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Owner/ Manager Resume Example

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OWNER/ MANAGER
Professional Summary
Customer Service 10 + years of experience as customer service specialist in retail, warehouse and military institutions. Expert in the use of Microsoft Outlook in office and public communications. Provides a high standard of professionalism towards customers by providing information, procedures and resolving complaints. Worked independently owner of office schedules, excel spreadsheets. Ability to perform under high pressure and high volume work setting. Aptitude for positive public response, strong written and verbal communication techniques.
Core Qualifications
  • Pine Island Sportswear, Monroe, North Carolina 01/2000-01/2004
  • Production Secretary Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information,
  • updating paperwork, or maintaining documents, such as attendance records,
  • correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems
  • and arrange for repairs when equipment malfunctions. Complete forms in accordance with company procedures. Schedule and confirm appointments for clients, customers, or supervisors. Accounting software, Microsoft Outlook Clerical Knowledge of administrative and clerical procedures.
Experience
July 2014
to
Current
Company NameCity, StateOwner/ Manager
  • Managed daily salon operations.
  • Exhibited interpersonal skills while developing customer relationships.
  • Designed salon's company website.
  • Managed weekly payroll and accounts payable.
  • Purchased lotions and accessories for resale.
July 2009
Company NameCity, StateCrew Chief
  • Crew Chief Operated and ordered IMDS system Reviews maintenance forms, aircraft records, automated maintenance.
  • data systems, and historical reports to ensure complete documentation.
  • Reviews maintenance data collection summaries to determine trends.
  • and production effectiveness.
February 2014
to
July 2014
Company NameCity, StateCustomer Service Representative
  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; forwarding unresolved problems.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
May 2012
to
June 2013
Company NameCity, StateCashier
  • Assist customers by providing information and resolving their complaints.
  • Answer customers' questions, and provide information on procedures or policies.
  • Bar code reader equipment, handheld bar code scanners and stationary.
  • bar code scanners, calculators or accessories and 10-key calculators.
September 2010
to
April 2011
Company NameCity, StateTeam Lead
  • Deicing Lead Compile and maintain all mandatory logs, records and reports pertaining.
  • to de-icing for each individual carrier under contract.
  • Electronic mail software, Microsoft Outlook, Microsoft Office software,.
  • Microsoft Excel and Microsoft Word.
  • This includes customer needs assessment, meeting quality standards for.
  • services, and evaluation of customer satisfaction.
January 2004
to
July 2009
Company NameCity, StateSupervisor
  • Customer Service Develop and recommend custodial operating budget and ensure the department operates within budget.
  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Resolve customer complaints regarding worker performance or services rendered.
  • Desktop computers, Printers, Electronic mail software Microsoft Outlook, Office suite software Microsoft Office software Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
Education
2020
Embery Riddle University City, State, USAssociate of Arts: Aviation Administration

Coursework in aviation administration

Professional Affiliations

Member, Air Force Reserve

Skills

opening, maintaining and closing of all account types; performing clerical duties; promoting business by maintaining good customer relations and referring customers to appropriate staff for new services


10-key, Accounting software, accounts payable, administrative, budget, calculators, call center, Clerical, interpersonal skills, clients, customer satisfaction, Customer Service, data collection, databases, database, delivery, documentation, Electronic mail, fax machines, features, filing, forms, Microsoft Excel, Office suite, Microsoft Office software, Microsoft Outlook, 2000, Microsoft Word, needs assessment, office equipment, payroll, phone systems, copiers, policies, Printers, quality, recording, repairs, researching, scanners, website.



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Resume Overview

School Attended

  • Embery Riddle University

Job Titles Held:

  • Owner/ Manager
  • Crew Chief
  • Customer Service Representative
  • Cashier
  • Team Lead
  • Supervisor

Degrees

  • Associate of Arts : Aviation Administration

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