Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Talented Entrepreneur and Customer Support Expert adept at website design and administration, social media and Google advertising, and excellent customer service experience. Professional and motivated business owner with a history of engaging with customers daily via phone, email, and live chat support. Ability to quickly learn any new skill in order to achieve any task at hand.

  • Good listening skills
  • Order Fulfillment
  • Complaint resolution
  • Creative problem solving
  • Technical Support
  • Customer service
  • Problem resolution
  • Business operations
  • New Business Launch
  • Sales
  • Social Media
  • Customer engagement
  • Documentation and reporting
  • Google Adwords Campaign creation
  • Google Drive Management
  • Inbound and Outbound Calling
  • Credit card processing
  • Professional telephone demeanor
  • CRM
  • Shipping procedures understanding
  • Microsoft applications proficiency
  • Communications
  • MS Office
  • Business Management and Development
  • Inventory Control
  • Writing skills
  • Telephone etiquette
  • Social Media Campaign creation
  • MS Outlook
  • Live Chat Software Administration
Work History
04/2017 to 05/2020 Owner & Manager Doordash | Bellevue, WA,
  • Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Provided elite customer service to over 2000 customers by resolving escalated problems and calmly responding to shifting priorities via Phone Support, Email Support, Support Tickets, and Live Chat Support.
  • Responded to customer emails daily and made sure my response was always same day.
  • Reported customer course completions to the IRS once a week via manually uploading an exported excel document.
  • Responded to incoming Live Chat session from potential customers browsing the company website asking questions about our course products.
06/2015 to 03/2017 Customer Support Representative Kastle Systems | Charlotte, NC,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Helped up to 30 customers every day by approaching conversations with positive attitude and immediate action.
  • Provided IT Support to my co-workers computers via remote connection software
01/2015 to 06/2015 Customer Service Representative Support.Com Inc. | City, STATE,
  • Recommended Verizon Internet Packages to customers, thoroughly explaining details.
  • Entered customer interaction details in company software to track requests, document problems and record solutions offered.
  • Answered constant flow of incoming customer calls and provided internet tech support for modems and routers
  • Educated customers on promotions to enhance sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
01/2014 to 01/2015 Sales Customer Support Specialist Teleback Inc | City, STATE,
  • Assisted [Number] customers in average [Timeframe] by answering questions, responding to inquiries and handling telephone requests.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Made outbound calls to other businesses to offer phone and internet upgrades
  • Sent and received faxes daily to and from businesses
  • Generated quotes based on information from business owners
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Expected in 06/2017 High School Diploma | Alta Loma High School, Alta Loma, California, GPA:
  • IRS Approved Continuing Education Provider
  • Student Pilot License
  • Google Adwords Certification

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School Attended

  • Alta Loma High School

Job Titles Held:

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  • Customer Support Representative
  • Customer Service Representative
  • Sales Customer Support Specialist


  • High School Diploma

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