Organized with years of progressive experience in site operations. Assess processes and procedures and develop successful improvement plans. Committed to training teams on best practices and protocols to minimize costly errors and maximize productivity. Quality-driven Site Director focused on enabling growth by applying remarkable leadership and decision-making skills to diverse operational issues. Proactive and hands-on leader adept at facilitating communication and planning improvements. Prepared to utilize experience and skills to take on new professional challenges.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
•Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
•Facilitated month-end journal entries, account reconciliation and invoicing using Windows XP. At the time was a newer program.
•Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
•Reduced shrink by developing culture of loss prevention, improving return processes and upgrading Bar layout.
•Assisted negotiation with vendors and suppliers to reduce cost by 40%
•Trained employees on additional job positions to maintain coverage of roles at all times.
•Greeted and encouraged feedback from customers to implement in Bar operational changes.
•Leveraged market knowledge and leadership ability to help drive profit increases.
•Addressed internal and customer-related issues each day and affected strategic resolutions.
•Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
•Completed thorough opening, closing and shift change functions to maintain operational standards each day.
•Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
I returned operating family owned buisness. Love my family just hard to work with family and the buisness. Explaning why you see the job listed 2 times on resume.
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