Talented business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Skills
Team Oversight
Scheduling
Bidding Processes
Contract Management
Business launch
Budget development
Marketing
Budgeting
Financial Management
Business planning
Investor relations
Project Management
Operations management
Profit and Loss
Strategic Planning
Relationship building
Client Service
Verbal and written communication
Negotiation
Consulting
Business Development
Work History
11/2019 to 03/2020
Owner/Manager of OperationsWingstop Inc. – Irving, TX,
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Maintained up-to-date administrative records to monitor operational conditions.
Conducted target market research to scope out industry competition and identify advantageous trends.
Discovered areas of improvement by generating monthly operational and sales reports.
Monitored monthly market conditions to set accurate product pricing and take advantage of emerging trends.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Developed improved records management systems for leases and contracts to improve timeliness of renewals.
Developed key operational initiatives to drive and maintain substantial business growth.
10/2018 to 02/2020
Shift LeadStructural Component Systems – Fremont, NE,
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Conducted quaterly inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
Tracked receipts, employee hours and inventory movements.
Helped store management meet standards of service and quality in daily operations.
Maintained safe working environment by observing safety procedures, policies and regulations.
Trained and mentored new employees to maximize team performance.
Completed store opening and closing procedures, including setting up registers and checking products.
Responded to and resolved customer questions and concerns.
Kept employees operating productively and working on task to meet business and customer needs.
Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Alerted customers to upcoming sales events and promotions.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Mentored newly hired employees on Dairy Queen equipment,registers,ice cream machine and grill/fry station and gave hands on task to develope training manual for all positions to use for reference purpose.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Regulated pricing, inventory count and supply during shift hours.
01/2018 to 07/2019
Forklift OperatorTXF Logistics – City, STATE,
Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
Unloaded materials and goods at designated locations for best project availability.
Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Removed orders from storage, wrapped and staged for shipments.
Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
Maneuvered forklift safely in congested and confined areas using eye and hand coordination skills.
Monitored production schedule to keep proper amount of sandbags in inventory on hand.
Manually counted Number of picked and packaged orders for any loss.
Prevented waste when transferring materials between transport containers and processing equipment.
Unloaded and stacked materials by raising and lowering lifting devices.
Coordinated with other lift truck drivers and production personnel to process orders efficiently.
Packed items into appropriate containers for shipment.
Coordinated team member movements based on current needs, avoiding safety concerns or delays.
Transported goods between warehouse locations according to shipment and storage needs.
Monitored area for pedestrian and vehicular traffic while operating various types of equipment, including forklift, and sky-trek.
01/2012 to 05/2013
Business Owner/OperatorEricas Cleaning And Laundry Services Etc. – City, STATE,
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Capitalized on social media platforms such as Facebook to increase market awareness and recruit sales agents.
Maintained up-to-date administrative records to monitor operational conditions.
Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
Employed prompt decision-making and in-depth research to resolve issues efficiently and effectively.
Monitored monthly market conditions to set accurate product pricing and take advantage of emerging trends.
Education
Expected in 01/2024
Associate of Applied Business: 2 Year Associates Degree in Business Management Victoria College - Victoria, TX GPA:
Expected in 03/2010
GED: Gonzales Learning Center - Gonzales, TX, GPA:
Certifications
Licensed food handler - 2 year certification 2019-2021
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
