Owner: Michelle Fertig 440-452-0645 Resume Example
I am a committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Looking for a long term position where I can bring my strong work ethic, professional demeanor and great initiative.
General Back / Front office procedure HIPAA Regulation Aseptic technique/ Infection control Organizational Skills Computer proficiency Keyboarding proficiency Microsoft Office proficiency Schedule management Patient charting Deadline-oriented | Professional and mature Resourceful Strong interpersonal skills Self-starter Dedicated team player Strong problem solver CPR certification & BLS certified Compassionate Sound judgment Schedule management |
List of employee phone numbers as well as clients available
- I Coordinated all department functions for team of 8 employees. Verified and logged in deadlines for responding to daily inquiries. Communicated with clients via phone, email and in person to obtain payments on outstanding accounts Also, Trained all new employees to meet expectations that have been previously set.
- Maintained accounts receivable documentation electronically and on paper. Handled cash and deposits using the proper accounting procedures and documentation.Processed journal entries, on line transfers and payments. Researched and resolved collections and billing disputes with tact and efficiency.
- Answered multi-line phone system, used cash handling and computers along with the fax machine, money counter and calculator to provide customers with service.
- Greeted visitors, while responding to telephone and in-person requests for information.
- Collected customer feedback and made changes to exceed customer satisfaction goals. .
- Provided accurate and appropriate information in response to customer inquiries.
- Made Pizza dough for the company in the mornings. Making pizzas at night while doing customer service, answering phones and taking orders on the computer.
- I correctly received orders, processed payments and responded appropriately to guest concerns.
- Accurately measured ingredients required for specific food items.
- Quickly and efficiently processed payments and made accurate change.Point of Sale (POS) computer system for automated order taking.
- Carefully maintained sanitation, health and safety standards in all work areas.
March 2013
The credits I have earned here are being transferred to LCCC where I can finish my schooling, if the need is there in a current position.
Externship, Kids First Pediatrics, Lorain Community Health Partners- OB
Member of Future Farmers of America Club
Member of FCCLA Club ( a domestic relations club)
Coursework in Computers and Keyboarding
National Health Career Association- Medical Administrative Assistant
American Heart Association- CPR - BLS Provider
National Safety Council -First Aid- AED certified
Western Reserve Elementary PTO President
Simply Clean is a company that I started and brought the from 0 to over 40 clients. Working one on one with my clients to help them achieve their goals. I have increased office organization by developing more efficient filing system and customer database protocols. I have also formed all procedures, and billing systems for Simply Clean. I was also in charge of 8 employees including payroll while working here.
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Resume Overview
School Attended
- LCCC
- University of Phoenix
- Lorain County JVS
- Western Reserve High School
Job Titles Held:
- Owner: Michelle Fertig 440-452-0645
- Teller: Contact Tracy Baker 419-621-2980
- Kitchen and Counter work Contact : Joanna Willinger 440-839-2551
Degrees
- Associate of Science : Business Administration-Human Resource Management 2015
Associate of Science : Medical administration/Office Management 2013
Certification : Certified Medical Administrative Assistant 2009
Diploma 2001
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