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Owner: Michelle Fertig 440-452-0645 Resume Example

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OWNER: MICHELLE FERTIG 440-452-0645
Summary

I am a committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Looking for a long term position where I can bring my strong work ethic, professional demeanor and great initiative.

Highlights

General Back / Front office procedure

HIPAA Regulation

Aseptic technique/ Infection control

Organizational Skills

Computer proficiency

Keyboarding proficiency

Microsoft Office proficiency

Schedule management

Patient charting

Deadline-oriented

Professional and mature

Resourceful

Strong interpersonal skills

Self-starter

Dedicated team player

Strong problem solver

CPR certification & BLS certified

Compassionate

Sound judgment

Schedule management
Experience
Owner: Michelle Fertig 440-452-0645 01/2009 to Current Simply Clean

List of employee phone numbers as well as clients available 

  • I Coordinated all department functions for team of 8 employees. Verified and logged in deadlines for responding to daily inquiries. Communicated with clients via phone, email and in person to obtain payments on outstanding accounts Also, Trained all new employees to meet expectations that have been previously set.
  • Maintained accounts receivable documentation electronically and on paper. Handled cash and deposits using the proper accounting procedures and documentation.Processed journal entries, on line transfers and payments. Researched and resolved collections and billing disputes with tact and efficiency.
Teller: Contact Tracy Baker 419-621-2980 10/2009 to 11/2010 PNC Bank Sandusky, Ohio
  • Answered multi-line phone system, used cash handling and computers along with the fax machine, money counter and calculator to provide customers with service.
  • Greeted visitors, while responding to telephone and in-person requests for information.
  • Collected customer feedback and made changes to exceed customer satisfaction goals. .
  • Provided accurate and appropriate information in response to customer inquiries.
Kitchen and Counter work Contact : Joanna Willinger 440-839-2551 08/2008 to 01/2009 East of Chicago Wakeman, Ohio
  • Made Pizza dough for the company in the mornings. Making pizzas at night while doing customer service, answering phones and taking orders on the computer.
  • I correctly received orders, processed payments and responded appropriately to guest concerns.
  • Accurately measured ingredients required for specific food items.
  • Quickly and efficiently processed payments and made accurate change.Point of Sale (POS) computer system for automated order taking.
  • Carefully maintained sanitation, health and safety standards in all work areas.
Education
Associate of Science: Business Administration-Human Resource Management 2015 LCCC

March 2013
Associate of Science: Medical administration/Office Management 2013 University of Phoenix

The credits I have earned here are being transferred to LCCC where I can finish my schooling, if the need is there in a current position.
Certification : Certified Medical Administrative Assistant 2009 Lorain County JVS Oberlin, Ohio

Externship, Kids First Pediatrics, Lorain Community Health Partners- OB
Diploma 2001 Western Reserve High School Collins, Ohio

Member of Future Farmers of America Club

Member of FCCLA Club ( a domestic relations club)

Coursework in Computers and Keyboarding
Professional Affiliations

National Health Career Association- Medical Administrative Assistant 

 

American Heart Association- CPR - BLS Provider 

 

National Safety Council -First Aid- AED certified 

 

Western Reserve Elementary PTO President  


Accomplishments

Simply Clean is a company that I started and brought the from 0 to over 40 clients. Working one on one with my clients to help them achieve their goals. I have increased office organization by developing more efficient filing system and customer database protocols. I have also formed all procedures, and billing systems for Simply Clean. I was also in charge of 8 employees including payroll while working here.

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Resume Overview

Companies Worked For:

  • Simply Clean
  • PNC Bank
  • East of Chicago

School Attended

  • LCCC
  • University of Phoenix
  • Lorain County JVS
  • Western Reserve High School

Job Titles Held:

  • Owner: Michelle Fertig 440-452-0645
  • Teller: Contact Tracy Baker 419-621-2980
  • Kitchen and Counter work Contact : Joanna Willinger 440-839-2551

Degrees

  • Associate of Science : Business Administration-Human Resource Management 2015
    Associate of Science : Medical administration/Office Management 2013
    Certification : Certified Medical Administrative Assistant 2009
    Diploma 2001

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