|MS Office (word, excel, power point, outlook) Strategic Planning/ Project Manager Team building & Supervision Continual Performance Improvement Active Listening|
Maintained up-to-date knowledge of policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to debt.
Created new processes and systems for increasing revenue.
Guaranteed positive customer experiences and resolved all customer complaints.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Communicated all merchandise needs or issues to appropriate supervisors.
Assisted customers in finding out-of-stock items.
Stocked and rotated inventory regularly.
Regularly sought opportunities to up sell and add on additional merchandise.
Managed cash stock and inventory balances accurately.
Served as the company's only bilingual Spanish/English customer service representative service satisfaction.
Computed accurate sales prices for purchase transactions.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
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