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Owner Lead Technician Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Talented Owner with excellent customer service and technology oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in the organization. Competent Technical Support Specialist well-versed in assisting any level of users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.

Skills
  • Staff education and training
  • Good listening skills
  • Inbound and Outbound Calling
  • Technical Support Triage
  • Support Ticket System Management
  • Data recovery
  • Desktop support
  • Mac systems
  • Software diagnosis
  • TCP/IP
  • Organization and Time management
  • Software Support: Windows OS, Apple OS, Adobe Creative Suite, MailChimp, Church Community Builder/Pushpay, Brushfire, Eventbrite, Planning Center Online, Jamf Apple Device Management, and more.
Work History
Owner/Lead Technician, 06/2014 to Current
Axalta Coating Systems Ltd Portland, OR,
  • Started with repair of Windows and Mac Computers in 2014.
  • Since 2015 expanded repairs into Mobile Device Phone and Tablet repair from end of up until 2017.
  • Ran Small Business IT Support from 2016 - 2018
  • In 2021 Started offering remote support and training on variety of software and devices.
System Administrator - Church Operations, 10/2016 to 02/2021
Kenneth Copeland Ministries/ EMIC City, STATE,
  • Delivered comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues Implement policies, procedures, and best practices to safeguard and protect data, reports, and access Tested and troubleshot Pushpay/ Church Community Builder, Planning Center remotely or onsite daily.
  • Used/ Supported Adobe Creative Suite to keep church communications running efficiently.
  • Worked with users to determine areas of technology in need of improved usability.
  • Evaluated latest technology innovations and adopted cost-effective, useful solutions.
  • Trained as the Master Administrator for Pushpay/ Church Community Builder, Planning Center Online.
  • Took feedback from users to help find the best software to fit the needs of the organization as well as the easiest adoption from the organization's congregation members.
  • Administrated the Church's database running in Church Community Builder, keeping all duplicates merged and the data clean and up to date.
  • Took calls from congregation members to help them navigate the software from their side.
  • Continue to learn about new technologies and better ways to use the current software as well as keep up to date on new tech coming that could help the church advance in areas of Check-In, Church Management, Church Processes.
  • Upgrade out-of-date hardware to new Computers, Printers, Touchscreens, Scanners, tablets, mobile devices, etc.
  • Supported the Point of Sale system for both the on-premise Coffee Shop and Bookstore. Ran as the go-between for vendors to log in remotely and fix things that were beyond my capabilities in either hardware or software covered by the Church's service agreements made with certain vendors.
TECHNICAL SERVICE SPECIALIST, 11/2011 to 10/2016
Kenneth Copeland Ministries/ EMIC City, STATE,
  • Setup and prepare for KCM/EMIC Conventions needing IT support. (Prepare with the venue, plan hardware needed, map out Network and IT needs, prepare hardware, support KCM meeting as on-site IT support)
  • Supported over 400 Dell Windows PC's (XP, 7, 8, 8.1)
  • Created Windows 8.1 check-in Kiosk's for Children's check-in
  • Supported up to 40+ Mac's, iPhone, iPad (running Apple Remote Desktop for updates bimonthly)
  • Built 15+ PC's from bare bone's parts and installed all software
  • Worked with Windows Server 2008 for KCM Events and provide IT support for events around the US
  • Helped coordinate and Implement ProCare hardware and software for their new Children's Learning Center on property
  • Completed CompTIA A+, and Network + certification to increase my knowledge and understanding of networks and hardware
  • Built a Windows Deployment Server on Windows 2012 R2 to deploy Windows images to all Dell Computers running Windows
  • Set up Apple Server on Yosemite to create Mac Server to better collaborate KCM's windows network with the daily function of the KCM Mac's on property.
Minister, 01/2009 to 11/2011
Kenneth Copeland Ministries/ EMIC City, STATE,
  • Prayer Department, Prayed with Ministries Partners and Friends by making outbound calls and taking inbound calls through Siebel.
  • Took ongoing training on best phone practices and Ministerial Training to be able to better minister to the Ministries Partners.
  • Used Siebel to create accounts and update information for Partners and Friends.
  • Took telephone orders for products from any given broadcast airing that day on a variety of Television Networks.
  • Helped package products and get them prepared to be shipped
  • Ran the Point of Sale system at any of the US Meetings to sell products and materials to Partners and Friends attending meetings.
  • Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Education
Associate of Arts: Biblical Studies, Expected in 05/2023
to
Southwestern Assemblies Of God University, Christ International Bible College - Waxahachie, TX
GPA:
Associate of Arts: Theology, Expected in 05/2022
to
In Christ International Bible School - Alexandria, LA,
GPA:
Certifications

Comptia A+, and Network +

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Resume Overview

School Attended
  • Southwestern Assemblies Of God University, Christ International Bible College
  • In Christ International Bible School
Job Titles Held:
  • Owner/Lead Technician
  • System Administrator - Church Operations
  • TECHNICAL SERVICE SPECIALIST
  • Minister
Degrees
  • Associate of Arts
  • Associate of Arts

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