To obtain a position in your company which will allow me to utilize my skills with opportunity for growth. Posses 15+ years of providing quality customer service
Exceptional experience in a fast-paced hi-tech environment with 5,000+ employees
Microsoft products including: Outlook, Word, Excel, Power Point, and
able to navigate the Internet effectively. PeopleSoft, Lotus Notes and
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Assisted in the managing of the company database and verified, edited and modified members' information.
Owner/Manager March 2008 to October 2010Little Leaguers and Beyond Sporting Goods － Manteca, CA
Responsible for overseeing the entire store operations.
Process month end report.
Process vendor payments.
Worked directly with vendors to confirm and verify shipments and purchasing.
Managed all aspects of merchandising, windows displays, and stocking.
Handled sales tracking and reporting and inventory control.
Established sales goals and managed budgets.
Reviewed contracts, purchase orders, and miscellaneous receipts.
Ensured excellence in customer service and resolved all problems at customer satisfaction.
Billing and Eligibility Coordinator July 2006 to May 2007Delta Health Systems － Stockton, CA
Performed monthly closings, analyzed general ledger statements, and reconciled account receivable with the client.
Prepare monthly check payment run Prepare wire or ACH payment requests Primary contact for customer complaints; accountable to resolve complex problems and provide solutions to achieve overall customer satisfaction.
Determines employee eligibility based on appropriate provisions.
Assist members and prospective members Verified insurance benefits for clients and submit billing for said clients.
Disburse end-of-the-month reports to clients.
Process COBRA and HIPAA administration.
Verified details of transactions, including funds received and total account balances.
Researched and resolved billing and invoice problems.
HR Coordinator May 2000 to October 2004KLA-Tencor Corporation － Milpitas, CA
Provides staff support to management in the administration, and communication of benefit programs and policies.
Ensure that employee enrollment and changes in benefit programs are administered in accordance with policy.
Serve as liaison between employees and providers to assist in resolving claims and eligibility issues.
Provides assistance during the annual open enrollment process.
Assists in the coordinating of the annual employee wellness fair.
Primary contact person for the benefits department help desk and the benefits information email.
Process all new hire enrollment – prior to automation.
Manage the entire life event/family status change process to ultimately determine if requested change is in compliance with section 125.
Lead person for maintaining the PeopleSoft Data Base including running processes and investigating system errors.
Process electronic carrier interfaces to update carriers with enrollment eligibility.
Process the payroll interface to send benefit deductions to the payroll department.
Consult employees on company health and welfare plans.
Maintained calendar for Senior Director.
Provide general administrative support to Compensation and Benefits Director and team members.
Responsible for understanding and complying with the following regulations as they pertain to employee benefits: ERISA, HIPAA, section 125, COBRA, FMLA, NMHPA, MHPA, WCRA and various other Internal Revenue Code Regulations.
Prepare monthly check payment run
Prepare wire or ACH payment requests.
Pharmacy Technician : 06/08Boston Reed College - Lindenberg Adult School － Manteca San Jose, CA
Certificate in Computerized Business Systems with Network Administration : 07/97
Accounts Payable, Accounts Receivable, ACD, administrative support, AS 400, automation, Benefits, billing, budgets, Business Systems, contracts, client, clients, customer satisfaction, customer service, Data Entry, Data Base, email, general ledger, help desk, insurance, inventory control, Invoicing, Lotus Notes, Director, merchandising, Microsoft products, Excel, Outlook, Power Point, windows, Word, Network Administration, payroll, PeopleSoft, policies, processes, purchasing, reporting, Research, sales, Technician, phone