Owner Manager resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Talented Entrepreneur and Customer Support Expert adept at website design and administration, social media and Google advertising, and excellent customer service experience. Professional and motivated business owner with a history of engaging with customers daily via phone, email, and live chat support. Ability to quickly learn any new skill in order to achieve any task at hand.
Skills
Good listening skills
Order Fulfillment
Complaint resolution
Creative problem solving
Technical Support
Customer service
Problem resolution
Business operations
New Business Launch
Sales
Social Media
Customer engagement
Documentation and reporting
Google Adwords Campaign creation
Google Drive Management
Inbound and Outbound Calling
Credit card processing
Professional telephone demeanor
CRM
Shipping procedures understanding
Microsoft applications proficiency
Communications
MS Office
Business Management and Development
Inventory Control
Writing skills
Telephone etiquette
Social Media Campaign creation
MS Outlook
Live Chat Software Administration
Education
Alta Loma High SchoolAlta Loma, California, Expected in 06/2017 ā āHigh School Diploma: - GPA:
Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Promoted business via social media to generate leads and maximize brand identity.
Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Provided elite customer service to over 2000 customers by resolving escalated problems and calmly responding to shifting priorities via Phone Support, Email Support, Support Tickets, and Live Chat Support.
Responded to customer emails daily and made sure my response was always same day.
Reported customer course completions to the IRS once a week via manually uploading an exported excel document.
Responded to incoming Live Chat session from potential customers browsing the company website asking questions about our course products.
Kastle Systems - Customer Support Representative Charlotte, NC, 06/2015 - 03/2017
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Helped up to 30 customers every day by approaching conversations with positive attitude and immediate action.
Provided IT Support to my co-workers computers via remote connection software
Support.Com Inc. - Customer Service Representative City, STATE, 01/2015 - 06/2015
Recommended Verizon Internet Packages to customers, thoroughly explaining details.
Entered customer interaction details in company software to track requests, document problems and record solutions offered.
Answered constant flow of incoming customer calls and provided internet tech support for modems and routers
Educated customers on promotions to enhance sales.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Teleback Inc - Sales Customer Support Specialist City, STATE, 01/2014 - 01/2015
Assisted [Number] customers in average [Timeframe] by answering questions, responding to inquiries and handling telephone requests.
Met all customer call guidelines including service levels, handle time and productivity.
Made outbound calls to other businesses to offer phone and internet upgrades
Sent and received faxes daily to and from businesses
Generated quotes based on information from business owners
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
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