LiveCareer-Resume

owner manager of operations resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary
Pursuing a position in a professional, structured environment that will complement my previous experience in the financial industry. Detail-Oriented financial Customer Experience Manager with 3 year experience. Proven track- record for developing and maintaining quality teams that produce results. A proven mentor and leader, able to motivate others, while encouraging individual growth, company ownership, and accountability.
Skills
MS Office (word, excel, power point, outlook) Strategic Planning/ Project Manager Team building & Supervision Continual Performance Improvement Active Listening
Experience
Owner/Manager of Operations, 01/2017 to Current
City Of Rochester - NyRochester, NY,

Maintained up-to-date knowledge of policies regarding payments, returns and exchanges.

Prevented store losses using awareness, attention to debt.
Created new processes and systems for increasing revenue.
Guaranteed positive customer experiences and resolved all customer complaints.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Communicated all merchandise needs or issues to appropriate supervisors.
Assisted customers in finding out-of-stock items.
Stocked and rotated inventory regularly.
Regularly sought opportunities to up sell and add on additional merchandise.
Managed cash stock and inventory balances accurately.
Served as the company's only bilingual Spanish/English customer service representative service satisfaction.

Computed accurate sales prices for purchase transactions.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

Clerk II, 10/2016 to 02/2017
CarlyleWashington, DC,
Taking care of all tax related purposes , receiving payments, answering phone calls, receiving mail in payments , balancing drawer twice a day and balancing at end of day , multitasking accessing two different programs at a time. Working with the DMV in the same office (two different systems in the same office) , renewing tags , replacing plates , special plate ordering , transferring titles , filling out paper work for customers, translate if needed for all falls county departments. Answered customers’ questions and addressed problems and complaints in person and via phone. Processing many transactions each day in a timely manner. Offered exceptional customer service. Built customer confidence by actively listening to their concerns and giving appropriate feedback.
MANAGER, 01/2016 to 09/2016
BBVA COMPASS BANKCity, STATE,
  • Compass leader achieving client and operational excellence with management responsibilities and clear career path opportunities.
  • Demonstrate exceptional client experience leadership overseeing all aspects of customer service and operational standards.
  • Drive digital sales by leading client digital migration, engagement activities and demonstrations.
  • Perform Branch Associate / Teller functions on the Teller line, as well as, monitor and control line procedures and protocols for all client and operational transactions Maintaining regulatory and audit compliance.
  • Supervise and develop a first class Branch Associate workforce focused on employee satisfaction and career development.
  • Display a friendly and helpful attitude and have the ability to positively interact with clients and teammates.
  • Vault Custodian selling and buying from fed's Trained and directed new hires during department orientations.
  • Deliver an exceptional customer experience while uncovering sales referral opportunities.
  • Surpass customer experience goals set by management.
  • Perform a variety of duties involving paying out, balancing and receiving transactions within assigned delegated authorities.
  • Responsible for handling cash, deposit transactions and daily work balancing.
  • Work together with other Branch Associates / Tellers behind the Branch Associate line.
  • Participate in all the banking center sales and service activities.
  • Support the branch team by achieving referral goals and participating in targeted sales campaigns.
Education and Training
High School Diploma: , Expected in 2004 to JONESBORO HIGH SCHOOL - ,
GPA:
Boutique Investment Banking seminar Equity Research training Accounting coursework: , Expected in to - ,
GPA:
Jonesboro Academic Achievement Award Top 10 most achievable in the future award

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Resume Overview

School Attended

  • JONESBORO HIGH SCHOOL

Job Titles Held:

  • Owner/Manager of Operations
  • Clerk II
  • MANAGER

Degrees

  • High School Diploma
  • Boutique Investment Banking seminar Equity Research training Accounting coursework

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