A results-oriented professional with 20 years of leadership experience in multiple high-volume industry settings. Strong management, math, organization, and communication skills. Proven abilities in managing multiple projects, customer service, improving efficiency and team-building. Demonstrated ability to motivate staff, control costs and improve shrink through the most effective uses of manpower and available resources.
Outstanding communication skills
Problem solving strength
Accounting and finance background
Owner ManagerOnly For You Tattoo & Body Piercing Studio － Lansing, MI
7 years of management experience of 10-employee company.
Ensured that team member responsibilities were defined and understood in order to provide exceptional client service and quality products and workmanship. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Maintained daily record of all transactions and performed bookkeeping entries including A/R, A/P and Payroll.
Built and maintained relationships with vendors, suppliers and other industry business owners. Complied with federal, state & local laws and regulations.
Relocation ManagerLansing Moving/Allied Van Lines － Lansing, MI
Manage and coordinate 1000 relocations per year while providing excellent customer service and maintaining client confidentiality. Communicate and negotiate with a diverse population of customers and industry providers to obtain storage and warehousing solutions.
Increased productivity by 66% while simultaneously reducing head count by 50% through stream-lining and organization.
Provide counseling on international/global, military and domestic policy. Thorough knowledge of relocation services, storage and warehousing, freight forwarding and transportation logistics, intermodal transportation, and air & sea cargo.
Total responsibility for data entry, revenue entry, invoice & collections, storage & warehouse inventory, salesman and drivers commissions, abstracts and statements, auditing and posting to GL.
Operations ManagerLinn Inc － Charlotte, MI
Mentored, coached and trained 50 team members. Performed staff reviews and made disciplinary decisions.
Maximized employee performance through motivation & encouragement and active listening to employees.
Established and implemented strategic direction to ensure daily output and quality goals.
Identified inefficiencies and made process improvements. Boosted output by 20%.
Training Store ManagerClark Refining & Marketing － Marshall, MI
Managed total operations for 3 stores/30 employees. Interviewed, hired, trained, performed staff reviews and made disciplinary decisions.
Completed a series of training sessions and testing to advance from Manager to Training Store Manager during my 1st year of employment. My store was also chosen as the model store for the entire district.
Trained new store managers on best practices in profitability, reducing shrink, inventory control, employee culture, customer service and vendor relations.
Maximized team member performance including creating employee contests & incentives and action plans. Promoted communication & a team environment.