Self-motivated professional successful in seizing viable opportunities for expansion and innovation in industry. Offering 10-year background in increasing profits, reducing costs and transforming customer service standards . Experienced in leading and supervising team of 15 employees. Detail-oriented with 10 years of experience in cleaning. Proven ability to build relationships and maintain partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.
- AR/AP
- Word processing
- Maintains confidentiality
- Proofreading
- Patient charting
Amherst, NY, 08/2007 - 03/2020
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Enhanced operational efficiency and productivity by managing budgets, accounts .
- Aligned branding initiatives and sales strategies with client goals.
- Consulted with customers to assess needs and propose optimal solutions.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained up-to-date administrative records to monitor operational conditions.
- Discovered areas of improvement by generating operational and sales reports.
City, STATE, 08/2007 - 05/2012
- Learned how to complete bus route with little supervision.
- Operated school bus safely .
- Transported 25 students safely to and from school.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained excellent attendance record, consistently arriving to work on time.
City, STATE, 06/2001 - 08/2001
- Oversaw and motivated team of 25 employees in warehouse to increase efficiency by 98%.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Followed all policies, regulations, dress codes and schedules.
- Loaded, unloaded and moved material to and from storage and production areas.
- Handled high valium calls to address customer inquiries and concerns.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Worked with customers to understand needs and provide service.
- Completed clerical tasks such as filing, copying and distributing mail.
- Maintained excellent attendance record, consistently arriving to work on time.
- Learned how to complete all work with minimal supervision, contributing to successful job completion.
- Contributed to team results in fast-paced environments.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
City, STATE, 03/1999 - 04/2001
- Maintained current and accurate medical records for over 1000 ' s of patients..
- Maintained current and accurate medical records for patients.
- Enhanced office efficiency by handling 50+ callers per day.
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
- Organized patient files and streamlined operations to improve efficiency.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered phone calls and messages for physician medical facility, scheduling appointments and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
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School Attended
- Buckeye High School
Job Titles Held:
- Owner Manager
- Norton City School Bus DRiver
- Check Out Supervisor
- Medical Secretary
Degrees
- High School Diploma
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