Client-focused Master Cosmetologist proudly offering over 25 years of delivering positive and memorable experiences to patrons. Energetic professional with undeniable talent in hair styling and coloring and skincare. Promoting passion for beauty and great communication skills. Results-focused beauty professional with strength in healthy hair. Proactive leader with strengths in communication and collaboration. Proficient in leveraging hairloss knowledge to promote hairgrowth. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized.
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- Kept notes listing preferences and services provided to clients for quick reference.
- Maintained relationships with 100% long-term clients
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Collected payment from customers and scheduled next appointments.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Introduced modern techniques to style and stay up to date with newest trends in hair, nails and makeup.
- Evaluated client's hair and physical features to determine style and cut plans.
- Recommended styles and treatments based on clients' needs and appearances.
- Evaluated client hair type, condition and desired outcome to determine ideal services.
- Suggested, used and marketed appropriate products to clients for skin, nail and hair care to increase company profit.
- Washed, conditioned, cut and styled hair for over 25 years daily clients and maintain high levels of customer satisfaction.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Streamlined cleaning processes for treatment r
- Treated customers to shampooing and head massage to promote loyalty.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Scheduled daily client appointments with necessary details and remembered customer preferences and special needs.
- Provided comprehensive hair treatments for various types of hair.
- Handled cash and credit card payments with consistent accuracy.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Worked with a positive attitude and smile while ensuring each guest has a great experience.
- Arranged special accommodations for guests to enhance visitor experiences.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Answered guest questions regarding local area, facilities and amenities.
- Rectified volatile situations quickly through active listening and effective communication.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Facilitated research of local venues, restaurants and visitor spots per guest requests.
- Attached PO receipts, packing slips and bill of lading to outbound shipments.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Author of "The Beautiful Door" by Jessica Claire
- Awarded for LGPAADT Honors for Alumni service
- Received the "HEART" award from the American Airlines Center Arena for hard work, great attitude and making sure guest are having a great experience.
- Consistently maintained high customer satisfaction ratings.
- Serving current and past students donating hair/ clothing for prom season annually.
- Founder of "Purpose To Empower" an all women group to motivate and inspire.
- LGPAADT Honors for Alumni service
- Motivational Speaker
- www.bjaehair.vip
- Licensed Hairstylist - 1993 til current
- Licensed Owner of Rochea Hair LLC - current
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School Attended
- Cedar Valley College
Job Titles Held:
- Owner/Master Hairstylist
- Concierge Staff Member
- Package Sorter
Degrees
- Some College (No Degree)
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