owner manager resume example with 20+ years of experience
20+years of experience in multi customer service. Attention to detail; active listening skills, improving customer experience, Building Customer Loyalty, Positive attitude, Bilingual Customer support (Tagalog) Time Management and Interpersonal Skill. Forward-thinking manager with 17 years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes, implementing new processes and installing equipment. Entrepreneurial manager with 17 years of experience and solid history of retailing success. Built operations with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities. Proactive manager with experience over 17 of years overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities. Committed manager bringing 17 years of retail experience . Well-educated in managing and improving operations. Astute and organized individual accustomed to optimizing long-term success and balancing targets with resources. Capable manager knowledgeable about managing product delivery routes while providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues. Resourceful manager gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about Specialty Oriental and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over 17 years of retail experience.
- A/P - A/R; Billing; Customer Service; Data Base
- ICD-9 ;Insurance; Medical Billing ;Sales
- Sales Techniques Marketing Tactics Marketing
- Labor relations In-store support Product Organization
- Store maintenance Employee coaching Stockroom procedure
- Credit card payment processing Customer Relations
- Quality control System implementation Promotional support
- Promotional support. Active listening
Shinnston, WV, 05/2005 - 07/2020
- Operate solely with one part time employee doing All sales, customer service, all Logistic.
- Directed hiring and training of new department managers to drive organizational improvements.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
City, STATE, 01/2003 - 04/2005
- Manage and coordinate billing for patient Administer an active wide - database of patient and insurance information Encrypt medical service charges using ICD-9 code system Oversee the distribution of bills to patient and insurance Follow Insurance denial Claims Ensured accuracy and data security of patient information and billing codes Podiatry Ltd Portsmouth Va Medical Billing/ Customer Service.
- Achieved top satisfaction, retention and referral rankings on consistent basis.
- Assisted approximately 3 customers each 15 with document and questions.
- Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
- Trained 4 new employees each 2 weeks in procedures and policies in order to maximize team performance.
City, STATE, 12/1997 - 12/2002
- Manage and coordinate billing for patient Administer an active wide - database of patient and insurance information Encrypt medical service charges using ICD-9 code system Oversee the distribution of bills to patient and insurance Follow up Insurance denial Claims Ensured accuracy and data security of patient information and billing codes.
- Interviewed customers regarding visit issues and reported feedback to management team.
City, STATE, 08/1987 - 10/1994
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Offered product and service consultations and employed upselling techniques.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy
Your data is safe with us
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
- Harbor Occupational Center
Job Titles Held:
- OWNER, MANAGER
- Medical Billing/Customer Service Representative
- Medical Billing/Customer Service Representative
- Sales Associate
Degrees
- Business Accounting
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy