owner manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Entrepreneurial business development professional with over 20 years experience initiating successful sales growth strategies that produce profitable results. Developed strong client partnerships and relationships ranging from small business owners to C-Level Executives. Built operations from ground up with scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities. Global supply chain experience with emphasis in LATAM region.

  • National account management
  • Fortune 500 partner experience
  • Performance goals
  • Consultative sales techniques
  • Adept multi-tasker
  • Contract negotiation expertise
  • Cold calling
  • KPI management
  • Hiring and staffing
  • Training and mentoring
  • Profit and loss analysis
  • Sales funnel building
  • Supply chain management
  • Cost management
  • Excellent communicator
  • Analytics
  • Analytical problem solver
  • Legal implications knowledge
  • Customs regulatory compliance
  • Fluent in Spanish
07/2018 to Current
Owner/Manager Pendo Washington, DC,
  • Promoted business across digital marketing platforms to maximize brand identity and generate revenue.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Developed business and marketing plans.
  • Set pricing structures according to market analytics and emerging trends.
  • Trained teams on specific operations, applicable procedures and techniques for each job site.
  • Supervised performance of workers with goals of improving quality of service, efficiency and cost savings.
  • Created and offered additional materials to enhance training.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
05/2013 to 05/2018
Owner and General Manager Stantec Inc. Fairfax, VA,
  • Developed and executed business plan for contract logistics and order fulfillment services.
  • Secured key client contracts and 3.5 million in revenue.
  • Consultative approach with C-Level clients to identify multiple needs and to meet them with customized solutions.
  • Prospected startups, small and medium size e-commerce companies through referral base and trade organization.
  • Fostered team-oriented and partner relationships with clients and staff.
  • Managed business finances, operating budget and company's P&L performance.
  • Negotiated carrier contracts.
  • Analyzed industry trends and compiled market research data to form planning and strategy.
  • Recruitment, hiring and management of operational staff.
  • Ensured KPI metrics were met and exceeded.
  • Risk assessments and controls.
  • Pivot and exit strategy plan in response to industry disruption caused by FBA (Fulfillment By Amazon) type business models.
  • Generated benchmarks and comprehensive client campaign reports through evaluation of digital analytics derived from Google Analytics, Open Ad Stream, Facebook Insights and Instagram Insights.
06/2001 to 04/2013
Owner and General Manager Quality Fulfillment And Distribution, Inc. City, STATE,
  • Developed and implemented business plan for outsourced fulfillment services, targeting direct response marketers that sold products via Spanish media to US Hispanic market.
  • Secured up to $7 million in annual revenue.
  • Established a niche brand and unique service in an underserved local niche market.
  • Consultative approach with prospective clients, sharing best practices, and contributing to client's new campaign strategies.
  • Prospected and developed service relationships with new startups, small and medium businesses in different local industries.
  • Built partnership relationships with clients' C-Level team, business owners and their support staff.
06/1998 to 06/2001
Senior Account Executive FedEx City, STATE,
  • Performed 120% of sales goal.
  • Negotiated contract terms, conditions and pricing for all sales.
  • Onboarded key sales accounts.
  • Maintained and serviced Major National Accounts.
08/1994 to 06/1998
Senior Marketing Specialist FedEx LATAM Division City, STATE,
  • Forecasted and tracked marketing and sales trends in assigned LATAM territories.
  • Wrote and developed annual marketing plans with corresponding budgets.
  • Measured marketing, advertising, and communications program performance and developed strategy.
  • Responsible for $10M marketing budget and ROI.
  • Gathered competitor data, analyzing pricing, product sales and marketing strategies.
Education and Training
Expected in 05/1991 to to
Bachelor of Science: Communication
University of Miami - Coral Gables, Florida,
  • Major in Advertising and English Literature
Expected in to to
M.Ed. Special Education:
Barry University - Miami Shores, FL,

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Resume Overview

School Attended

  • University of Miami
  • Barry University

Job Titles Held:

  • Owner/Manager
  • Owner and General Manager
  • Owner and General Manager
  • Senior Account Executive
  • Senior Marketing Specialist


  • Bachelor of Science
  • M.Ed. Special Education

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