(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Diligent General Manager with years of experience maintaining seamless business operations. Smoothly administers budgets, projects and events, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory and equipment management, loss prevention and vendor negotiation performance.

  • Labor relations
  • Marketing tactics
  • Employee development
  • Project estimating
  • Staff training and development
  • Customer relations
  • Project organization
  • Strategic planning
  • Profit and loss analysis
  • Contract negotiation expertise
  • Manager Safety and Sanitation Certified
Education and Training
Mission College Santa Clara, CA Expected in 06/1988 Associate of Science : Hospitality Administration And Management - GPA :
The National Hispanic University San Jose, CA Expected in : Bilingual Education - GPA :
  • ServSafe Food Manager Certification
Hellofresh - Owner/Manager
Totowa, NJ, 07/2011 - 08/2020
  • Led startup and opening of Restaurant and provided business development, creation of operational procedures and workflow planning.
  • Organized more than $100,000 in funding to launch 85-seat Breakfast restaurant. Set pricing structures according to market analytics and emerging trends.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Coordinated with webmaster to develop website and create online advertisements, boosting online sales 10 %.
  • Located relevant vendors, set up schedules and coordinated the delivery, storage and organization of all inventory.
  • Hired and trained workers in food preparation, food service, money handling and cleaning roles to facilitate restaurant operations.
  • Administered finances and led business operations, including running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
  • Managed staff performance, food preparation, guest interaction, quality control, and customer relations.
  • Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Prepared more than 100 dishes per day in fast-paced breakfast environment while maintaining high customer satisfaction rate.
  • Set up, performed initial prep work and cooked food on a daily basis.
Concord Hospitality - Assistant General Manager
Lutz, FL, 01/2002 - 09/2017
  • Managed four departments of golf course operations: Golf Shop Personnel, Outside services, Food and Beverage and Tournaments & Events
  • Motivated and led team members to work together to achieve targets.
  • Supervised critical tasks, including creating department budgets, employee reviews, training and scheduling.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Efficiently met business targets to provide streamlined operations performance.
  • Developed and deepened community partnerships to create mutually-beneficial relationships and build new revenue channels.
  • Limited utility, equipment, labor and food expenses by implementing cost-control strategies.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Controlled food and beverage inventory to keep it beneath 34% through effective purchasing, oversight and usage monitoring.
  • Disciplined and maintained staff of 40 to provide hospitable, professional service reflecting business initiatives.
  • Hosted fundraising events for various charities and private parties to boost revenue and community engagement.
  • Scheduled, organized and managed golf tournaments, helped with set up, fundraising, awards and food and beverage needs
Bruce Oakley Trucking - Food and Beverage Manager
Henderson, KY, 02/2000 - 09/2017
  • Oversaw Cafe food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
  • Designed menus, created annual and monthly budgets, purchased superior goods, continuously improved and modernized operations and liaised between guests and service staff
  • Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised team members and fulfilled dining needs and desires of patrons.
  • Adhered to all federal, state and local sanitary, safety and health standards to minimize cross-contamination.
  • Managed hiring, mentoring, advancement and promotion of staff.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Planned and executed all operations against forecasted daily business volume.
The Omelette House - Owner
City, STATE, 06/1996 - 02/2000
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Negotiated with vendors to gain optimal pricing on products
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Hired and trained staff on specific operations and requirements for each job , including applicable procedures and techniques.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.

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Resume Overview

School Attended

  • Mission College
  • The National Hispanic University

Job Titles Held:

  • Owner/Manager
  • Assistant General Manager
  • Food and Beverage Manager
  • Owner


  • Associate of Science
  • Some College (No Degree)

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