for specific food items.
  • Quickly and efficiently processed payments and made accurate change.Point of Sale (POS) computer system for automated order taking.
  • Carefully maintained sanitation, health and safety standards in all work areas.
Associate of Science: Business Administration-Human Resource Management, Expected in 2015
LCCC - ,
Status -

March 2013

Associate of Science: Medical administration/Office Management, Expected in 2013
University of Phoenix - ,
Status -

The credits I have earned here are being transferred to LCCC where I can finish my schooling, if the need is there in a current position.

Certification : Certified Medical Administrative Assistant , Expected in 2009
Lorain County JVS - Oberlin, Ohio
Status -

Externship, Kids First Pediatrics, Lorain Community Health Partners- OB

Diploma: , Expected in 2001
Western Reserve High School - Collins, Ohio
Status -

Member of Future Farmers of America Club

Member of FCCLA Club ( a domestic relations club)

Coursework in Computers and Keyboarding

Professional Affiliations

National Health Career Association- Medical Administrative Assistant

American Heart Association- CPR - BLS Provider

National Safety Council -First Aid- AED certified

Western Reserve Elementary PTO President


Simply Clean is a company that I started and brought the from 0 to over 40 clients. Working one on one with my clients to help them achieve their goals. I have increased office organization by developing more efficient filing system and customer database protocols. I have also formed all procedures, and billing systems for Simply Clean. I was also in charge of 8 employees including payroll while working here.

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Resume Overview

School Attended

  • LCCC
  • University of Phoenix
  • Lorain County JVS
  • Western Reserve High School

Job Titles Held:

  • Owner: Jessica Claire (555) 432-1000
  • Teller: Contact Tracy Baker 419-621-2980
  • Kitchen and Counter work Contact : Joanna Willinger XXX-839-2551


  • Associate of Science
  • Associate of Science
  • Certification
  • Diploma

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