Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Talented business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.

  • Team Oversight
  • Scheduling
  • Bidding Processes
  • Contract Management
  • Business launch
  • Budget development
  • Marketing
  • Budgeting
  • Financial Management
  • Business planning
  • Investor relations
  • Project Management
  • Operations management
  • Profit and Loss
  • Strategic Planning
  • Relationship building
  • Client Service
  • Verbal and written communication
  • Negotiation
  • Consulting
  • Business Development
Work History
11/2019 to 03/2020
Owner/Manager of Operations Wingstop Inc. Irving, TX,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Discovered areas of improvement by generating monthly operational and sales reports.
  • Monitored monthly market conditions to set accurate product pricing and take advantage of emerging trends.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Developed improved records management systems for leases and contracts to improve timeliness of renewals.
  • Developed key operational initiatives to drive and maintain substantial business growth.
10/2018 to 02/2020
Shift Lead Structural Component Systems Fremont, NE,
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Conducted quaterly inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Tracked receipts, employee hours and inventory movements.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Trained and mentored new employees to maximize team performance.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Alerted customers to upcoming sales events and promotions.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Mentored newly hired employees on Dairy Queen equipment,registers,ice cream machine and grill/fry station and gave hands on task to develope training manual for all positions to use for reference purpose.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Regulated pricing, inventory count and supply during shift hours.
01/2018 to 07/2019
Forklift Operator TXF Logistics City, STATE,
  • Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Unloaded materials and goods at designated locations for best project availability.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Removed orders from storage, wrapped and staged for shipments.
  • Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
  • Maneuvered forklift safely in congested and confined areas using eye and hand coordination skills.
  • Monitored production schedule to keep proper amount of sandbags in inventory on hand.
  • Manually counted Number of picked and packaged orders for any loss.
  • Prevented waste when transferring materials between transport containers and processing equipment.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Packed items into appropriate containers for shipment.
  • Coordinated team member movements based on current needs, avoiding safety concerns or delays.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Monitored area for pedestrian and vehicular traffic while operating various types of equipment, including forklift, and sky-trek.
01/2012 to 05/2013
Business Owner/Operator Ericas Cleaning And Laundry Services Etc. City, STATE,
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Capitalized on social media platforms such as Facebook to increase market awareness and recruit sales agents.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
  • Employed prompt decision-making and in-depth research to resolve issues efficiently and effectively.
  • Monitored monthly market conditions to set accurate product pricing and take advantage of emerging trends.
Expected in 01/2024
Associate of Applied Business: 2 Year Associates Degree in Business Management
Victoria College - Victoria, TX
Expected in 03/2010
Gonzales Learning Center - Gonzales, TX,
  • Licensed food handler - 2 year certification 2019-2021

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School Attended

  • Victoria College
  • Gonzales Learning Center

Job Titles Held:

  • Owner/Manager of Operations
  • Shift Lead
  • Forklift Operator
  • Business Owner/Operator


  • Associate of Applied Business
  • GED

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